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Kaspersky Endpoint Security 10 for Windows (for workstations and file servers)

Diagnostic and troubleshooting tools for Kaspersky Endpoint Security 10 for Windows

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Latest update: October 09, 2019 ID: 9357

This article concerns Kaspersky Endpoint Security 10 for Windows:

Service Pack 2 Maintenance Release 4 (version 10.3.3.304)
Service Pack 2 Maintenance Release 3 (version 10.3.3.275)
Service Pack 2 Maintenance Release 2 (version 10.3.0.6294)
Service Pack 2 Maintenance Release 1 (version 10.3.0.6294)
Service Pack 2 (version 10.3.0.6294)
Service Pack 1 Maintenance Release 4 (version 10.2.6.3733)

Support engineers may request additional technical data for troubleshooting, such as trace, dump and log files.

Information to submit to technical support if Kaspersky Endpoint Security 10 malfunctions

Issue	Diagnostic tool	ID
Installation and removal errors	Automatically generated installation and removal log files	9342
Autopatch installation errors	Integrated tool	9344
Operating system or application malfunction, or a driver conflict	GetSystemInfo tool	3632
Application error	Integrated tool	9343
Application crash	Integrated tool	9349
Application error when the GUI is unavailable	Through the registry editor	9346
Update task error	Integrated tool	9345
Plugin error	Through the registry editor	9348
Malfunction of the connector for network agent 10	Integrated tool	9347
Malfunction of the mail plugin for Microsoft Outlook	Integrated tool	9354
Getting an operation log for Microsoft Outlook ® Microsoft Corporation	Through Microsoft Outlook ® tools	7211
Remote troubleshooting of managed computers	Using the klactgui tool of Kaspersky Security Center 10	12622

Collecting trace files for Kaspersky Endpoint Security 10

Description	Article ID
Collecting trace files through GUI	9343
Collecting trace files using registry keys	9346
Remote troubleshooting of managed computers	12622

Getting a full memory dump

Issue	Diagnostic tool	Article ID
Getting a full memory dump when Microsoft Windows XP crashes	Standard operating system tools	6200
Getting a full memory dump when Microsoft Windows Vista crashes	Standard operating system tools	2056
Getting a full memory dump when Microsoft Windows 7 crashes	Standard operating system tools	7989
Getting a full memory dump when Microsoft Windows 8 crashes	Standard operating system tools	10659
Getting a full memory dump when Microsoft Windows 10 crashes	Standard operating system tools	12402
Getting a memory dump using the Dr.Watson tool	Standard operating system tools	489

Collecting process dump files.

Description of the problem	Diagnostic tool	Article ID
How to get a process dump file using kldumper.exe	Using the kldumper.exe tool	7641
Getting the process dump in Microsoft Windows XP / Windows Server 2003	Using the User Mode Process Dumper tool	1595
Getting a process dump in Microsoft Windows Vista / Windows 7	Standard operating system tools	8158
Getting a process dump in Microsoft Windows 8 / Windows Server 2008 R2	Standard operating system tools	1419
Getting a process dump in Microsoft Windows 10	Standard operating system tools	12401

Useful articles on Microsoft Windows tools

Description	Article ID
How to view the list of open ports in Microsoft Windows	101
How to boot a computer running Microsoft Windows in Safe Mode	493
How to take a screenshot using Microsoft Windows tools	492
How to show hidden folders in Microsoft Windows	3580
How to find the PID (process identifier) ОС Microsoft Windows	6325
How to get a report using Problem Steps Recorder in Microsoft Windows 8	9356
How to export or import registry keys in Microsoft Windows	8576

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Kaspersky Endpoint Security 10 for Windows (for workstations and file servers)

Version 10.3.3.304: Hardware and Software Requirements

For Kaspersky Endpoint Security 10 for Windows to work properly, the computer must meet the following requirements:

General requirements:

1 GHz or faster processor (with support of the SSE2 instruction set).
RAM:
- 1 GB (for 32-bit operating systems)
- 2 GB (for 64-bit operating systems)
2 GB of free hard disk space

Operating systems

Microsoft Windows 10 Home / Professional / Education / Enterprise x86 / х64

For details about support for Microsoft Windows 10, please refer to this article.

Microsoft Windows 8.1 Professional / Enterprise x86 / х64
Microsoft Windows 8 Professional / Enterprise x86 / х64
Microsoft Windows 7 Home / Professional / Enterprise x86 / х64 SP1 and later
Microsoft Windows Server 2019 Essentials / Standard / Datacenter х64
Microsoft Windows Server 2016 Essentials / Standard / Datacenter х64

For details about support for Microsoft Windows Server 2019 and Microsoft Windows Server 2016, please refer to this article.

Microsoft Windows Server 2012 R2 Foundation / Essentials / Standard / Datacenter х64
Microsoft Windows Server 2012 Foundation / Essentials / Standard / Datacenter х64
Microsoft Small Business Server 2011 Essentials / Standard х64
Windows MultiPoint Server 2011 x64
Microsoft Windows Server 2008 R2 Foundation / Standard / Enterprise / Datacenter х64 SP1
Microsoft Windows Server 2008 Standard / Enterprise / Datacenter х64 SP2
Microsoft Small Business Server 2008 Standard / Premium х64

Server platform support limitations

The ReFS file system is supported with limitations.
The Server Core and Cluster Mode configurations are not supported.
Disk encryption (Kaspersky FDE) and encryption of files on server platforms are not supported.

For other details regarding support for server platforms, please refer to this article.

Supported virtual platforms

VMWare ESXi 6.0.0 3620759
Microsoft Hyper-V 3.0
Citrix XenServer 7.0
Citrix XenDesktop 7.13
Citrix Provisioning Services 7.13

Issues and limitations:

Full disk encryption (FDE) on Hyper-V virtual machines is not supported.
Full disk encryption (FDE) and encryption of files and folders (FLE) are not supported on Citrix virtual platforms.
For Kaspersky Endpoint Security for Windows to be compatible with Citrix PVS, the Ensure compatibility with Citrix PVS option must be enabled during installation. This option can be enabled in the Setup Wizard or using the command line parameter /pCITRIXCOMPATIBILITY=1. In case of remote installation, you must add the /pCITRIXCOMPATIBILITY=1 key to the kud file.

For other details regarding support for virtual platforms, please refer to this article.

Version 10.3.3.275: Hardware and Software Requirements

For Kaspersky Endpoint Security 10 for Windows to work properly, the computer must meet the following requirements:

General requirements:

1 GHz or faster processor (with support of the SSE2 instruction set).
RAM:
- 1 GB (for 32-bit operating systems)
- 2 GB (for 64-bit operating systems)
2 GB of free hard disk space

Operating systems:

Microsoft Windows 10 Pro / Enterprise x86 / х64

For details about support for Microsoft Windows 10, please refer to this article.

Microsoft Windows 8.1 Pro / Enterprise x86 / х64
Microsoft Windows 8 Pro / Enterprise x86 / х64
Microsoft Windows 7 Professional / Enterprise / Ultimate x86 / х64 SP1 or later
Microsoft Windows Server 2019 х64
Microsoft Windows Server 2016 х64

For details about support for Microsoft Windows Server 2019 and Microsoft Windows Server 2016, please refer to this article.

Microsoft Windows Server 2012 R2 Standard х64
Microsoft Windows Server 2012 Foundation / Standard х64
Microsoft Small Business Server 2011 Standard х64
Microsoft Windows Server 2008 R2 Standard / Enterprise х64 SP1
Microsoft Windows Server 2008 Standard / Enterprise х64 SP2

Server platform support limitations

The ReFS file system is supported with limitations.
The Server Core and Cluster Mode configurations are not supported.
Disk encryption (Kaspersky FDE) and encryption of files on server platforms are not supported.

For other details regarding support for server platforms, please refer to this article.

Supported virtual platforms

VMWare ESXi 6.0.0 3620759
Microsoft Hyper-V 3.0
Citrix XenServer 7.0
Citrix XenDesktop 7.13
Citrix Provisioning Services 7.13

Issues and limitations:

Full disk encryption (FDE) on Hyper-V virtual machines is not supported.
Full disk encryption (FDE) and encryption of files and folders (FLE) are not supported on Citrix virtual platforms.
For Kaspersky Endpoint Security for Windows to be compatible with Citrix PVS, the Ensure compatibility with Citrix PVS option must be enabled during installation. This option can be enabled in the Setup Wizard or using the command line parameter /pCITRIXCOMPATIBILITY=1. In case of remote installation, you must add the /pCITRIXCOMPATIBILITY=1 key to the kud file.

For other details regarding support for virtual platforms, please refer to this article.

Version 10.3.0.6294MR2: Hardware and Software Requirements

For correct functioning of Kaspersky Endpoint Security 10 for Windows, your computer must meet the following requirements:

General requirements:

1 GHz processor or faster (with support of the SSE2 instruction set)
RAM:
- 1 GB (for 32-bit operating systems)
- 2 GB (for 64-bit operating systems)
2 GB of free space of the hard drive

Operating systems:

Microsoft Windows 10 Pro x86 / х64
Microsoft Windows 10 Enterprise x86 / х64

For details about support for Microsoft Windows 10, please refer to this article.

Microsoft Windows 8.1 Pro x86 / х64
Microsoft Windows 8.1 Enterprise x86 / х64.
Microsoft Windows 8 Pro x86 / х64
Microsoft Windows 8 Enterprise x86 / х64
Microsoft Windows 7 Professional x86 / х64 SP1 and later
Microsoft Windows 7 Enterprise x86 / х64 SP1 and later
Microsoft Windows 7 Ultimate x86 / х64 SP1 and later
Microsoft Windows Server 2019 х64
Microsoft Windows Server 2016 х64

For details about support for Microsoft Windows Server 2019 and 2016, please refer to this article.

Microsoft Windows Server 2012 R2 Standard х64
Microsoft Windows Server 2012 Foundation х64
Microsoft Windows Server 2012 Standard х64
Microsoft Small Business Server 2011 Standard х64
Microsoft Windows Server 2008 R2 Standard х64 SP1
Microsoft Windows Server 2008 R2 Enterprise х64 SP1
Microsoft Windows Server 2008 Standard x86 / х64 SP2
Microsoft Windows Server 2008 Enterprise x86 / х64 SP2

The following operating systems are no longer supported:

Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows Embedded
Microsoft Windows Server 2003
Microsoft Windows Server 2003 R2

Installation on the above operating systems is not supported.

Support limitations for server platforms:

Limited support of ReFS.
Server Core and Cluster Mode configurations are not supported.
Disk encryption (Kaspersky FDE) and file encryption are not supported on server platforms.

Supported virtual platforms:

VMWare ESXi 6.0.0 3620759
Microsoft Hyper-V 3.0
Citrix XenServer 7.0
Citrix XenDesktop 7.13
Citrix Provisioning Services 7.13

Support limitations for virtual platforms:

Full disk encryption (FDE) on Hyper-V virtual machines is not supported.
Full disk encryption (FDE) and encryption of files and folders (FLE) are not supported on Citrix virtual platforms.

For other details regarding support for virtual platforms, please refer to this article.

Version 10.3.0.6294MR1: Hardware and Software Requirements

For Kaspersky Endpoint Security 10 for Windows to work properly, the computer must meet the following requirements:

General requirements:

1 GHz or faster processor (with support of the SSE2 instruction set).
RAM:
- 1 GB (for 32-bit operating systems)
- 2 GB (for 64-bit operating systems)
2 GB of free disk space on the hard drive

Operating systems:

Microsoft Windows 10 Pro x86 / х64
Microsoft Windows 10 Enterprise x86 / х64

For details about support for Microsoft Windows 10, please refer to this article.

Microsoft Windows 8.1 Pro x86 / х64
Microsoft Windows 8.1 Enterprise x86 / х64
Microsoft Windows 8 Pro x86 / х64
Microsoft Windows 8 Enterprise x86 / х64
Microsoft Windows 7 Professional x86 / х64 SP1 and later
Microsoft Windows 7 Enterprise x86 / х64 SP1 and later
Microsoft Windows 7 Ultimate x86 / х64 SP1 and later
Microsoft Windows Server 2016 х64

For details about support for Microsoft Windows Server 2016, please refer to this article.

Microsoft Windows Server 2012 R2 Standard х64
Microsoft Windows Server 2012 Foundation х64
Microsoft Windows Server 2012 Standard х64
Microsoft Small Business Server 2011 Standard х64
Microsoft Windows Server 2008 R2 Standard х64 SP1
Microsoft Windows Server 2008 R2 Enterprise х64 SP1
Microsoft Windows Server 2008 Standard x86 / х64 SP2
Microsoft Windows Server 2008 Enterprise x86 / х64 SP2

The following operating systems are no longer supported:

Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows Embedded
Microsoft Windows Server 2003
Microsoft Windows Server 2003 R2

Installation on the above operating systems is not supported.

Server platform support limitations:

The ReFS file system is supported with limitations.
The Server Core and Cluster Mode configurations are not supported.
Disk encryption (Kaspersky FDE) and encryption of files on server platforms are not supported.

Supported virtual platforms:

VMWare ESXi 6.0.0 3620759
Microsoft Hyper-V 3.0
Citrix XenServer 7.0
Citrix XenDesktop 7.13
Citrix Provisioning Services 7.13

Issues and limitations:

Full disk encryption (FDE) on Hyper-V virtual machines is not supported.
Full disk encryption (FDE) and encryption of files and folders (FLE) are not supported on Citrix virtual platforms.

For other details regarding support for virtual platforms, please refer to this article.

Version 10.3.0.6294: Hardware and Software Requirements

For Kaspersky Endpoint Security 10 for Windows to work properly, the computer must meet the following requirements:

General requirements:

1 GHz or faster processor (with support of the SSE2 instruction set).
RAM:
- 1 GB (for 32-bit operating systems)
- 2 GB (for 64-bit operating systems)
2 GB of free disk space on the hard drive

Operating systems:

Microsoft Windows 10 Pro x86 / х64
Microsoft Windows 10 Enterprise x86 / х64

For details about support for Microsoft Windows 10, please refer to this article.

Microsoft Windows 8.1 Pro x86 / х64
Microsoft Windows 8.1 Enterprise x86 / х64
Microsoft Windows 8 Pro x86 / х64
Microsoft Windows 8 Enterprise x86 / х64
Microsoft Windows 7 Professional x86 / х64 SP1 and later
Microsoft Windows 7 Enterprise x86 / х64 SP1 and later
Microsoft Windows 7 Ultimate x86 / х64 SP1 and later
Microsoft Windows Server 2016 х64

For details about support for Microsoft Windows Server 2016, please refer to this article.

Microsoft Windows Server 2012 R2 Standard х64
Microsoft Windows Server 2012 Foundation х64
Microsoft Windows Server 2012 Standard х64
Microsoft Small Business Server 2011 Standard х64
Microsoft Windows Server 2008 R2 Standard х64 SP1
Microsoft Windows Server 2008 R2 Enterprise х64 SP1
Microsoft Windows Server 2008 Standard x86 / х64 SP2
Microsoft Windows Server 2008 Enterprise x86 / х64 SP2

The following operating systems are no longer supported:

Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows Embedded
Microsoft Windows Server 2003
Microsoft Windows Server 2003 R2

Installation on the above operating systems is not supported.

Server platform support limitations:

The ReFS file system is supported with limitations.
The Server Core and Cluster Mode configurations are not supported.
Disk encryption (Kaspersky FDE) and encryption of files on server platforms are not supported.

Supported virtual platforms:

VMWare ESXi 6.0.0 3620759
Microsoft Hyper-V 3.0
Citrix XenServer 7.0
Citrix XenDesktop 7.13
Citrix Provisioning Services 7.13

Issues and limitations:

Full disk encryption (FDE) on Hyper-V virtual machines is not supported.
Full disk encryption (FDE) and encryption of files and folders (FLE) are not supported on Citrix virtual platforms.

For other details regarding support for virtual platforms, please refer to this article.

Version 10.2.6.3733: Hardware and Software Requirements

For Kaspersky Endpoint Security 10 for Windows to work properly, the computer must meet the following requirements:

General requirements:

Intel Pentium processor 1 GHz or faster
1 GB of RAM
2 GB of free disk space on the hard drive

Operating systems

Microsoft Windows 10 Pro / Enterprise x86 / х64
Microsoft Windows 8.1 Pro / Enterprise x86 / х64
Microsoft Windows 8 Pro / Enterprise x86 / х64
Microsoft Windows 7 Professional / Enterprise / Ultimate x86 / х64 SP1 or later
Microsoft Windows 7 Professional / Enterprise / Ultimate x86 / х64
Microsoft Windows Vista x86 / х64 SP2 or later
Microsoft Windows XP Professional x86 SP3 or later
Microsoft Windows Server 2019 х64
Microsoft Windows Server 2016 Standard / Essentials х64

For details about support for Microsoft Windows Server 2019 and 2016, please refer to this article.

Microsoft Windows Server 2012 R2 Foundation / Standard / Essentials х64
Microsoft Windows Server 2012 Foundation / Standard / Essentials х64
Microsoft Small Business Server 2011 Standard х64
Microsoft Windows MultiPoint Server 2011 х64
Microsoft Small Business Server 2008 Standard / Premium x64.
Microsoft Windows Server 2008 R2 Foundation / Standard / Enterprise х64 SP1 or later
Microsoft Windows Server 2008 Foundation / Standard / x86 / Enterprise х64 SP2 or later
Microsoft Windows Server 2003 R2 Standard / Enterprise x86 / x64 SP2 or later
Microsoft Windows Server 2003 Standard / Enterprise x86 / x64 SP2
Microsoft Windows Embedded 8.0 Standard x64
Microsoft Windows Embedded 8.1 Industry Pro x64
Microsoft Windows Embedded Standard 7* x86 / x64 SP1
Microsoft Windows Embedded POSReady 7* x86 / x64

Microsoft Windows 10 and Microsoft Windows Server 2016 are supported with limitations.

Special considerations and support limitations for embedded systems

It is recommended to run Microsoft Windows Embedded 8.0 Standard x64 (Standard 8) or Microsoft Windows Embedded 8.1 Industry x64 (Industry 8.1) on devices with 2GB or more of RAM.
File level encryption (FLE) and full disk encryption (FDE) functionality is not supported in embedded operating systems.

Supported virtual platforms

VMWare ESXi 5.5.0 2718055 Update 2
VMWare ESXi 5.5.0 3568722 Update 3b
VMWare ESXi 5.5.0 2718055 Update 2
Microsoft Hyper-V 3.0 (Windows Server 2012 R2)
Citrix XenServer 6.5
Citrix XenDesktop 7.8
Citrix Provisioning Server 7.8

Server platform support limitations

The ReFS file system is supported with limitations.
The Server Core and Cluster Mode configurations are not supported.
Disk encryption (Kaspersky FDE) and encryption of files on server platforms are not supported.

Version 10.2.5.3201: Hardware and Software Requirements

For proper functioning of Kaspersky Endpoint Security 10 for Windows, your computer must meet the following requirements:

General requirements

Intel Pentium 1GHz and faster
1 GB available RAM
2 GB of free disk space
Microsoft Internet Explorer 7.0 and later
Microsoft Windows Installer 3.0 and later
Internet connection for activating the application and for updating databases and application modules

Hardware and software requirements for workstations

Microsoft Windows 10 Pro x86 / х64
Microsoft Windows 10 Enterprise x86 / х64
Microsoft Windows 8.1 Pro x86 / х64
Microsoft Windows 8.1 Enterprise x86 / х64
Microsoft Windows 8 Pro x86 / х64
Microsoft Windows 8 Enterprise x86 / х64
Microsoft Windows 7 Professional x86 / х64 SP1 and later
Microsoft Windows 7 Enterprise / Ultimate x86 / х64 SP1 and later
Microsoft Windows 7 Professional x86 / х64
Microsoft Windows 7 Enterprise / Ultimate x86 / х64
Microsoft Windows Vista x86 / х64 SP2 and later
Microsoft Windows XP Professional x86 SP3 and later
Microsoft Windows Server 2019 х64
Microsoft Windows Server 2016 Standard / Essentials х64

For details about support for Microsoft Windows Server 2019 and 2016, please refer to this article.

Microsoft Windows Server 2012 R2 Foundation / Standard / Essentials х64
Microsoft Windows Server 2012 Foundation / Standard / Essentials х64
Microsoft Small Business Server 2011 Standard х64
Microsoft Windows MultiPoint Server 2011 х64
Microsoft Small Business Server 2008 Standard / Premium x64
Microsoft Windows Server 2008 R2 Foundation / Standard / Enterprise х64 SP1 and later
Microsoft Windows Server 2008 Foundation / Standard / Enterprise х86 / х64 SP2 and later
Microsoft Windows Server 2003 R2 Standard / Enterprise x86 / x64 SP2 and later
Microsoft Windows Server 2003 Standard / Enterprise x86 / x64 SP2
Microsoft Windows Embedded 8.0 Standard x64
Microsoft Windows Embedded 8.1 Industry Pro x64
Microsoft Windows Embedded Standard 7* x86 / x64 SP1
Microsoft Windows Embedded POSReady 7* x86 / x64

Microsoft Windows 10 and Microsoft Windows Server 2016 are supported with limitations.

Limitations of embedded operating systems support

We recommend that you use Microsoft Windows Embedded 8.0 Standard x64 (Standard 8) or Microsoft Windows Embedded 8.1 Industry x64 (Industry 8.1) on devices with at least 2 GB RAM.
Encryption of files (FLE) and hard drives (FDE) is not supported in the embedded operating systems.

Supported virtual platforms:

VMWare ESXi 5.5.0 2718055 Update 2
VMWare ESXi 5.5.0 3568722 Update 3b
VMWare ESXi 5.5.0 2718055 Update 2
Microsoft Hyper-V 3.0 (Windows Server 2012 R2)
Citrix XenServer 6.5
Citrix XenDesktop 7.8
Citrix Provisioning Server 7.8

Server platform support limitations:

The ReFS file system is supported with limitations.
The Server Core and Cluster Mode configurations are not supported.
Disk encryption (Kaspersky FDE) and encryption of files on server platforms are not supported.

Version 10.2.4.674: Hardware and Software Requirements

For proper functioning of Kaspersky Endpoint Security 10 for Windows, your computer must meet the following requirements:

General requirements:

Intel Pentium processor at 1 GHz and faster
1 GB of free RAM
2 GB of free disk space
Microsoft Internet Explorer 7.0 or later
Microsoft Windows Installer 3.0 or later
Internet connection (required for activating and updating the application)

Hardware and software requirements:

Microsoft Windows 10 TH2 Pro version 1511 x86 / х64
Microsoft Windows 10 TH2 Enterprise version 1511 x86 / х64
Microsoft Windows 8.1 Pro x86 / х64
Microsoft Windows 8.1 Enterprise x86 / х64
Microsoft Windows 8 Pro x86 / х64
Microsoft Windows 8 Enterprise x86 / х64
Microsoft Windows 7 Professional x86 / х64 SP1 and later
Microsoft Windows 7 Enterprise / Ultimate x86 / х64 SP1 and later
Microsoft Windows 7 Professional x86 / х64
Microsoft Windows 7 Enterprise / Ultimate x86 / х64
Microsoft Windows Vista x86 / х64 SP2 and later
Microsoft Windows XP Professional x86 SP3 and later
Microsoft Windows Server 2012 R2 Standard / Essentials / Enterprise х64
Microsoft Windows Server 2012 Foundation / Standard / Essentials х64
Microsoft Small Business Server 2011 Standard / Essentials х64
Microsoft Windows MultiPoint Server 2011 х64
Microsoft Windows Server 2008 R2 Standard / Enterprise / Foundation х64 SP1 and later
Microsoft Windows Server 2008 R2 Standard / Enterprise / Foundation х64
Microsoft Windows Server 2008 Standard / Enterprise х86 / х64 SP2 and later
Microsoft Small Business Server 2008 Standard / Premium x64
Microsoft Windows Server 2003 R2 Standard / Enterprise x86 / x64 SP2 and later
Microsoft Windows Server 2003 Standard / Enterprise x86 / x64 SP2 and later
Microsoft Windows Embedded 8.0 Standard x64
Microsoft Windows Embedded 8.1 Industry Pro x64
Microsoft Windows Embedded Standard 7 x86 / x64 SP1
Microsoft Windows Embedded POSReady 7 x86 / x64

Limitations of embedded operating systems support

We recommend that you use Microsoft Windows Embedded 8.0 Standard x64 (Standard 8) or Microsoft Windows Embedded 8.1 Industry x64 (Industry 8.1) on devices with at least 2 GB RAM.
Encryption of files (FLE) and hard drives (FDE) is not supported in the embedded operating systems.

Server platform support limitations:

The ReFS file system is supported with limitations.
The Server Core and Cluster Mode configurations are not supported.
Disk encryption (Kaspersky FDE) and encryption of files on server platforms are not supported.

Version 10.2.2.10535MR1: Hardware and Software Requirements

For Kaspersky Endpoint Security 10 for Windows to work properly, the computer must meet the following requirements:

General requirements

Intel Pentium processor 1 GHz or faster
1 GB available RAM
2 GB of free hard disk space
Microsoft Internet Explorer 7.0 or later
Microsoft Windows Installer 3.0 or later
Internet connection for activating the application and for updating databases and application modules.

Operating systems

Microsoft Windows 8.1 Update Pro x86 / х64
Microsoft Windows 8.1 Update Enterprise x86 / х64
Microsoft Windows 8.1 Pro x86 / х64
Microsoft Windows 8.1 Enterprise x86 / х64
Microsoft Windows 8 Pro x86 / х64
Microsoft Windows 8 Enterprise x86 / х64
Microsoft Windows 7 Professional x86 / х64 SP1 and later
Microsoft Windows 7 Enterprise / Ultimate x86 / х64 SP1 and later
Microsoft Windows 7 Professional x86 / х64
Microsoft Windows 7 Enterprise / Ultimate x86 / х64
Microsoft Windows Vista x86 / х64 SP2 or later
Microsoft Small Business Server 2011 Essentials х64
Microsoft Small Business Server 2011 Standard х64
Microsoft Small Business Server 2008 Standard x64
Microsoft Small Business Server 2008 Premium x64
Microsoft Windows Server 2012 R2 Standard х64
Microsoft Windows Server 2012 Foundation / Standard х64
Microsoft Windows MultiPoint Server 2011 x64
Microsoft Windows Server 2008 R2 Standard х64 SP1 and later
Microsoft Windows Server 2008 R2 Standard х64
Microsoft Windows Server 2008 R2 Enterprise х64 SP1 and later
Microsoft Windows Server 2008 R2 Enterprise х64
Microsoft Windows Server 2008 R2 Foundation x64 SP1 and later
Microsoft Windows Server 2008 R2 Foundation x64
Microsoft Windows Server 2008 Standard х86 / х64 SP2 and later
Microsoft Windows Server 2008 Enterprise х86 / х64 SP2 and later
Microsoft Windows Server 2003 R2 Standard x86 / x64 SP2 and later
Microsoft Windows Server 2003 R2 Enterprise x86 / x64 SP2 and later
Microsoft Windows Server 2003 Standard x86 / x64 SP2
Microsoft Windows Server 2003 Enterprise x86 / x64 SP2 and later
Windows Embedded 8.0 Standard x64
Windows Embedded 8.1 Industry Pro x64
Windows Embedded Standard 7 with SP1 x86 / х64
Windows Embedded POSReady 7 x86 / х64

Special considerations and support limitations for embedded systems

It is recommended to run Microsoft Windows Embedded 8.0 Standard x64 (Standard 8) or Microsoft Windows Embedded 8.1 Industry x64 (Industry 8.1) on devices with 2GB or more of RAM.
File level encryption (FLE) and full disk encryption (FDE) functionality is not supported in embedded operating systems.

Server platform support limitations

The ReFS file system is supported with limitations.
The Server Core and Cluster Mode configurations are not supported.

Support limitations for Microsoft Windows 8.1

The update of Windows 8 to Windows 8.1 is not supported.
ReFS file system is limited for the iSwift / iChecker technology.
It is not possible to hide Kaspersky Endpoint Security 10 in the Start menu.

Supported virtual platforms

VMWare ESXi 5.5.0 1623387 Update 1
VMWare ESXi 5.5.0 2068190 Update 2
Microsoft Hyper-V 3.0 (Windows Server 2012)
Citrix XenServer 6.2
Citrix XenDesktop 7.5
Citrix Provisioning Server 7.1

Virtual platform support Issues and limitations

To enable Kaspersky Endpoint Security compatibility with Citrix PVS, perform installation with the Ensure compatibility with Citrix PVS option enabled. This option can be enabled in the Setup Wizard or using the command line parameter /pCITRIXCOMPATIBILITY=1. In case of remote installation, you must add the /pCITRIXCOMPATIBILITY=1 key into the kud file.
Installation of Kaspersky Endpoint Security 10 Service Pack 1 to a Microsoft Windows XP virtual machine running on Citrix XenDesktop is not supported.
Using Target Device for creating images of virtual machines with Kaspersky Endpoint Security 10 Service Pack 1 installed that run under Microsoft Windows XP and Microsoft Windows Vista is not supported.

Version 10.2.2.10535: Hardware and Software Requirements

For Kaspersky Endpoint Security 10 for Windows to work properly, the computer must meet the following requirements:

General requirements

Intel Pentium processor 1 GHz or faster
1 GB available RAM
2 GB of free hard disk space
Microsoft Internet Explorer 7.0 or later
Microsoft Windows Installer 3.0 or later
Internet connection for activating the application and for updating databases and application modules.

Operating systems

Microsoft Windows 8.1 Update Pro x86 / х64
Microsoft Windows 8.1 Update Enterprise x86 / х64
Microsoft Windows 8.1 Pro x86 / х64
Microsoft Windows 8.1 Enterprise x86 / х64
Microsoft Windows 8 Pro x86 / х64
Microsoft Windows 8 Enterprise x86 / х64
Microsoft Windows 7 Professional x86 / х64 SP1 and later
Microsoft Windows 7 Enterprise / Ultimate x86 / х64 SP1 and later
Microsoft Windows 7 Professional x86 / х64
Microsoft Windows 7 Enterprise / Ultimate x86 / х64
Microsoft Windows Vista x86 / х64 SP2 or later
Microsoft Small Business Server 2011 Essentials х64
Microsoft Small Business Server 2011 Standard х64
Microsoft Small Business Server 2008 Standard x64
Microsoft Small Business Server 2008 Premium x64
Microsoft Windows Server 2012 R2 Standard х64
Microsoft Windows Server 2012 Foundation / Standard х64
Microsoft Windows MultiPoint Server 2011 x64
Microsoft Windows Server 2008 R2 Standard х64 SP1 and later
Microsoft Windows Server 2008 R2 Standard х64
Microsoft Windows Server 2008 R2 Enterprise х64 SP1 and later
Microsoft Windows Server 2008 R2 Enterprise х64
Microsoft Windows Server 2008 R2 Foundation x64 SP1 and later
Microsoft Windows Server 2008 R2 Foundation x64
Microsoft Windows Server 2008 Standard х86 / х64 SP2 and later
Microsoft Windows Server 2008 Enterprise х86 / х64 SP2 and later
Microsoft Windows Server 2003 R2 Standard x86 / x64 SP2 and later
Microsoft Windows Server 2003 R2 Enterprise x86 / x64 SP2 and later
Microsoft Windows Server 2003 Standard x86 / x64 SP2
Microsoft Windows Server 2003 Enterprise x86 / x64 SP2 and later
Windows Embedded 8.0 Standard x64
Windows Embedded 8.1 Industry Pro x64
Windows Embedded Standard 7 with SP1 x86 / х64
Windows Embedded POSReady 7 x86 / х64

Special considerations and support limitations for embedded systems

It is recommended to run Microsoft Windows Embedded 8.0 Standard x64 (Standard 8) or Microsoft Windows Embedded 8.1 Industry x64 (Industry 8.1) on devices with 2GB or more of RAM.
File level encryption (FLE) and full disk encryption (FDE) functionality is not supported in embedded operating systems.

Server platform support limitations

The ReFS file system is supported with limitations.
The Server Core and Cluster Mode configurations are not supported.

Support limitations for Microsoft Windows 8.1

The update of Windows 8 to Windows 8.1 is not supported.
ReFS file system is limited for the iSwift / iChecker technology.
It is not possible to hide Kaspersky Endpoint Security 10 in the Start menu.

Supported virtual platforms

VMWare ESXi 5.5.0 1623387 Update 1
VMWare ESXi 5.5.0 2068190 Update 2
Microsoft Hyper-V 3.0 (Windows Server 2012)
Citrix XenServer 6.2
Citrix XenDesktop 7.5
Citrix Provisioning Server 7.1

Virtual platform support issues and limitations

To enable Kaspersky Endpoint Security compatibility with Citrix PVS, perform installation with the Ensure compatibility with Citrix PVS option enabled. This option can be enabled in the Setup Wizard or using the command line parameter /pCITRIXCOMPATIBILITY=1. In case of remote installation, you must add the /pCITRIXCOMPATIBILITY=1 key into the kud file.
Installation of Kaspersky Endpoint Security 10 Service Pack 1 to a Microsoft Windows XP virtual machine running on Citrix XenDesktop is not supported.
Using Target Device for creating images of virtual machines with Kaspersky Endpoint Security 10 Service Pack 1 installed that run under Microsoft Windows XP and Microsoft Windows Vista is not supported.

Version 10.3.3.275: Hardware and Software Requirements

For Kaspersky Endpoint Security 10 for Windows to work properly, the computer must meet the following requirements:

General requirements:

1 GHz or faster processor (with support of the SSE2 instruction set).
RAM:
- 1 GB (for 32-bit operating systems)
- 2 GB (for 64-bit operating systems)
2 GB of free hard disk space

Operating systems:

Microsoft Windows 10 Pro / Enterprise x86 / х64

For details about support for Microsoft Windows 10, please refer to this article.

Microsoft Windows 8.1 Pro / Enterprise x86 / х64
Microsoft Windows 8 Pro / Enterprise x86 / х64
Microsoft Windows 7 Professional / Enterprise / Ultimate x86 / х64 SP1 or later
Microsoft Windows Server 2019 х64
Microsoft Windows Server 2016 х64

For details about support for Microsoft Windows Server 2019 and Microsoft Windows Server 2016, please refer to this article.

Microsoft Windows Server 2012 R2 Standard х64
Microsoft Windows Server 2012 Foundation / Standard х64
Microsoft Small Business Server 2011 Standard х64
Microsoft Windows Server 2008 R2 Standard / Enterprise х64 SP1
Microsoft Windows Server 2008 Standard / Enterprise х64 SP2

Server platform support limitations

The ReFS file system is supported with limitations.
The Server Core and Cluster Mode configurations are not supported.
Disk encryption (Kaspersky FDE) and encryption of files on server platforms are not supported.

For other details regarding support for server platforms, please refer to this article.

Supported virtual platforms

VMWare ESXi 6.0.0 3620759
Microsoft Hyper-V 3.0
Citrix XenServer 7.0
Citrix XenDesktop 7.13
Citrix Provisioning Services 7.13

Issues and limitations:

Full disk encryption (FDE) on Hyper-V virtual machines is not supported.
Full disk encryption (FDE) and encryption of files and folders (FLE) are not supported on Citrix virtual platforms.
For Kaspersky Endpoint Security for Windows to be compatible with Citrix PVS, the Ensure compatibility with Citrix PVS option must be enabled during installation. This option can be enabled in the Setup Wizard or using the command line parameter /pCITRIXCOMPATIBILITY=1. In case of remote installation, you must add the /pCITRIXCOMPATIBILITY=1 key to the kud file.

For other details regarding support for virtual platforms, please refer to this article.

Database Update	Yes
Support	Yes
Error fix	Yes

Kaspersky Endpoint Security 10 for Windows (for workstations and file servers)

Diagnostic and troubleshooting tools for Kaspersky Endpoint Security 10 for Windows

Information to submit to technical support if Kaspersky Endpoint Security 10 malfunctions

Collecting trace files for Kaspersky Endpoint Security 10

Getting a full memory dump

Collecting process dump files.

Useful articles on Microsoft Windows tools

Kaspersky Endpoint Security 10 for Windows (for workstations and file servers)

Status: Full Support

Database Update

Support

Error fix

Documentation

License agreement

Download

Additional Downloads

Packages for remote management

Kaspersky Endpoint Security 10 for Windows (for workstations and file servers)

Version 10.3.3.304: Hardware and Software Requirements

General requirements:

Operating systems

Server platform support limitations

Supported virtual platforms

Issues and limitations:

Version 10.3.3.275: Hardware and Software Requirements

General requirements:

Operating systems:

Server platform support limitations

Supported virtual platforms

Issues and limitations:

Version 10.3.0.6294MR2: Hardware and Software Requirements

General requirements:

Operating systems:

Support limitations for server platforms:

Supported virtual platforms:

Support limitations for virtual platforms:

Version 10.3.0.6294MR1: Hardware and Software Requirements

General requirements:

Operating systems:

Server platform support limitations:

Supported virtual platforms:

Issues and limitations:

Version 10.3.0.6294: Hardware and Software Requirements

General requirements:

Operating systems:

Server platform support limitations:

Supported virtual platforms:

Issues and limitations:

Version 10.2.6.3733: Hardware and Software Requirements

General requirements:

Operating systems

Special considerations and support limitations for embedded systems

Supported virtual platforms

Server platform support limitations

Version 10.2.5.3201: Hardware and Software Requirements

General requirements

Hardware and software requirements for workstations

Limitations of embedded operating systems support

Supported virtual platforms:

Server platform support limitations:

Version 10.2.4.674: Hardware and Software Requirements

General requirements:

Hardware and software requirements:

Limitations of embedded operating systems support

Server platform support limitations:

Version 10.2.2.10535MR1: Hardware and Software Requirements

General requirements

Operating systems

Special considerations and support limitations for embedded systems

Server platform support limitations

Support limitations for Microsoft Windows 8.1

Supported virtual platforms

Virtual platform support Issues and limitations

Version 10.2.2.10535: Hardware and Software Requirements

General requirements

Operating systems

Special considerations and support limitations for embedded systems

Server platform support limitations

Support limitations for Microsoft Windows 8.1

Supported virtual platforms