This article concerns Kaspersky Endpoint Security 10 for Windows:
Support engineers may request additional technical data for troubleshooting, such as trace, dump and log files.
Installation and removal errors
Automatically generated installation and removal log files
9342
Autopatch installation errors
Integrated tool
9344
Operating system or application malfunction, or a driver conflict
GetSystemInfo tool
3632
Application error
9343
Application crash
9349
Application error when the GUI is unavailable
Through the registry editor
9346
Update task error
9345
Plugin error
9348
Malfunction of the connector for network agent 10
9347
9354
7211
12622
Collecting trace files through GUI
Collecting trace files using registry keys
Getting a full memory dump when Microsoft Windows XP crashes
Standard operating system tools
6200
Getting a full memory dump when Microsoft Windows Vista crashes
2056
Getting a full memory dump when Microsoft Windows 7 crashes
7989
Getting a full memory dump when Microsoft Windows 8 crashes
10659
Getting a full memory dump when Microsoft Windows 10 crashes
12402
Getting a memory dump using the Dr.Watson tool
489
How to get a process dump file using kldumper.exe
Using the kldumper.exe tool
7641
Getting the process dump in Microsoft Windows XP / Windows Server 2003
Using the User Mode Process Dumper tool
1595
Getting a process dump in Microsoft Windows Vista / Windows 7
8158
Getting a process dump in Microsoft Windows 8 / Windows Server 2008 R2
1419
Getting a process dump in Microsoft Windows 10
12401
How to view the list of open ports in Microsoft Windows
101
How to boot a computer running Microsoft Windows in Safe Mode
493
How to take a screenshot using Microsoft Windows tools
492
How to show hidden folders in Microsoft Windows
3580
How to find the PID (process identifier) ОС Microsoft Windows
6325
How to get a report using Problem Steps Recorder in Microsoft Windows 8
9356
How to export or import registry keys in Microsoft Windows
8576
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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