How to get installation or removal logs of Kaspersky Endpoint Security 10 for Windows

 

 

Kaspersky Endpoint Security for Windows

 
 
 

How to get installation or removal logs of Kaspersky Endpoint Security 10 for Windows

Back to "Troubleshooting"
2018 Feb 06 ID: 9342
 
 
 
 

When you may need it

In case of installation or removal issues in Kaspersky Endpoint Security 10 for Windows, technical support engineer may ask you to send an installation or removal log file for troubleshooting.

Where to find the log files

Log files are generated automatically and stored in the %temp% folder:

  • For Microsoft Windows XP / Windows Server 2003 - %USERPROFILE%\LocalSettings\Temp
  • For Microsoft Windows 7 / Windows VistaWindows Server 2008 R2 - %USERPROFILE%\AppData\Local\Temp

Where %USERPROFILE% stands for the profile folder of the user performing installation or removal.

During remote installation or removal, the logs are saved to the %windir%\temp folder.

Formats of the log files

If you install the application by running the setup.exe file, the %temp% folder will contain the following files:

  • kl-install-yyyy-mm-dd-hh-mm-ss.log
  • kl-setup-yyyy-mm-dd-hh-mm-ss.log
  • ucaevents.log

If you install or remove the application using the Kes10win_x86.msi or Kes10win_x64.msi, the %temp% folder will contain the following files:

  • ucaevents.log
  • MSIxxxxx.log

What to do with the log files

Attach the log files to your request to Technical Support.

If you experience problems with remote installation or removal of the application, send a request to Technical Support and attach the required files.

 
 
 
 
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