Try adaptive protection with Kaspersky Security Cloud. The solution covers all devices: you can install it on macOS, Windows, iOS and Android.
Learn more
If Kaspersky Internet Security for Mac functions incorrectly:
If the issue persists after reinstallation, collect trace files and send them to technical support.
The application has been reinstalled.
Do not perform the actions described below unless they are required and guided by a technical support engineer.
Tracing is collecting the information about the working process of the application components. Support engineers use trace files for identifying the problem in the application.
To get traces of the application performance:
Trace files have been created.
Trace files are saved to Macintosh HD/Library/Logs/Kaspersky Lab.
If you cannot find the Library folder, then it is hidden. If you’re not sure how to take a screenshot, see this article.
Submit a request to Kaspersky technical support by choosing the topic and filling out the form. Attach the trace files to your request.
Please let us know how we can make this website more comfortable for you
Thank you for submitting your feedback. We will review your feedback shortly.
Your feedback will be used for content improvement purposes only. If you need assistance, please contact technical support.
Your suggestions will help improve this article.