This article concerns Kaspersky Endpoint Security 10 for Windows:
After the installation of Kaspersky Endpoint Security 10 for Windows, Windows may stop responding or return a stop error at system startup, or when starting a task. This often occurs due to a conflict between Kaspersky Endpoint Security 10 for Windows and other software or drivers.
To find the cause of the problem, technical support engineers may request trace files of the application performance.
Ask the support engineer which tracing level to set. If the support engineer did not give you specific instructions about the trace level, select .
Trace files will be created in the encrypted form in the %ProgramData%\Kaspersky Lab folder. To access the folder, turn on display of hidden files and folders.
Trace files have the following format: KES.version number_creation date_creation time_PID.Trace file type.log.enc1.
The following trace levels are available (from less detailed to most detailed):
Diagnostic and troubleshooting tools for Kaspersky Endpoint Security 10 for WindowsHow to get a Kaspersky Security Center 10 Network Agent connector trace file
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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