Using the Technical Support Mode to manage Kaspersky Sandbox without oversight or instructions of Technical Support staff is not recommended.
The Technical Support Mode gives the administrator of Kaspersky Sandbox unlimited (root) access to the application and all data (including personal data), which is stored within.
Managing Kaspersky Sandbox from the management console in Technical Support Mode with the superuser privileges allows to:
You can modify data encryption settings for data transfer between application servers, and settings for storing and processing scanned objects.
In this case, data is sent in a plain non-encrypted form. The administrator of Kaspersky Sandbox must independently secure servers with the data. The administrator of Kaspersky Sandbox bears responsibility for modifying application configuration files.
Trace files can contain confidential information of users.
To begin managing the application in Technical Support Mode:
The application component administrator menu is displayed.
The Technical Support Mode confirmation window opens.