Kaspersky Internet Security for Mac

1. Tap the menu icon and select Quit.

2. Enter the credentials for the administrator account.
   The application will be stopped.
3. Run Kaspersky Internet Security for Mac again.  

1. Uninstall Kaspersky Internet Security for Mac. For instructions, see this this article.
2. Reboot the your Mac.
3. Install Kaspersky Internet Security for Mac again. See this article for instructions.

The application has been reinstalled.

Do not perform the actions described below unless they are required and guided by a technical support engineer.

Tracing is collecting the information about the working process of the application components. Support engineers use trace files for identifying the problem in the application.

To get traces of the application performance:

1. Open Kaspersky Internet Security for Mac once again.
2. Tap the menu icon and select Preferences.

3. Go to the Information tab and select the check box Enable tracing.

4. Restart Kaspersky Internet Security for Mac.
5. Reproduce the issue.
6. Return to the Preferences window and clear the Enable tracing checkbox. 
7. Restart Kaspersky Internet Security for Mac.

Trace files have been created.

Trace files are saved to Macintosh HD/Library/Logs/Kaspersky Lab.

If you cannot find the Library folder, then it is hidden. If you’re not sure how to take a screenshot, see this article.

Send a request to Kaspersky technical support via My Kaspersky. Attach the trace files to your request. 

For instructions on how to use My Kaspersky, see the Online Help page.