How to enable tracing in Kaspersky Security Scan 4.0



Kaspersky Security Scan 4.0


How to enable tracing in Kaspersky Security Scan 4.0

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2017 Mar 27 ID: 12494

To fix some of the problems with Kaspersky Security Scan 4.0 that you may encounter, Kaspersky Lab forum experts may ask you to provide the information about processes running on the computer and detailed reports on the application's components operation.

To get trace files of Kaspersky Security Scan 4.0, enable tracing by setting the following key values in the system registry:

  • Windows 10: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab\KSS4\Trace\Default]
    "TraceFileEnable"=dword:00000001 (1)
  • Windows 7/8/8.1: [HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\KSS4\Trace\Default] 
    "TraceFileEnable"=dword:00000001 (1)

Follow the steps:

  1. Press the Win+R combination on the keyboard and type regedit in the Run window.

Откройте Редактор реестра 

  1. In the Registry Editor window, open the branch HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\KSS4\Trace\Default
  2. Open TraceFileEnable and set 1 as the value data. 

Включите сбор трассировок

  1. To change the tracing level, open TraceFileMaxLevel and set the level you need in the range from 100 to 800. The higher the level is, the more detailed report will be collected. The recommended level 500 is set by default.

Установите уровень трассировок 

  1. Reproduce the error.
  2. Disable tracing by setting the value to 0:
  • Windows 10: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KasperskyLab\KSS3\Trace\Default]
    "TraceFileEnable"=dword:00000000 (0)
  • Windows 7/8/8.1: [HKEY_LOCAL_MACHINE\SOFTWARE\KasperskyLab\KSS3\Trace\Default]
    "TraceFileEnable"=dword:00000000 (0)

Отключите сбор трассировок 

  1. Get trace files of the following type:  KSS.<version number_date_time_random characters>.GUI и KSS.<version number_date_time_random characters>.SRV, (for example: KSS. By default, trace files are saved into the following folders:
    • If you are using Windows XP, the path is  Documents and Settings\<user_account_name>\Local Settings\Temp
    • If you are using  Windows Vista / 7 / 8 / 8.1 /10, the path is ProgramData\Kaspersky Lab

Найдите файлы трассировок

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