How to fix issues in the work of external devices connected via USB with Kaspersky Embedded Systems Security 1.1 and Device Control

 

 

Kaspersky Embedded Systems Security 1.1

 
 
 

How to fix issues in the work of external devices connected via USB with Kaspersky Embedded Systems Security 1.1 and Device Control

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2017 Sep 27 ID: 13173
 
 
 
 

After you restart the computer with Kaspersky Embedded Systems Security 1.1 and the Device Control component installed, external devices connected via USB may stop working. Error 38 and the notification about blocking external device connection appear in Device Manager.

The issue is not related to the status or settings of Device Control.

Solution

To fix the problem, try doing the following:

  • Disconnect the device and connect itto the USB port again.
  • Remove the Device Control component.
  • Download and install the file with critical application module updates:
    • For 32-bit operating systems: critical_fix_device_control_1(kb13173)_x86.zip
    • for 64-bit operating systems: critical_fix_device_control_1(kb13173)_x64.zip
 
 
 
 
 
 
 
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