"Secure connection is not available" message in Kaspersky Secure Connection

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Reason

"Secure connection is not available" message means that the attempt to establish secure connection has failed.

Solution

1. Make sure you have an active Internet connection. For example, try opening https://www.kaspersky.com.
2. If you use the premium version of the application, select another server to establish connection.
3. Restart the application or your computer. See instructions below.
4. Try using the Secure Connection feature again.

What to do if the error persists

Try waiting for an hour and relaunching Kaspersky Secure Connection afterwards. If the application is still unable to establish secure connection, submit a request with the detailed description of the issue to Kaspersky technical support via the My Kaspersky portal.

For instructions on how to use My Kaspersky, see the Online Help page.

 

How to restart the application

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