Kaspersky Safe Kids for Android/iOS
English

Contents

Kaspersky Safe Kids for Android/iOS overview

Kaspersky Safe Kids monitors your children's safety on the Internet and in daily life. You decide what is safe for your children: what websites they can visit, how far away from home they can walk, and how many hours they can spend using the computer or smartphone. The application ensures that your children follow the rules you have set.

Kaspersky Safe Kids is suitable for children of any age. When you specify the child's birth year in Kaspersky Safe Kids, the application automatically chooses settings appropriate for that age.

When your children surf the Internet, Kaspersky Safe Kids helps you:

  • Show your children only safe Internet search results. For example, Kaspersky Safe Kids hides pages with adult content.
  • Stop your children from visiting unsafe websites by restricting a specific category (such as gambling websites).
  • Find out what websites your children have visited.
  • Learn about your children's social networks posts and the friends your children communicate with.
  • Help your children spend less time on the Internet by setting time limits on Internet use.
  • Block access to all websites, if needed.

When your children spend time on the computer, tablet or smartphone, Kaspersky Safe Kids helps you:

  • Learn how much time your children have spent on the devices.
  • Help your children spend less time on devices by setting time limits on device use.
  • Limit use of specific applications or all applications in a specific category (such as computer games) to help your children make time for homework and other activities.
  • Block use of applications that are not age-appropriate for your children.

When you are not with your children, Kaspersky Safe Kids helps you:

  • Check your children's location on a map.
  • Set up a safe area on a map and receive notifications if your children go outside the safe area.
  • Receive alerts about the children's activity by email or notifications on your smartphone.
  • Receive and answer requests made by your children via Kaspersky Safe Kids.

Kaspersky Safe Kids can be installed on Windows, macOS, Android, and iOS devices.

To monitor your children's safety, install Kaspersky Safe Kids on each device they use.

Kaspersky Safe Kids settings

You change Kaspersky Safe Kids default settings and view reports about your children's activity in the Kids section on

My Kaspersky
. To sign in to My Kaspersky, you need a
My Kaspersky account
.

You can also install Kaspersky Safe Kids on your smartphone, set the app for parent's use and check settings, notifications, and reports in the app.

Page top

Kaspersky Safe Kids features on Android/iOS

You can install Kaspersky Safe Kids for Android/iOS on the child's mobile device and the parent's mobile device. Mobile devices with Kaspersky Safe Kids installed are automatically connected to the My Kaspersky.

App functions available on your child's device

When Kaspersky Safe Kids is set up on your child's mobile device, it does the following:

  • Protects your child against unwanted online content (with Safe browser feature on the child's iOS devices).
  • Monitor app usage (for child's Android devices only).
  • Locates your child's device in real time.
  • Works as a browser for safe Internet surfing. This feature is only available on your child's iOS devices.
  • Monitors how long the device is used by your child.

Child protection settings are not available in the app installed on your child's device. You can set up child protection on the My Kaspersky or in the app installed on the parent's device.

App functions available on the parent's device

When Kaspersky Safe Kids is set up on a parent's mobile device, it lets you:

  • Check the location of your child's mobile devices on a map and set allowed areas for your child.
  • Receive alerts about your child's activity on the device, in apps, and on the Internet.
  • Configure Kaspersky Safe Kids protection settings for your child's devices.
  • View summary of your child's activities.

All actions available on the parent's mobile device can also be performed on My Kaspersky, where you can also view detailed reports about all of your child's activities on the devices.

Page top

Hardware and software requirements

This Help is applicable to Kaspersky Safe Kids for Android 1.52.0.XXX and to Kaspersky Safe Kids for iOS 1.60.0.XXX and later.

A device must meet the following requirements to support Kaspersky Safe Kids for Android:

  • Device type: smartphone or tablet
  • Screen resolution: 320x480 DPI or higher
  • Operating system: Android 4.4 and later
  • Internet connection

Kaspersky Safe Kids for Android should be installed in the main memory of the device (not on a removable memory card). Moreover, on Android, Kaspersky Safe Kids may be instable if there is a small amount of RAM on the device.

A device must meet the following requirements to support Kaspersky Safe Kids for iOS:

  • Operating system: iOS 12.X and later
  • Internet connection
Page top

Hardware and software requirements

This Help is applicable to Kaspersky Safe Kids for Android 1.52.0.XXX and to Kaspersky Safe Kids for iOS 1.60.0.XXX and later.

A device must meet the following requirements to support Kaspersky Safe Kids for Android:

  • Device type: smartphone or tablet
  • Screen resolution: 320x480 DPI or higher
  • Operating system: Android 4.4 and later
  • Internet connection

Kaspersky Safe Kids for Android should be installed in the main memory of the device (not on a removable memory card). Moreover, on Android, Kaspersky Safe Kids may be instable if there is a small amount of RAM on the device.

A device must meet the following requirements to support Kaspersky Safe Kids for iOS:

  • Operating system: iOS 12.X and later
  • Internet connection
Page top

Manage Kaspersky Safe Kids on My Kaspersky

All Kaspersky Safe Kids settings are managed in the Kids section on the My Kaspersky website. After you change Kaspersky Safe Kids settings, they are synced between the My Kaspersky website and the installations of Kaspersky Safe Kids on your children's devices.

You can review and adjust the following settings on My Kaspersky:

  • Add, edit, or delete children's details.
  • Restrict access to specific websites and applications.
  • Block access to all websites or set up an allowlist of websites.
  • Limit device use time.
  • Limit application use time.
  • Select a safe area for your child on a map.
  • Respond to your child's requests.

You can also monitor your child's activity:

  • Locate your child's mobile devices.
  • Check your child's social networks posts.
  • View daily reports about your child's activity.
Page top

About the subscription

A subscription for Kaspersky Safe Kids Premium is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices).

You can manage your subscription via your personal account page on the service provider's website (for example, via App Store, Google Play or Huawei AppGallery).

A subscription can be renewed automatically or manually. An auto-renewed subscription automatically renews at the end of each subscription period until you cancel it. A manually renewed subscription must be renewed at the end of each subscription period. When a manually renewed subscription expires, you might be granted a grace period, during which the application remains fully functional.

Buying a license or ordering a subscription for Kaspersky Safe Kids Premium does not cancel your other subscriptions that include Kaspersky Safe Kids Premium. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.

Cancel a subscription for Kaspersky Safe Kids Premium or switch to manual renewal:

  1. Go to your personal account page on the service provider's website.
  2. Check if there are any active subscriptions that include Kaspersky Safe Kids Premium.
  3. Cancel or disable autorenewal for subscriptions that you don't need.

Page top

Activate the Premium version of the app

To use all features of the app, activate the Premium version of Kaspersky Safe Kids on the parent's device.

You must have a working Internet connection to activate the Premium version of the app.

Activating the Premium version of the app on Android device

  1. On the Kaspersky Safe Kids navigation bar, tap  > Get premium features.
  2. View the Premium features of the app and then tap the button with the price of the subscription.
  3. Sign in to your Google Account.
  4. Complete the purchase.

    After you purchase the subscription, information about the current subscription is displayed in the app menu.

Activating the Premium version of the app on iOS device

  1. On the Kaspersky Safe Kids navigation bar, tap Purchases.
  2. View the Premium features of the app and then tap the button with the price of the subscription.
  3. Enter your Apple ID password.
  4. Confirm the purchase.

    After you purchase the subscription, information about the current subscription is displayed in the app menu.

Activation of Kaspersky Safe Kids can take some time. Until the activation process is complete, the limitations of the free version are applied. If the application has not been activated, contact Technical Support.

You can also purchase a subscription in the online store or on My Kaspersky.

If you purchase a subscription, Kaspersky Safe Kids apps on all devices connected to your My Kaspersky account will switch to the Premium version.

Page top

View a summary of your child's activities

You can view a summary of your child's activities on the parent's mobile device with Kaspersky Safe Kids installed or on My Kaspersky.

On the parent's Android device:

View a summary of child's activities

  1. Tap on the Kaspersky Safe Kids navigation bar.
  2. Choose the child whose summary of activities you want to view. To do so, tap Summary (Child's name).

A list of your child's activities sorted by category is displayed.

On the parent's iOS device:

View a summary of child's activities

  1. Tap on the Kaspersky Safe Kids navigation bar.
  2. Choose the child whose summary of activities you want to view. To do so, tap Children and choose the child's profile.

A list of your child's activities sorted by category is displayed.

Page top

Manage Kaspersky Safe Kids on My Kaspersky

All Kaspersky Safe Kids settings are managed in the Kids section on the My Kaspersky website. After you change Kaspersky Safe Kids settings, they are synced between the My Kaspersky website and the installations of Kaspersky Safe Kids on your children's devices.

You can review and adjust the following settings on My Kaspersky:

  • Add, edit, or delete children's details.
  • Restrict access to specific websites and applications.
  • Block access to all websites or set up an allowlist of websites.
  • Limit device use time.
  • Limit application use time.
  • Select a safe area for your child on a map.
  • Respond to your child's requests.

You can also monitor your child's activity:

  • Locate your child's mobile devices.
  • Check your child's social networks posts.
  • View daily reports about your child's activity.
Page top

About two-step verification

Two-step verification may be unavailable in your region. For more details, see the My Kaspersky help.

Two-step verification prevents bad guys from signing in to your My Kaspersky account even if they know your password. To verify your identity, we also send a unique security code to you via SMS. We use the phone number you save on My Kaspersky. This means that both your password and your phone are needed to sign in to your account.

You can turn on two-step verification on My Kaspersky. If you change your phone number, you can update it on My Kaspersky. If you are already signed in to your account on a device, nothing will change for you. For detailed instructions, see the My Kaspersky help.

The security code sent to your phone number in an SMS message is valid for a short period. If it expires, request another security code.

If you haven't received an SMS message with a security code

  1. Check whether your mobile network is available.
  2. Wait until the Request Code Again button becomes available in the app.
  3. Tap Request Code Again.

If the problem still persists, contact Technical Support.

Page top

About free, trial, and Premium versions

You can use the following versions of the application:

  • Free version. The free version of Kaspersky Safe Kids offers the basic functionality. You can switch from the free version to the Premium version by purchasing the Premium version in the online store or on the My Kaspersky website.
  • Trial version. The trial version lets you use full app functionality during a trial period without paying a fee. You can switch from the trial version to the Premium version of the app. When the trial period expires, the app automatically switches to the free version.
  • Premium version. The Premium version of Kaspersky Safe Kids offers the application's full functionality. The Premium version has a limited license period. When the license expires, the application's Premium features are disabled and the application switches to the free version. You can continue using the free version of Kaspersky Safe Kids or renew the Premium version.
Page top

About the subscription

A subscription for Kaspersky Safe Kids Premium is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices).

You can manage your subscription via your personal account page on the service provider's website (for example, via App Store, Google Play or Huawei AppGallery).

A subscription can be renewed automatically or manually. An auto-renewed subscription automatically renews at the end of each subscription period until you cancel it. A manually renewed subscription must be renewed at the end of each subscription period. When a manually renewed subscription expires, you might be granted a grace period, during which the application remains fully functional.

Buying a license or ordering a subscription for Kaspersky Safe Kids Premium does not cancel your other subscriptions that include Kaspersky Safe Kids Premium. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.

Cancel a subscription for Kaspersky Safe Kids Premium or switch to manual renewal:

  1. Go to your personal account page on the service provider's website.
  2. Check if there are any active subscriptions that include Kaspersky Safe Kids Premium.
  3. Cancel or disable autorenewal for subscriptions that you don't need.

Page top

About the activation code

An activation code is a unique sequence of 20 letters and numbers. You enter an activation code on the My Kaspersky website to activate the premium version of Kaspersky Safe Kids. The premium version's license period starts when you enter the activation code on the My Kaspersky website.

If your My Kaspersky account already has a valid activation code for Kaspersky Safe Kids, the application recognizes the activation code and switches to the premium version when you connect to My Kaspersky with your account.

You can obtain an activation code in one of the following ways:

  • If you have purchased Kaspersky Total Security integrated solution, an activation code for Kaspersky Safe Kids is provided according the licensing terms of these applications.
  • If you have purchased or subscribed to Kaspersky Security Cloud – Family package, an activation code for Kaspersky Safe Kids is provided according the licensing terms of Kaspersky Security Cloud.
  • If you have purchased Kaspersky Safe Kids in the online store or on My Kaspersky, an activation code is sent to the email address that you specified when ordering the product.

Contact Technical Support to recover your activation code if you lose it.

Page top

View license information

You can check the license term on a parent's mobile device with Kaspersky Safe Kids installed.

License information is displayed only in the Premium version of the app.

To check the license term on a parent's mobile device,

On the Kaspersky Safe Kids navigation bar, tap on Android device and Additional on iOS device.

The license term is displayed in the upper part of the screen. For more information, tap the license term.

In the Licenses section on My Kaspersky, you can view the key, license term, and other information about the license.

Page top

Activate the Premium version of the app

To use all features of the app, activate the Premium version of Kaspersky Safe Kids on the parent's device.

You must have a working Internet connection to activate the Premium version of the app.

Activating the Premium version of the app on Android device

  1. On the Kaspersky Safe Kids navigation bar, tap  > Get premium features.
  2. View the Premium features of the app and then tap the button with the price of the subscription.
  3. Sign in to your Google Account.
  4. Complete the purchase.

    After you purchase the subscription, information about the current subscription is displayed in the app menu.

Activating the Premium version of the app on iOS device

  1. On the Kaspersky Safe Kids navigation bar, tap Purchases.
  2. View the Premium features of the app and then tap the button with the price of the subscription.
  3. Enter your Apple ID password.
  4. Confirm the purchase.

    After you purchase the subscription, information about the current subscription is displayed in the app menu.

Activation of Kaspersky Safe Kids can take some time. Until the activation process is complete, the limitations of the free version are applied. If the application has not been activated, contact Technical Support.

You can also purchase a subscription in the online store or on My Kaspersky.

If you purchase a subscription, Kaspersky Safe Kids apps on all devices connected to your My Kaspersky account will switch to the Premium version.

Page top

Compliance with European Union law

When distributed in the European Union, Kaspersky Safe Kids complies with the terms of the General Data Protection Regulation (GDPR).

When you accept the End User License Agreement and Privacy Policy, you confirm that you are of the required age to install Kaspersky Safe Kids within the European Union. After Kaspersky Safe Kids is installed, you will be offered to read and accept the terms and conditions required for initial setup and use of Kaspersky Safe Kids.

You will also be asked to accept the Statement Regarding Data Processing for Marketing Purposes which allows Kaspersky to offer you additional benefits. If you choose to accept this statement, you can still revoke your acceptance in the application settings at any time.

If You are going to configure the app for Your child’s iOS device, skip the Marketing Statement. On iOS, in the child’s mode data is not processed for marketing purposes.

View, and accept or decline the additional terms and conditions

On the parent's Android device:

  1. On the Kaspersky Safe Kids navigation bar, tap  > About > Legal.
  2. View the Statement regarding Data Processing for Marketing Purposes:
    • If you want to accept the statement, tap Turn On.
    • If you want to decline the statement, tap Turn Off.

On the child's Android device:

  1. On the Kaspersky Safe Kids main window, tap Legal.
  2. View the Statement regarding Data Processing for Marketing Purposes:
    • If you want to accept the statement, tap Turn On.
    • If you want to decline the statement, tap Turn Off.

On the parent's iOS device:

  1. On the Kaspersky Safe Kids navigation bar, tap Additional > About > Legal.
  2. View the Statement regarding Data Processing for Marketing Purposes:
    • If you want to accept the statement, tap Turn On.
    • If you want to decline the statement, tap Turn Off.

According to the terms of the GDPR, you have certain rights regarding your personal data (please read the "Your Rights and Options" section of the Products and services privacy policy to learn more). You have the right to remove all your personal data submitted by the current installation of the app from Kaspersky. To remove all your personal data submitted by the current installation of the app from Kaspersky, contact Technical Support and provide your device and installation IDs.

View your device and installation ID's

On the parent's Android device:

On the Kaspersky Safe Kids navigation bar, tap  > About > Legal > Device and installation IDs.

On the child's Android device:

On the Kaspersky Safe Kids main window, tap About > Legal > Device and installation IDs.

On the parent's iOS device:

On the Kaspersky Safe Kids navigation bar, tap Additional > About > Legal > Device and installation IDs.

On the child's iOS device:

On the Kaspersky Safe Kids main window, tap > About > Legal > Device and installation IDs.

Page top

About data provision

View information about the data provided to Kaspersky using previous versions of the application

The information mentioned in this section does not contain any personal data of the User and is needed for the operation of the Rightholder's Software, unless expressly stated otherwise.

Data provided to Kaspersky by using Kaspersky Safe Kids for Android 1.38.0.XXX, and Kaspersky Safe Kids for iOS 1.45.0.XXX and later

Kaspersky protects any information received in accordance with law and applicable Kaspersky rules. Data is transmitted over a secure channel.

To support two-step verification on My Kaspersky, you need to provide a security code sent to your device in an SMS message.

To ensure the security of your My Kaspersky account, you need to provide the CAPTCHA characters.

You agree to automatically, while using the app, provide Kaspersky with information about the quality of KSN services:

  • KSN service identifier
  • Statistics for successful packets
  • Statistics for unsuccessful packets
  • Statistics for packet time
  • Statistics for packet number
  • Number of connections from cache
  • Number of successful connections
  • Number of unsuccessful connections
  • Number of successful transactions
  • Number of unsuccessful transactions
  • Time distribution of successful connections
  • Time distribution of unsuccessful connections
  • Time distribution of successful transactions
  • Time distribution of unsuccessful transactions
  • Service request identifier
  • Number of service requests
  • Number of service requests from cache
  • Number of requests canceled because of network problems
  • Number of requests canceled because of inactive service
  • Number of requests canceled because of an invalid path
  • Time distribution of successful requests
  • Time distribution of canceled requests
  • Time distribution of requests that timed out
  • Time histogram

We use the following non-personal data to maintain the core functionality of the Software:

  • Product ID in the KSN service
  • Full version of the app
  • ID of the configuration file used by the product
  • Result of the inquiry to the Discovery service
  • Error code if the inquiry to the Discovery service fails
Page top

Install the app

You can install Kaspersky Safe Kids from the app stores of Google, Huawei, or other providers.

To install Kaspersky Safe Kids:

  1. Open the store app or website on your device.
  2. Find the Kaspersky Safe Kids app.
  3. Open the app page.
  4. View the list of permissions that Kaspersky Safe Kids needs.
    • If you agree to grant the app these permissions, tap Install.

      The installation of the app begins.

    • If you refuse to grant the app required permissions, don't install the app.

Some steps may vary depending on the store you use.

For more information on using Google Play, go to Google Play Help Center. For more information on using AppGallery, go to the AppGallery Support website.

Page top

Configure the app for use by a parent

After installing Kaspersky Safe Kids on your mobile device, you must configure the app for use by a parent.

At first startup, follow the instructions in the app.

If you finish configuring the app for use by a parent and later decide to configure Kaspersky Safe Kids for your child, you must uninstall the app and then install the app again.

To configure Kaspersky Safe Kids for use by a parent:

  1. Start Kaspersky Safe Kids on your mobile device.

    The Kaspersky Safe Kids welcome screen opens.

  2. Review the key features of the app and tap Continue.

    A window with terms and conditions opens.

  3. Review the legal documents.
    • If you agree with the documents, select the corresponding checkboxes. Tap Confirm, if you agree with the documents.
    • If you disagree with the documents, close the app and do not use it.
  4. Review the Statement regarding data processing for marketing purposes.
    • If you want to accept the Statement, tap Accept and confirm the action.
    • If you want to proceed with setup without accepting the Statement, tap Skip. You can accept the Statement later in the app settings.
  5. Specify that this is a parent's device.
  6. Connect your device to My Kaspersky:
    • If you already have a My Kaspersky account:
      1. Enter your credentials.
      2. Tap Sign In.
    • If you do not have a My Kaspersky account:
      1. Tap Create account.
      2. Complete the registration process. A message with an account activation link is sent to the email address you specified. Tap the link to confirm your registration.

      You can also create an account on My Kaspersky website.

    Your mobile device will be connected to My Kaspersky.

  7. Create or enter the access code for the app. The access code is the same for all devices linked to the same account on My Kaspersky.
  8. Tap Continue.

Kaspersky Safe Kids is ready to use on your mobile device.

Page top

Configure the app for your child

If you finish configuring the app and later decide to configure Kaspersky Safe Kids for use by a parent, you must uninstall the app and then install the app again.

To configure Kaspersky Safe Kids for use by a child and turn on protection:

  1. Start Kaspersky Safe Kids on your child's mobile device.

    The Kaspersky Safe Kids welcome screen opens.

  2. Review the key features of the app and tap Continue.

    A window with terms and conditions opens.

  3. Review the legal documents.
    • If you agree with the documents, select the corresponding checkboxes. Tap Confirm, if you agree with the documents.
    • If you disagree with the documents, close the app and do not use it.
  4. The device will be connected to My Kaspersky.
  5. Specify that this is a child's device.
  6. Grant advanced permissions to Kaspersky Safe Kids.
  7. Follow the instructions on the screen to allow Kaspersky Safe Kids access the accessibility and system features. Allow Kaspersky Safe Kids to display screens over other apps.

    These permissions may be requested at different steps of the configuration depending on the version of your Android operating system.

  8. Connect the device to My Kaspersky:
    • If you already have a My Kaspersky account:
      1. Enter your credentials.
      2. Tap Sign In.
    • If you do not have a My Kaspersky account:
      1. Tap Create an account.
      2. Complete the registration process.

        A message with an account activation link is sent to the email address you specified. Tap the link to confirm your registration.

      You can also create an account on My Kaspersky website.

  9. You can choose an already created child's profile or specify the details about a new child.

    You can also add your child's details on My Kaspersky.

  10. Tap Get started.
  11. If you are configuring Kaspersky Safe Kids on a HUAWEI or XIAOMI device, turn on automatic restart of Kaspersky Safe Kids after the device is turned on.

    How to configure automatic restart on HUAWEI devices

    1. Open device settings.
    2. Go to Apps.
    3. Find Kaspersky Safe Kids.
    4. Enable Keep running after screen off setting for this app.

    How to configure automatic restart on XIAOMI devices

    1. Open the Security app.
    2. Go to Permissions > Autorestart.
    3. Find Kaspersky Safe Kids.
    4. Set Kaspersky Safe Kids switch to ON.

Kaspersky Safe Kids is configured. You can give the device to your child.

Android operating system functionality makes it possible to hide Kaspersky Safe Kids notifications on your child's device using operating system settings.

Page top

Remove the app from your child's device

To uninstall Kaspersky Safe Kids from your child's mobile device:

  1. Start Kaspersky Safe Kids on your child's mobile device.
  2. Tap Uninstall the app.

    A form opens for entering your My Kaspersky account credentials.

  3. Enter your My Kaspersky account credentials.
  4. Tap Uninstall the app.
  5. Confirm removal of Kaspersky Safe Kids from the device.

The process of uninstalling Kaspersky Safe Kids from the device begins.

Page top

Applications blocked on Android

Some of the applications on a child's Android device are blocked automatically. We try not to give the child the opportunity to cheat and bypass parental controls.

These are the apps and browsers that Kaspersky Safe Kids blocks by default:

  • Settings (com.android.settings)
  • Greenify (com.oasisfeng.greenify)
  • Google Assistant - Get things done, hands-free (com.google.android.apps.googleassistant)
  • Assistant for Android (com.advancedprocessmanager)
  • SD Maid - System Cleaning Tool (eu.thedarken.sdm)
  • App Manager (com.ashampoo.app.manager)
  • App Ops - Permission manager (rikka.appops)
  • App Ops [Root] (droidmate.appopsinstaller)
  • Link2SD (com.buak.Link2SD)
  • XPrivacyLua (eu.faircode.xlua)
  • XPrivacy (biz.bokhorst.xprivacy)
  • System app remover (root needed) (com.jumobile.manager.systemapp)
  • system app remover pro (com.jumobile.manager.systemapp.pro)
  • All-In-One Toolbox: Cleaner, Speed& Widget (imoblife.toolbox.full)
  • All apps permissions settings (bg.androidapps.appopsrunner)
  • Smart Quick Settings (com.smartwho.SmartQuickSettings)
  • Settings App (info.kfsoft.android.appsetting)
  • Hidden Settings Pro (com.erron.hiddensettingspro)
  • Secure Settings (com.intangibleobject.securesettings.plugin)
  • Hidden Settings for MIUI (com.ceyhan.sets)
  • MIUI Secret Settings (com.blackcurrantstudioz.MIUISecretSettings)
  • Tasker (net.dinglisch.android.taskerm)
  • KillApps: Close all apps running (com.tafayor.killall)
  • Power Clean (com.lionmobi.powerclean)
  • Ghost Commander File Manager (com.ghostsq.commander)
  • Simple System Monitor (com.dp.sysmonitor.app)
  • Taskmanager (de.hp.taskmanager)
  • Smart Manager (com.samsung.android.sm)
  • Smart Manager (com.jzz.smart.manager.batterysaver.cleaner.boost.optimizer)
  • Deep Cleaner (com.uoplongan.deepcleaner)
  • UC Browser (com.UCmobile.intl)
  • Yandex Browser with Protect, Yandex (com.yandex.browser, ru.yandex.searchplugin)
  • Firefox Browser: fast, private & safe web browser (org.mozilla.firefox)
  • Opera browser with free VPN (com.opera.browser)
  • Opera mini (com.opera.mini.native)

The apps above may have different names in different online stores. Their names may change over time.

Page top

Install the app

To install Kaspersky Safe Kids:

  1. Go to the App Store.
  2. Find Kaspersky Safe Kids. To do so, tap Search, type the app name in the search field, and tap the Find button.
  3. Select Kaspersky Safe Kids in the search results.

    A page with details about Kaspersky Safe Kids opens.

  4. On the app page, tap Download and then tap Install.
  5. Enter your Apple ID password, if necessary.

The installation of the app begins.

For details on using the App Store and installing apps, see the user guides for the iPhone or iPad.

Page top

Configure the app for use by a parent

After installing Kaspersky Safe Kids on your mobile device, you must configure the app for use by a parent.

At first startup, follow the instructions in the app.

If you finish configuring the app for use by a parent and later decide to configure Kaspersky Safe Kids for your child, you must uninstall the app and then install the app again.

To configure Kaspersky Safe Kids for use by a parent:

  1. Start Kaspersky Safe Kids on your mobile device.

    The Kaspersky Safe Kids welcome screen opens.

  2. Review the key features of the app and tap Continue.

    A window with terms and conditions opens.

  3. Review the legal documents.
    • If you agree with the documents, select the corresponding checkboxes. Tap Confirm, if you agree with the documents.
  4. If you disagree with the documents, close the app and do not use it.
  5. Connect the device to My Kaspersky:
    • If you already have a My Kaspersky account, do the following:
      1. Enter your credentials.
      2. Tap Sign In.
    • If you do not have a My Kaspersky account, do the following:
      1. Tap Don't Have an Account?.
      2. Complete the registration process.

        A message with an account activation link is sent to the email address you specified. Tap the link to confirm your registration.

      3. Tap Continue.

        You can also create an account on My Kaspersky.

    Your mobile device will be connected to My Kaspersky.

  6. Specify that this is a parent's device.
  7. Create or enter the access code for the app. The access code is the same for all devices that are linked to the same account on My Kaspersky .
  8. Tap Continue.

Kaspersky Safe Kids is ready for use on your mobile device.

Page top

Configure the app for your child

After installing Kaspersky Safe Kids on your child's mobile device, you must configure the app for use by your child. Once your child's device is configured, age restrictions and other protection settings are applied.

At first startup, follow the instructions in the app.

When configuring Kaspersky Safe Kids, you install a configuration profile. The configuration profile includes the settings needed to protect your child.

The configuration profile must be reinstalled if:

  • Your child advances to the next age category. Your child's age category is determined as of January 1 of the current year.
  • Protection settings for Internet monitoring are changed.
  • Protection settings for app monitoring are changed.

If you finish configuring the app and later decide to configure Kaspersky Safe Kids for use by a parent, you must uninstall the app and then install the app again.

To configure Kaspersky Safe Kids for use by a child and turn on protection:

  1. Start Kaspersky Safe Kids on your child's mobile device.

    The Kaspersky Safe Kids welcome screen opens.

  2. Review the key features of the app and tap Continue.

    A window with terms and conditions opens.

  3. Review the legal documents.
    • If you agree with the documents, select the corresponding checkboxes. Tap Confirm, if you agree with the documents.
  4. If you disagree with the documents, close the app and do not use it.
  5. Connect the device to My Kaspersky:
    • If you already have a My Kaspersky account, do the following:
      1. Enter your credentials.
      2. Tap Sign In.
    • If you do not have a My Kaspersky account, do the following:
      1. Tap Don't have an account.
      2. Complete the registration process.

        A message with an account activation link is sent to the email address you specified. Tap the link to confirm your registration.

      3. Tap Continue.

      You can also create an account on My Kaspersky.

  6. You will see the Statement regarding data processing for marketing purposes. Tap Skip.

    In the child’s mode data is not processed for marketing purposes.

  7. Specify that this is a child's device.
  8. Specify the child who uses this mobile device:
    • Select the child in the list of children.
    • Add a child if the list of children doesn't include the child who uses this mobile device. Do the following:
      1. Tap Add child.
      2. Specify your child's details:
        • Your child's name. This name is displayed when you receive alerts about your child's activity.
        • Your child's birth year. Your child's age determines the default settings that Kaspersky Safe Kids uses to monitor your child's device.
        • Your child's photo.
      3. Tap Add.

      You can also add your child's details on My Kaspersky.

  9. Tap Continue and allow Kaspersky Safe Kids to access the device location.
  10. Allow Kaspersky Safe Kids to send notifications.
  11. Install the configuration profile. Do the following:
    1. Tap Continue, view information about the configuration profile and tap Install Profile.
    2. Tap Allow to open device settings.
    3. Confirm the installation of the configuration profile by tapping Install.
    4. View the system warning and tap Install.
    5. Confirm the installation.
    6. Tap Done.
    7. Return to the app.
  12. Tap Done.

Kaspersky Safe Kids is configured. You can give the device to your child. Your child must use Kaspersky Safe Kids app instead of Safari to surf the Internet.

iOS operating system functionality makes it possible to hide Kaspersky Safe Kids notifications on your child's device using operating system settings.

Page top

Remove the app from your child's device

Before uninstalling Kaspersky Safe Kids, you must first remove Kaspersky Safe Kids configuration profile. To remove the configuration profile, you have to enter the Kaspersky Safe Kids PIN code. You can find the code in the Kaspersky Safe Kids settings on your child's mobile device or on My Kaspersky.

If you don't remove the configuration profile, Kaspersky Safe Kids restrictions won't be removed.

To view the PIN code for removing the configuration profile on the child's mobile device:

  1. Start the application on your child's mobile device.
  2. Tap > About > How to Uninstall the App.
  3. Enter the password for your My Kaspersky account.

Instructions on how to uninstall Kaspersky Safe Kids from your child's mobile device are displayed along with the code for removing the configuration profile.

To remove the configuration profile from your child's mobile device:

  1. On the home screen, tap Settings > General > Profiles.
  2. Select the Kaspersky Safe Kids profile.
  3. Tap Remove.
  4. Enter the code for removing the configuration profile.

The configuration profile will be removed. Now you can uninstall Kaspersky Safe Kids app.

To uninstall Kaspersky Safe Kids:

  1. On the Home screen, press and hold the Kaspersky Safe Kids icon until the icons start to jiggle.
  2. Tap .
  3. Confirm the uninstallation of the app.
  4. Tap the Home button.

Once the app has been removed, the mobile device is removed from the child's profile on My Kaspersky.

Page top

Internet use monitoring

In this section

About Internet use monitoring

Monitor Internet use
Page top

About Internet use monitoring

With Internet use monitoring, you can find out what websites your child has visited and restrict their access to websites with unwanted content. You can use the default settings (based on your child's age), or you can adjust the settings according to the needs of your child.

Internet use monitoring offers the following features:

  • Safe Search

    When your child searches for information on the Internet, content from the following categories will be blocked:

    • Adult content
    • Alcohol, tobacco, narcotics
    • Profanity, obscenity
    • Extremism, racism

    Google (including "Ok Google"), Bing, Mail.ru, Yandex, and Yahoo! search engines are supported. Supported search engines also block search results that do not fit your child’s age. On Windows devices, safe search on YouTube is also provided.

    The Safe Search feature also blocks restricted content if your child's browser is in the private mode (the specific name of this mode depends on the browser).

  • Safe Search on YouTube

    You can restrict your child’s access to content hosted on YouTube. We will block the search results that are classified in the following categories:

    • Adult content
    • Alcohol, tobacco, narcotics
    • Profanity, obscenity
    • Extremism, racism

    When your child tries to open a video that is classified as unsafe, they will see a message that states that access is forbidden for these search results. At the same time, you can receive notifications about their search attempts.

    Reports and alerts are available only in the premium version of Kaspersky Safe Kids.

  • Notifications about searches on restricted themes

    If your child searches for restricted content, Kaspersky Safe Kids notifies you and highlights such search queries in reports. The categories of your child's search queries are defined by Kaspersky Safe Kids.

    This feature is available only in the Premium version.

  • Website category restrictions

    You can restrict your child's access to websites that belong to specific categories. For each category, you can set one of the following options:

    • Allowed. Your child can visit websites in the category.
    • Warn. When your child tries to open a website, Kaspersky Safe Kids notifies your child that visiting the website is not recommended. Your child can heed the warning and leave the website or ignore the warning and go to the website.
    • Forbidden. When your child tries to open a website, Kaspersky Safe Kids blocks it and displays a warning window. Your child can select Ask for permission to request access to the forbidden website.

    Some website categories are already forbidden according to your child's age.

    In Samsung Internet Browser, Kaspersky Safe Kids does not block forbidden websites if these websites are opened in a background tab.

  • Specific website restrictions

    You can restrict your child's access to specific websites or allow access to a website that belongs to a forbidden category. You can set one of the following options for a website:

    • Allowed. Your child can visit the website. Select this option if you need to allow access to a website that belongs to a forbidden category.
    • Forbidden. When your child tries to open the website, Kaspersky Safe Kids blocks it and displays a warning window. Your child can select Ask for permission to request access to the forbidden website.
  • Block access to all websites or customize access by website category

    You can restrict your child's access to all websites. However, you can also customize the settings and choose the kinds of websites your child can access, by category:

    • Allowed. Your child can visit websites in the category.
    • Forbidden. When your child tries to open a website, Kaspersky Safe Kids blocks it and displays a warning window.

    This feature is unavailable on macOS devices.

  • Reports on your child's activity on the Internet

    You can find these reports on My Kaspersky in Kids > Internet > Reports. You can view a list of your child's search queries and visited websites. Websites in forbidden categories are highlighted.

    Kaspersky Safe Kids records your child's web browsing history if the Web activity monitoring switch is turned on.

    Reports are available only in the premium version of Kaspersky Safe Kids.

You can configure delivery of notifications when your child attempts to visit forbidden or unrecommended websites on My Kaspersky or in the parent's mobile app.

Page top

Monitor Internet use

On the parent's Android device:

Turn on Internet use monitoring

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Set Web activity monitoring to ON.

    After these settings are applied on your child’s Android devices, Kaspersky Safe Kids will monitor access to the Internet in Google Chrome and the standard browser.

    Kaspersky Safe Kids cannot block Safari on your child’s iOS devices.

Turn on Safe Search

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Make sure that the Web activity monitoring switch is turned on.
  5. Select the Safe Search check box.

Turn on Safe Search on YouTube

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Make sure that the Web activity monitoring switch is turned on.
  5. Select the Safe Search YouTube check box.

Turn on notifications about searches on restricted themes

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Make sure that the Web activity monitoring switch is turned on.
  5. Turn on the Notify about searching on restricted themes switch.

Block or allow website categories

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Make sure that the Web activity monitoring switch is turned on.
  5. In the Settings for categories section, specify which website categories are forbidden for your child.

Block or allow specific websites (add exclusions)

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Make sure that the Web activity monitoring switch is turned on.
  5. Tap Exclusions.

    A list of exclusions opens.

  6. Tap .

    A form for adding an exclusion opens.

  7. In the Web address field, type the address of the website you want to block or allow.
  8. Specify whether the child is allowed or forbidden to visit this website.
  9. Tap .

    The specified website appears in the list of exclusions.

Block access to all websites

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Make sure that the Web activity monitoring switch is turned on.
  5. Select Block access to all websites check box.

    All websites will be blocked, except for those you have specified in the Exclusions section.

On the parent's iOS device:

Turn on Internet use monitoring

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Set Web activity monitoring to ON.

    After these settings are applied on your child’s Android devices, Kaspersky Safe Kids will monitor access to the Internet in Google Chrome and the standard browser.

    Kaspersky Safe Kids cannot block Safari on your child’s iOS devices.

Turn on Safe Search

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Make sure that the Web activity monitoring switch is turned on.
  5. Select the Safe Search check box.

Turn on Safe Search on YouTube

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Make sure that the Web activity monitoring switch is turned on.
  5. Go to the Search settings section.
  6. Tap the Safe Search YouTube toggle switch to turn this feature on.

    Access to unsafe videos hosted on YouTube will be blocked and the child will get a warning message when they try to view unsafe videos.

Turn on notifications about searches on restricted themes

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Make sure that the Web activity monitoring switch is turned on.
  5. Turn on the Notify about searching on restricted themes switch.

Block or allow website categories

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Make sure that the Web activity monitoring switch is turned on.
  5. In the Settings for categories section, specify which website categories are forbidden for your child.

Block or allow specific websites (add exclusions)

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Make sure that the Web activity monitoring switch is turned on.
  5. Go to Website settings.
  6. Tap Website Exclusions.

    A list of exclusions opens.

  7. Tap Add Exclusion.

    A form for adding an exclusion opens.

  8. In the Web address field, type the address of the website you want to block or allow.
  9. Specify whether your child is allowed or forbidden to visit this website.
  10. Tap Done.

    The specified website appears in the list of exclusions.

Block access to all websites

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Internet.
  4. Make sure that the Web activity monitoring switch is turned on.
  5. Go to the Website settings section.
  6. Tap the Block access to all websites toggle switch to turn this feature on.

    All websites will be blocked, except for those you have specified in the Exclusions section.

You can also set up Internet use monitoring on My Kaspersky.

Page top

About application monitoring

With application monitoring, you can restrict access to applications on your child's devices and view the history of application usage.

Application monitoring offers the following features:

  • Age restrictions

    This feature blocks applications whose content is not appropriate for the child's age. Age restrictions are determined according to international age-appropriate ratings and app store rules.

    On your child’s Android devices, Windows computers and Macs, Kaspersky Safe Kids blocks startup of apps and programs that are not appropriate for your child's age.

    On your child’s iOS devices, Kaspersky Safe Kids hides apps that are not appropriate for your child's age. The icons are not displayed on the home screen. Specifically, Kaspersky Safe Kids hides all installed browsers on child’s iOS devices, because browsers have a rating of 17+ according to the rules of the App Store. The child must use Kaspersky Safe Kids to browse the Internet.

    Kaspersky Safe Kids on child's iOS devices does not hide applications that have a rating of 4+ for children under 4 years of age since a rating of 4+ is the minimum possible rating for applications in the App Store.

  • Application category restrictions

    You can restrict your child's access to applications that belong to specific categories. For each category, you can set one of the following options:

    • Allowed. Your child can open and use applications in the category.
    • Forbidden. Your child can't open or use applications in the category. When your child tries to open an application, Kaspersky Safe Kids blocks it from starting.

      Application use cannot be restricted on your child's iOS devices.

  • Specific application restrictions

    You can restrict your child's access to specific applications or allow an application that belongs to a forbidden category. You can set one of the following options for an application:

    • Allowed. Your child can use the application. Select this option if you need to allow an application that belongs to a forbidden category.

      The applications that are added to the list of exclusions for Device Control, are automatically added to the allowed applications in Application Control. When you remove an application from the list of allowed applications in Application Control, it is automatically removed from the list of exclusions in Device Control, and the child will not be able to use this application when the child's device is blocked. However, when you remove an application from the list of exclusions for Device Control, it is not automatically removed from the list of allowed applications in Application Control.

      Applications that are added to list of exclusions for Device Control are assigned the Works, even if the device is blocked label.

    • Limited by time. Your child can use the application for a limited time. When selecting this option, you need to set the time limit, for example, 2 hours per day.
    • Forbidden. The child can't open or use the application.

    Application use cannot be restricted on your child's iOS devices.

  • Application use reports

    You can find these reports on My Kaspersky in Kids > Programs > Reports.

    You can view the list of applications your child opened and time spent using them. Kaspersky Safe Kids records the history of application use if the Application monitoring switch is turned on.

    Reports are available only in the premium version of Kaspersky Safe Kids. App use statistics are unavailable for your child's iOS devices.

Page top

Monitor app use

On the parent's Android device:

Turn on app monitoring

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Apps.
  4. Turn on the App monitoring switch.

    App use cannot be restricted on your child's iOS devices. If no child's devices or only child's iOS devices are connected to your My Kaspersky account, the App monitoring switch is not displayed.

Turn on age restrictions

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Apps.
  4. Turn on the App monitoring switch.
  5. To block startup of apps whose content is not appropriate for your child's age, turn on the Age Restrictions switch.

    App use cannot be restricted on your child's iOS devices.

Block or allow app categories

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Apps.
  4. Turn on the App monitoring switch.
  5. In the App Categories section, specify which app categories are forbidden for your child.

    Kaspersky Safe Kids will block startup of apps in blocked categories.

    App use cannot be restricted on your child's iOS devices.

Block, allow, or limit the use of specific apps

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Apps.
  4. Turn on the App monitoring switch.
  5. In the EXCLUSIONS section, tap Apps.

    A list of exclusions opens.

  6. Tap .

    A form for adding an exclusion opens.

  7. In the Device section, select your child's device on which you want to restrict the use of the app.
  8. In the App section, tap Select an app.

    A list of installed apps opens.

  9. Select an app.
  10. In the App use section, select the type of exclusion for the selected app: Allowed, Forbidden or Limited by time.
  11. If you select Limited by time, specify the time limits for each day of the week, or for weekdays and weekends.

    To limit app use by time for each day of the week, specify the number of hours during which your child is allowed to use the app.

    To limit app use by time on weekdays and weekends:

    1. Tap Weekdays & weekends.
    2. In the Time allowed (per day) window, for weekdays and weekends specify the number of hours during which your child is allowed to use the app.
    3. Tap SAVE.
  12. Tap .

    App use cannot be restricted on your child's iOS devices.

On the parent's iOS device:

Turn on app monitoring

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Apps.
  4. Turn on the App Monitoring switch.

    App use cannot be restricted on your child's iOS devices. If no child's devices or only child's iOS devices are connected to your My Kaspersky account, the App Monitoring switch is not displayed.

Turn on age restrictions

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Apps.
  4. Make sure the App Monitoring switch is turned on.
  5. To block startup of apps whose content is not appropriate for your child's age, turn on the Age Restrictions switch.

    App use cannot be restricted on your child's iOS devices.

Block or allow app categories

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Apps.
  4. Make sure the App Monitoring switch is turned on.
  5. In the App Categories section, specify which app categories are forbidden for your child.

    Kaspersky Safe Kids will block startup of apps in blocked categories.

    App use cannot be restricted on your child's iOS devices.

Block, allow, or limit the use of specific apps

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Apps.
  4. Make sure the App Monitoring switch is turned on.
  5. In the lower part of the screen, tap Exclusions.

    A list of exclusions opens.

  6. Tap Add Exclusion

    A form for adding an exclusion opens.

  7. In the Device section, select your child's device on which you want to restrict the use of the app.
  8. Tap App.

    A list of installed apps opens.

  9. Select an app whose use you want to block, allow, or restrict.
  10. In the App Use section, select the type of exclusion for the selected app: Allowed, Forbidden, or Custom.
  11. If you select Custom, specify the time limits for each day of the week, or for weekdays and weekends.

    To limit app use by time for each day of the week:

    1. Tap Every day.
    2. For each day of the week, specify the number of hours during which your child is allowed to use the app.

    To limit app use by time on weekdays and weekends:

    1. Tap Weekdays and weekends.
    2. For Weekdays and Weekends, specify the number of hours during which your child is allowed to use the app.
  12. Tap Done.

    App use cannot be restricted on your child's iOS devices.

You can allow or block the use of apps on your child's devices on My Kaspersky.

Page top

Block installation of new apps from Google Play

You can only block installation of new apps if your child uses an Android device.

To block installation of new apps on the child's devices, restrict access to Google Play Store in one of the following ways:

  • Through My Kaspersky
  • Through the Kaspersky Safe Kids app on a parent's device

How to block Google Play Store via My Kaspersky

  1. Sign in to your My Kaspersky account.
  2. Click Kids and select your child's profile.
  3. Open the Applications tab.
  4. Click Settings.
  5. Make sure that Application monitoring is enabled.
  6. Select your child's device.
  7. Select Forbidden from the drop-down list opposite Google Play Store.
  8. Click Save.

    Your child will not be able to download new applications from Google Play Store.

How to block Google Play Store via parent's Android device

  1. Open Kaspersky Safe Kids for Android and unlock the app with the access code or fingerprint.
  2. Select your child's profile.
  3. Tap opposite to the Apps & Games section.
  4. Tap Apps in the Exclusions section in the lower part of the screen.
  5. Tap .
  6. Tap Select an app.
  7. Select your child's Android device and then tap Google Play Store.
  8. Select Forbidden and tap .

    Your child will not be able to download new applications from Google Play Store.

How to block Google Play Store via parent's iOS device

  1. Open Kaspersky Safe Kids for iOS and unlock the app with the access code, Touch ID or Face ID.
  2. Tap Children and select your child's profile.
  3. Tap opposite to the Apps & Games section.
  4. Tap Exclusions in the lower part of the screen.
  5. Tap Add Exclusion.
  6. Select your child's Android device and then tap Google Play Store.
  7. Select Forbidden and tap Save.

    Your child will not be able to download new applications from Google Play Store.

Page top

Device use monitoring

In this section

About device use monitoring

Monitor device use
Page top

About device use monitoring

With device use monitoring, you can track and limit the time your children spend on their devices.

Device use monitoring offers the following features:

  • Select device control options

    You can select one of the following device control options:

    • Statistics only. The device is never blocked, regardless of how much time the child uses it. No warnings are displayed to the child. You can view the device usage report, which has details on how much time and what applications the child has used.
    • Show warnings to child. A few minutes before your child reaches the limit on device usage time, Kaspersky Safe Kids displays a notification to your child about the approaching break. Your child can heed the warning and leave the device or ignore the warning and continue using it.
    • Block device. A few minutes before your child reaches the limit on device usage time, Kaspersky Safe Kids displays a notification to your child about the approaching break. When the time is up, Kaspersky Safe Kids does the following:
      • On your child's Android devices, Kaspersky Safe Kids blocks all apps except the Phone and Contacts apps. The child can make and receive phone calls on the device. The child can also use the apps which you have already added to the list of exclusions.
      • On your child's iOS devices, Kaspersky Safe Kids displays a notification that it's time to take a break.

        iOS devices cannot be blocked due to operating system limitations.

      • On your child's Windows computers and Macs, Kaspersky Safe Kids forwards your child to the login window and prevents them from logging in again.

  • Limit device use by hours per day or by schedule

    There are two ways that you can limit device usage for your child:

    • By hours per day. You can specify how much time your child can use a device. For example, no more than four hours on Monday or six hours on Sunday.
    • By schedule. You can create a weekly schedule for your child's device and specify time intervals during which device use is forbidden. For example, you might forbid use of the device from 9 AM to 1 PM on weekdays.

      You can set up a schedule for device use only in the Premium version of Kaspersky Safe Kids. After you create the schedule, you can combine it with hours allowed per day.

  • Allow app use on blocked device

    You can configure Kaspersky Safe Kids so that the child can use a limited set of applications even when the device is blocked. For example, you can allow your child to send SMS, e-mails, messages via a messaging service, take photos, or use the calculator or other system applications even when the device is blocked.

    The applications that can be used while the device is blocked are added to the list of exclusions. The time limitations that you specify for these applications are still effective. The child cannot use the applications longer than, or during blocked hours, from those that you specify.

    This functionality is applicable for Android child devices only. Child iOS devices cannot be fine-tuned this way.

    Applications that are included in the list of exclusions are not shown in the general device usage statistics.

    In previous versions of Kaspersky Safe Kids, the settings of the list of exclusions are ignored for both parent and child devices.

    If you have more than one parent device with different versions of Kaspersky Safe Kids and in the new version of Kaspersky Safe Kids you configure the list of exclusions, your modifications will be lost when you edit the device use monitoring settings on the device with the previous version of Kaspersky Safe Kids. Parent devices with different versions of Kaspersky Safe Kids do not share information.

  • View device use reports

    You can find these reports on My Kaspersky in Kids > Device use > Reports or in the parent's mobile app in Summary > Device use.

    Kaspersky Safe Kids records the device use history if monitoring of the specified device is turned on.

    Reports are available only in the premium version of Kaspersky Safe Kids.

Page top

Monitor device use

On the parent's Android device:

Monitor device use

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Device use.

    A list of your child's devices opens.

  4. Select a device for which you want to monitor usage.
  5. Turn on the Device monitoring toggle.
  6. In Type of control section select one of the following monitoring options:
    • Block device. When the time during which the child is allowed to use the device ends, the device is blocked. A notification that the device is blocked is shown to the child and you will receive a message about the device-blocking event. When the child’s device is blocked, applications that were specified as exclusions can still be used by the child.

      The system Phone and Contacts apps are not blocked.

    • Show warnings to child. When the time during which the child is allowed to use the device ends, a warning is displayed to the child. If the child does not stop using the device after receiving the warning, you will receive a notification. This notification is shown every time the child opens the application for which usage time is up. However, applications that were specified as exclusions can be used by the child and the child will not receive a warning when using these applications.

      If you configured device usage by schedule and not by time, parent notifications are not sent.

    • Statistics only. When this option is selected, the device is never blocked, regardless of how much time the child uses the device. No warnings are displayed to the child and you will not receive any notifications about the device usage. Kaspersky Safe Kids analyzes statistics on device usage and you can view the device usage report. If the Type of control is changed to Block device or Show warnings to child, the device usage time in the Statistics only mode is taken into account.

Limit device use time by hours per day or by schedule

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Device use.

    A list of your child's devices opens.

  4. Select a device for which you want to limit usage.
  5. Select one of the following limit types:
    • Daily limits.
    • Schedule.
  6. Set the time limits:
    1. If you selected Daily limits limit type, for each day of the week specify how much time your child can use the device.
    2. If you selected Schedule limit type, for each day of the week specify the time intervals during which device use is restricted.

Allow app use on blocked device

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Device use.

    A list of your child's devices opens.

  4. Select a device for which you want to set the apps that will be available while the device is blocked.
  5. Tap Choose an app.
  6. Tap Add app to select the apps that will be available while the child's device is blocked.
  7. In the list of apps that appears select the required apps. You can also search apps by their names or categories.

The selected apps are added to the list of exclusions, and can be used on the child's device even when the device is blocked. However, the time limitations for these apps set by the parent are still effective.

View device use reports

  1. Tap .
  2. Select the summary for the child whose device use report you want to see.
  3. Scroll to the Device use section.
  4. Tap .

    Device use statistics for all of your child's devices monitored by Kaspersky Safe Kids are displayed.

  5. Tap a date to view when exactly your child used his or her devices on that day.

On the parent's iOS device:

Monitor device use

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Device Use.

    A list of your child's devices opens.

  4. Select a device for which you want to monitor usage.
  5. Turn on the Device monitoring toggle to enable device monitoring.
  6. In Type of control section select one of the following monitoring options:
    • Block device. When the time during which the child was allowed to use the device is up, the device is blocked. The notification is shown to the child, that the device is blocked, and you will receive the message about device blocking event. When the child's device is blocked, there are still some applications that were configured as exclusions, which the child can use.

      You cannot block system Phone and Contacts app.

    • Show warnings to child. When the time during which the child was allowed to use the device is up, the warning is displayed to the child. If the child does not stop using the device after receiving the warning, you will receive the notification. This notification is shown every time, when the child opens the application for which usage time is up. However, there are still some applications that were configured as exclusions, which the child can use without warnings.

      If you configured device usage by schedule and not by time, parent notifications are not sent.

    • Statistics only. When this option is selected, the device is never blocked, regardless of how much time the child uses the device. No warnings are displayed to the child and you will not receive any notifications about the device usage as well. Kaspersky Safe Kids analyses statistics on device usage and you can view the device usage report. If the Type of control is changed to Block device or Show warnings to child, the device usage time in the Statistics only mode is taken into account.

Limit device use time by hours per day or by schedule

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Device Use.

    A list of your child's devices opens.

  4. Select a device for which you want to limit usage.
  5. Select one of the following limit types:
    • Daily limits.
    • Schedule.
  6. Set the time limits:
    1. If you selected Daily limits limit type, for each day of the week specify how much time your child can use the device.
    2. If you selected Schedule limit type, for each day of the week specify the time intervals during which device use is restricted.

Allow app use on blocked device

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Device Use.

    A list of your child's devices opens.

  4. Select a device for which you want to set the apps that will be available while the device is blocked.
  5. Tap Choose an app.
  6. Tap Add app.
  7. In the list that appears select one or more applications that will be available while the child’s device is blocked. You can also search applications by their names.

The selected applications are added to the list of exclusions and can be used even when the child’s device is blocked. However, any time limitations that are specified for these applications are still in effect.

View device use reports

  1. Tap .
  2. Select the summary for the child whose device use report you want to see.
  3. Scroll to the Device use section.
  4. Tap .

    Device use statistics for all of your child's devices monitored by Kaspersky Safe Kids are displayed.

  5. Tap a date to view when exactly your child used his or her devices on that day.
Page top

About location monitoring

Location monitoring offers the following features:

  • Locate your child via his or her mobile device

    You can view your child's location on My Kaspersky in Kids > Where is my child? or in the parent's mobile app in the Where is child? section.

    Kaspersky Safe Kids uses Google Maps to locate mobile devices. More information about Google Maps tools (such as zooming in and out on the map) is available on the Google support website. By using Google Maps, you automatically accept its terms of service.

  • Add allowed area

    You can set up an allowed area on a map and specify the hours during which your child must remain within the allowed area. For example, your child must be at school from 9 a.m. to 1 p.m. If your child leaves the allowed area while it is active, you will receive a notification.

Location monitoring is available in the premium version of Kaspersky Safe Kids on your child's Android and iOS devices with a GPS module and Internet connection.

Page top

Locate your child's device

To allow the app to locate your child's mobile device, make sure that location monitoring, location services, and an Internet connection are enabled on your child's device.

On the parent's Android device:

Turn on location monitoring

By default, location monitoring of your child's mobile devices is enabled in the premium version of Kaspersky Safe Kids.

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Location settings.
  4. Turn on the Location monitoring switch.

Locate your child's device

  1. Tap on the Kaspersky Safe Kids navigation bar.

    A map opens.

  2. Tap and select your child's device that you want to locate.

    After the device has been located, a pin marking the location appears on the map. Kaspersky Safe Kids also sends an alert to your mobile device.

    The GPS module on a mobile device can sometimes work incorrectly and provide outdated information about your child's location. If this happens, we recommend that you restart your child's device.

  3. To refresh information about the current location of your child's mobile device, tap Refresh.

You can also view your child's device location in the Summary section.

On the parent's iOS device:

Turn on location monitoring

By default, location monitoring of your child's mobile devices is enabled in the premium version of Kaspersky Safe Kids.

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Location Settings.
  4. Turn on the Location Monitoring switch.

Locate your child's device

  1. Tap Where Is Child? in the navigation bar of Kaspersky Safe Kids.

    A map opens.

  2. Tap Children and select your child's device that you want to locate.

    After the device has been located, a pin marking the location appears on the map. Kaspersky Safe Kids also sends an alert to your mobile device.

    The GPS module on a mobile device can sometimes work incorrectly and provide outdated information about your child's location. If this happens, we recommend that you restart your child's device.

  3. To refresh information about the current location of your child's mobile device, tap .

You can also view your child's device location in the Summary section.

You can also locate child's mobile devices on My Kaspersky.

Page top

Set an allowed area for your child

On the parent's Android device:

Set an allowed area for your child

  1. Tap on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Location settings.
  4. Make sure that Location monitoring is on. By default, location monitoring of your child's mobile devices is enabled in the premium version of Kaspersky Safe Kids.

    To enable the app to track your child's mobile device, make sure that location monitoring and location services are enabled on your child's device.

  5. Tap Add allowed area.

    A map opens. The default allowed area is highlighted in green.

  6. Set an allowed area for your child on the map:
    • To resize the allowed area, drag its corner point.
    • To find an address, tap the button.
  7. Tap .
  8. In the Devices to monitor section, select the child's devices that you wish to monitor inside the allowed area.
  9. Tap Time interval.

    A window opens with a schedule for the allowed area.

  10. Specify when the allowed area is active: the days of the week, start time and end time when your child must be within the allowed area.
  11. Tap Save to save the schedule.
  12. Tap .

Kaspersky Safe Kids sends you an alert if your child leaves the allowed area during the specified period.

On the parent's iOS device:

Set an allowed area for your child

  1. Tap Settings on the Kaspersky Safe Kids navigation bar.

    This opens the Kaspersky Safe Kids settings.

  2. Select the child.
  3. Tap Location settings.
  4. Make sure that Location monitoring is on. By default, location monitoring of your child's mobile devices is enabled in the premium version of Kaspersky Safe Kids.

    To enable the app to track your child's mobile device, make sure that location monitoring and location services are enabled on your child's device.

  5. Tap Add allowed area.

    A map opens. The default allowed area is highlighted in green.

  6. Set an allowed area for your child on the map:
    • To resize the allowed area, drag its corner point.
    • To find an address, type the address in the Search field.
  7. Tap Create.
  8. In the DEVICES INSIDE THE AREA section, select your child's devices that you wish to monitor inside the allowed area.
  9. In the TIME PERIOD section, specify when the allowed area is active: the days of the week, start time and end time when the child must be within the allowed area.
  10. Tap Done.

Kaspersky Safe Kids sends you an alert if your child leaves the allowed area during the specified period.

You can also set an allowed area for your child on My Kaspersky.

Page top

Battery level monitoring

In this section

About battery level monitoring

Monitor battery level
Page top

About battery level monitoring

With battery level monitoring, you can:

  • View the battery level of your child’s device
  • See if the device is being charged
  • Get notifications when the battery level on your child's device becomes critical (for example, when it reaches 15%)

Battery level monitoring only works if you enable Location monitoring for your child’s device. Location monitoring is available in the Premium version of Kaspersky Safe Kids on your child's Android and iOS devices with a GPS module and Internet connection.

Page top

Monitor battery level

By default, battery level monitoring of your child's mobile devices is enabled in the Premium version of Kaspersky Safe Kids when location monitoring is enabled. When the battery level on your child's device becomes critical (for example, when it reaches 15%), you will receive a notification.

You will only receive a notification if the battery level has been critical in the last 24 hours.

If you disable location monitoring, battery level monitoring will be disabled as well.

To view the battery level of your child's device:

  1. Tap on the Kaspersky Safe Kids navigation bar.
  2. Select the child.
  3. Next to the name of the child's device you will see its battery level and whether the battery is being charged.
  4. To refresh information about the current battery level on your child's device, tap .
Page top

About alerts on your child's activity

Kaspersky Safe Kids lets you receive alerts about your child's activity in real time. For example, you can receive alerts about the following events:

  • Attempt to visit a forbidden website.
  • Attempt to open a forbidden application.
  • The child has left the allowed area.
  • Battery level of your child's device is less than 15%.
  • Attempt to uninstall Kaspersky Safe Kids.

If your child is using an Android device, you can receive notifications when he or she turns off important settings. Go to Alert settings > Important app functions were turned off.

You can select which alerts you receive.

You can view alerts on the My Kaspersky portal, on your mobile device with Kaspersky Safe Kids installed, and in your email.

Alerts on the parent's mobile device and by email are only available in the premium version of Kaspersky Safe Kids. When using the free version, you can only view alerts on My Kaspersky.

Page top

Manage alert settings

On the parent's Android device:

Manage alerts about your child's activity

  1. On the Kaspersky Safe Kids navigation bar, tap > Alert settings.
  2. In the Receive alerts section, select how you want to receive alerts:
    • If you want alerts to be sent to your email address, turn on the By email switch. Alerts will be sent to the email address specified in your My Kaspersky account.
    • If you want brief alerts to appear in the upper part of the screen on the parent's mobile device running Kaspersky Safe Kids, turn on the Push notifications to the parent's mobile app switch. Alerts will be displayed in the notification area of the parent's mobile device.
  3. In the Alert types section, select the activities for which you want to receive alerts.

On the parent's iOS device:

Manage alerts about your child's activity

  1. On the Kaspersky Safe Kids navigation bar, tap Additional > Alert Settings.
  2. In the Receive Alerts section, select how you want to receive alerts:
    • If you want alerts to be sent to your email address, turn on the By Email switch. Alerts will be sent to the email address specified in your My Kaspersky account.
    • If you want brief alerts to appear in the upper part of the screen on the parent's mobile device running Kaspersky Safe Kids, turn on the Push Notifications to Parent's Mobile App switch. Alerts will be displayed in the notification center on the parent's mobile device.
  3. In the Internet, Device use, Apps, Status, Where is my child, and Social networks sections, select the activities for which you want to receive alerts.
Page top

View alerts about your child's activity

You can view the latest alerts on your mobile device with Kaspersky Safe Kids installed, in your email, or on My Kaspersky.

On the parent's Android device:

View alerts about your child's activity

  1. Tap on the Kaspersky Safe Kids navigation bar.

    A list of alerts opens.

  2. Tap and select the child.

    This opens a list of alerts about your child's activity on all devices.

If you select a child's device, a list of alerts about your child's activity on this device opens.

On the parent's iOS device:

View alerts about your child's activity

  1. Tap Alerts on the Kaspersky Safe Kids navigation bar.

    This opens a list of all alerts.

  2. Tap Children and select a child.

    A list of alerts about your child's activity on all devices opens.

Page top

About your child's requests

The child can request permission to visit a forbidden website or use a forbidden application in Kaspersky Safe Kids. This feature lets you remotely adjust Kaspersky Safe Kids settings as needed.

On iOS devices, your child can only ask for permission to visit blocked websites.

You can view and approve or decline your child's requests in the parent's mobile app or on My Kaspersky.

In the parent's mobile app, your child's requests appear in the alerts section .

Page top

Approve or decline your child's requests

On the parent's Android device:

Approve or decline your child's request

  1. Tap on the Kaspersky Safe Kids navigation bar.

    A list of alerts opens.

  2. Select your child's request.

    If there are several requests, tap Child's requests in the upper part of the screen.

  3. In the selected child's request:
    • Tap Allow if you want to allow the forbidden app or website. The app or website will be added to the exclusions list and allowed. Your child will be notified that the app or website is now available.
    • Tap Decline if you do not want to allow the forbidden app or website. Your child will be notified that the app or website is forbidden.

On the parent's iOS device:

Approve or decline your child's request

  1. Tap Alerts on the Kaspersky Safe Kids navigation bar.

    A list of alerts opens.

  2. Select your child's request.

    If there are several requests, tap Child's requests in the upper part of the screen.

  3. In the selected child's request:
    • Tap Allow if you want to allow the forbidden app or website. The app or website will be added to the exclusions list and allowed. Your child will be notified that the app or website is now available.
    • Tap Decline if you do not want to allow the forbidden app or website. Your child will be notified that the app or website is forbidden.
Page top

Common issues

Kaspersky Safe Kids for Android has the following limitations:

  • We do not recommend installing Kaspersky Safe Kids in the child mode on Oppo devices. Installed on Oppo as on a parent's device, the application works correctly.
  • Kaspersky Safe Kids is incompatible with Chromebook devices.
  • On Android 4, the latest version of Google Play Services must be installed. Otherwise, some features of the Kaspersky Safe Kids may work incorrectly.
  • Kaspersky Safe Kids content filtering is not applied to websites that you open from Kaspersky Password Manager.
  • In rare cases, it may take some time to activate your subscription. To finish the activation process successfully, make sure the device is connected to the Internet and do not sign out of your My Kaspersky account.
  • Kaspersky Safe Kids might not work as intended on devices that use Android Go, due to the technical characteristics of that operating system.
Page top

ASUS devices

Kaspersky Safe Kids may have the following issues and solutions on ASUS devices:

  • On the ASUS ZenFone 2, Kaspersky Safe Kids may not start after the device is restarted or the app is unloaded from memory. To fix this, allow autostart for Kaspersky Who Calls in the Autostart Manager settings.
  • On the devices with Asus Mobile Manager installed, if you configure Kaspersky Safe Kids and then close it from recent apps, Asus Mobile Manager may block autostart of Kaspersky Safe Kids. As a result, Kaspersky Safe Kids will be unable to receive and run commands from My Kaspersky.
  • Due to certain firmware features of ASUS devices, issues may arise while entering a password using any layouts but the English one. Language switch does not work in the password field. The issue is known to occur on ASUS ZenFone 6.

    To enter a password in a non-English layout, use one of the following options:

    1. Install a third-party keyboard from Google Play and use it to enter the password.
    2. Enter the password in another application, then copy and paste it into the password input field.
Page top

HTC devices

Kaspersky Safe Kids has the following known issues and possible solutions on HTC devices:

Due to certain firmware features of HTC devices, issues may arise while entering a password using any layouts but the English one. Language switch does not work in the password field. The issue is known to occur on HTC M8.

To enter a password in a non-English layout, use one of the following options:

  1. Install a third-party keyboard from Google Play and use it to enter the password.
  2. Enter the password in another application, then copy and paste it into the password input field.
Page top

HUAWEI devices

Kaspersky Safe Kids has the following known issues:

  • On some Huawei devices running Android 8, the app may stop working unexpectedly or the autofill enabling button may not work. To resolve these issues, update your OS version to Android 9 or later.
  • On a child’s Huawei devices, EMUI version 10.1 or later must be installed for Kaspersky Safe Kids to work correctly.
Page top

Lenovo devices

Some steps may be different, depending on the device model and version of the operating system.

Kaspersky Safe Kids may have the following issues and solutions on Lenovo devices:

  • The app may be unloaded from device memory by the operating system. To fix this, lock the app in memory.

    How to lock the app in memory

    1. Open Task Manager. For example, hold the right button until a list of all running apps appears.
    2. Find the Kaspersky Safe Kids app.
    3. Tap the lock icon next to the app's name.

      The icon indicates that the app is locked in memory.

Page top

Meizu devices

Some steps may be different depending on the device model and version of the operating system.

Kaspersky Safe Kids may have the following issues and solutions on Meizu devices:

  • Kaspersky Safe Kids may not work correctly when the device is in the sleep mode. To fix this, go to Settings > Device > Power Management > Energy consumption > Optimization of energy consumption > Sleep mode management and allow Kaspersky Safe Kids to keep working in sleep mode.
  • Kaspersky Safe Kids may not start after the device is restarted or the app is unloaded from memory. To fix this, grant Kaspersky Safe Kids permission to autorestart.
  • Kaspersky Safe Kids may be unloaded from device memory. For the app to work correctly, lock the app in memory.

    How to lock the app in RAM

    For example: on Meizu M5 Note Flyme 6, go to Security > Permissions > Run in background > Kaspersky Safe Kids > Allow running in background.

  • MEIZU PRO 6 PLUS:

    Kaspersky Safe Kids may not get access to permissions on Meizu Pro 6 Plus with Android 6.0.1, in which case the app will not work properly. To fix this issue, please upgrade to Android 7.x. Otherwise, do the following:

    1. Go to Settings > Apps > Kaspersky Safe Kids > Permission management.
    2. Grant all permissions: set permissions to ON or tap a permission name and select Allow from the list.
Page top

Nubia devices

Kaspersky Safe Kids has the following known issues and possible solutions on Nubia devices:

  • Due to firmware functionality on the Nubia NX 529, the app may not autorun after device restart. We recommend that you add Kaspersky Safe Kids to the apps that can autorun or start the app manually after the device is restarted.
Page top

Samsung devices

Some steps may be different, depending on the device model and version of the operating system.

Kaspersky Safe Kids has the following known issues and possible solutions on Samsung devices:

  • Due to firmware functionality on the Samsung Galaxy A9, the app may not autorun after device restart. We recommend that you add Kaspersky Safe Kids to the apps that can autorun or start the app manually after the device is restarted.
  • Kaspersky Safe Kids might not restart after the device is restarted. To fix this, allow autorestart for Kaspersky Safe Kids. For example, use the Smart Manager app: go to Smart Manager > Memory > Autostart apps and set the Kaspersky Safe Kids switch to ON.
  • Due to certain firmware features Samsung devices, issues may arise while entering a password using any layouts but the English one. If accessibility permissions are granted for an application, keyboard layout may be unavailable. The issue is confirmed on Samsung Galaxy S4.

    To enter a password in a non-English layout, use one of the following options:

    • Install a third-party keyboard from Google Play and use it to enter the password.
    • Disable Accessibility permissions for applications and try entering the password again. Disabling Accessibility permissions may affect the applications' work.
Page top

XIAOMI devices

Some steps may be different, depending on the device model and version of the operating system.

Kaspersky Safe Kids has the following known issues and possible solutions on XIAOMI devices:

  • The app may stop working in background mode, even if it is locked in memory. To fix this, change the app activity control settings in the battery settings.

    For example, on Xiaomi Redmi Note 3 with Android 6.0.1, go to Settings > Battery and Performance > Manage apps battery usage > Choose apps (available if the power saving mode is on) > Kaspersky Safe Kids > No restrictions.

  • Kaspersky Safe Kids might not restart after the device is restarted or the app is unloaded from memory. To fix this, go to the device's Security Center and allow autorestart for Kaspersky Safe Kids.
  • On devices with the local Chinese version of MIUI firmware (with no pre-installed official version of Google Play services) the Premium version of the app may be unavailable for purchase.
Page top

ZTE devices

Some steps may be different, depending on the device model and version of the operating system.

Kaspersky Safe Kids may have the following issues and solutions on ZTE devices:

  • The app may not start automatically after the device is restarted or the app is unloaded from device memory. In this case, you should start the app manually.
  • The app may be unloaded from device memory by the operating system. To fix this, lock the app in memory.

    How to lock the app in memory

    1. Open Task Manager. For example, hold the middle button until a list of all running apps appears.
    2. Find the Kaspersky Safe Kids app.
    3. Tap the icon next to the app name.

      The icon indicates that the app is locked in memory.

  • The app might stop working in background mode even if it is locked in memory. To fix this, change the application control settings in the battery settings.

    For example, on ZTE Blade V7 with Android 6.0, go to Settings > Battery > Battery optimization > All apps > Kaspersky Safe Kids > Don’t optimize.

  • Notifications from Kaspersky Safe Kids might not be displayed or might be displayed incorrectly. To fix this, on ZTE blade v7 with Android 6.0, go to Settings > Apps > Kaspersky Safe Kids > Notifications > Treat as priority.
Page top

How to get technical support

If you cannot find a solution to your issue in the application documentation or in any of the sources of information about the application, we recommend that you contact Technical Support. Technical Support specialists will answer all your questions about installing and using the application.

Before contacting Technical Support, please read the support rules.

You can contact Technical Support in one of the following ways:

Technical support is available only to users who have purchased a license for the application. No technical support is provided to users of free versions.

Page top

View a summary of your child's activities

You can view a summary of your child's activities on the parent's mobile device with Kaspersky Safe Kids installed or on My Kaspersky.

On the parent's Android device:

View a summary of child's activities

  1. Tap on the Kaspersky Safe Kids navigation bar.
  2. Choose the child whose summary of activities you want to view. To do so, tap Summary (Child's name).

A list of your child's activities sorted by category is displayed.

On the parent's iOS device:

View a summary of child's activities

  1. Tap on the Kaspersky Safe Kids navigation bar.
  2. Choose the child whose summary of activities you want to view. To do so, tap Children and choose the child's profile.

A list of your child's activities sorted by category is displayed.

Page top

Sources of information about the app

Kaspersky Safe Kids page on the Kaspersky website

On the Kaspersky Safe Kids page, you can view general information about the application and its functions and features.

The Kaspersky Safe Kids page contains a link to the online store, where you can buy or renew your license for the application.

Kaspersky Safe Kids page in the Knowledge Base

The Knowledge Base is a section on the Kaspersky Technical Support website.

On the Kaspersky Safe Kids page in the Knowledge Base, you can read articles that provide useful information, recommendations, and answers to frequently asked questions on how to buy, install, and use the application.

Articles in the Knowledge Base may provide answers to questions that relate both to Kaspersky Safe Kids as well as other Kaspersky applications. Articles in the Knowledge Base may also contain Technical Support news.

Discuss Kaspersky applications with the community

If your question does not require an immediate answer, you can discuss it with Kaspersky experts and other users in our community.

In the community, you can view discussion topics, post your comments, and create new discussion topics.

Page top

About beta version

Beta versions are not for use in the United States. Beta versions are also unavailable for Huawei devices.

We would like to learn about your experience using our mobile products' new features and invite you to be a beta tester. The beta version includes new features you can try before they are officially released.

Be aware that beta versions may be less stable than the final version officially released to the public. You may encounter problems such as app crashes, features that do not work properly, or unavailable services.

The beta version is free of charge. However, the app's functionality may be limited (for instance, purchases could be unavailable). Please carefully read all of the beta version's terms and conditions in the End User License Agreement.

You must use the app only in accordance with the functionality provided by the installed version of the app.

On Android, to view the list of beta versions you are using, go to Google Play and tap Profile > My apps & games > Beta.

On iOS, the orange mark next to the app icon defines that you use the beta version of the app.

Before you start beta testing the app, please carefully read the "Beta and subscriptions" section.

Page top

Beta and subscriptions

We recommend that you register a separate My Kaspersky account to use exclusively for beta testing.

If you have already purchased a subscription, do not add activation codes to My Kaspersky account used only for beta testing. Otherwise, the app will automatically switch to the Premium version and your subscription will start expiring. See how to check subscriptions on My Kaspersky in the My Kaspersky help.

If you are already using the Premium version, you can test the beta version in the Premium mode under the same subscription. Your subscription term will not be extended by the duration of beta testing.

Page top

Participating in beta testing

For Android users

Beta versions are for use in Russia only. Also note that this feature is unavailable for Huawei devices.

Before you start beta testing the app, please carefully read Beta and subscriptions.

You can choose one of the following ways to register as a beta tester:

  • Visit the Beta version page in Google Play and follow the instructions
  • Scan this QR code and follow the instructions:

For iOS users

Beta versions are for use in Russia only.

Before you start beta testing the app, please carefully read Beta and subscriptions and download Testflight app from the App Store.

You can choose one of the following ways to register as a beta tester:

Page top

Sending feedback

For Android users

You help us make our apps better and we look forward to receiving your feedback.

Leave your comments, likes, and dislikes on the Beta version page in Google Play.

For iOS users

You help us make our apps better and we look forward to receiving your feedback.

To leave your comments, likes, and dislikes:

  1. Open Testflight.
  2. Open Kaspersky Safe Kids beta app and tap Send Beta Feedback.

    The special form for feedback will appear.

Page top

Quitting beta testing

For Android users

If you are already a beta tester, you can leave the testing anytime. Once you stop beta testing, you will be able to download the regular version of the app from the Google Play.

To quit beta testing of Kaspersky Safe Kids:

  1. Visit the Beta version page in Google Play and follow the instructions.
  2. Delete the beta app.

    You can download the regular version of the app now.

For iOS users

If you are already a beta tester, you can leave the testing anytime. Once you stop beta testing, you will be able to download the regular version of the app from the App Store.

To quit beta testing of Kaspersky Safe Kids:

  1. Open Testflight.
  2. Open the beta version page and tap Stop testing.

    You will be excluded from beta testing.

Page top

About the End User License Agreement

The End User License Agreement (License Agreement) is a binding agreement between you and AO Kaspersky Lab that stipulates the terms on which you may use the application.

Carefully read the License Agreement before you start using the application.

By confirming that you agree with the License Agreement when installing the application or starting it for the first time, you accept the terms of the License Agreement. If you do not accept the terms of the License Agreement, cancel application installation and do not use the application.

You can view the License Agreement any time in the About section of Kaspersky Safe Kids.

Page top

Information about third-party code

Information about third-party code is contained in the About section in the app menu.

Page top

Trademark notices

Registered trademarks and service marks are the property of their respective owners.

ABBYY Lingvo is a trademark of ABBYY Software, Ltd.

Amazon is a trademark of Amazon.com, Inc. or its affiliates in the United States and/or other countries.

Android, Chrome, Firebase, Google, Google AdWords, Google Analytics, Google Chrome, Google Drive, Google Maps, and Google Play are trademarks of Google, Inc.

Apple, App Store, iMac, iPad, iPhone, iPod, iPod touch, Keychain, Mac, MacBook, macOS, OS X, QuickTime, Safari, Touch ID, and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries.

ASUS Trademark and ZenFone are either US registered trademarks or trademarks of Asustek Computer Inc. in the United States and/or other countries.

Bing, Internet Explorer, Microsoft, Outlook, Windows, Windows Azure, Windows Media, and Skype are registered trademarks of Microsoft Corporation in the United States and other countries.

BitTorrent is a trademark of BitTorrent, Inc.

Dropbox is a trademark of Dropbox, Inc.

Flipshare and IOS are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

Lenovo is a trademark of Lenovo in the United States, other countries, or both.

LinkedIn is a registered trademark or trademark of LinkedIn Corporation and its affiliates in the United States and/or other countries.

HTC is a trademark of HTC Corporation.

HUAWEI is a trademark of Huawei Technologies Co., Ltd registered in China and other countries.

SAMSUNG is a trademark of SAMSUNG in the United States or other countries.

UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.

Page top