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General articles: Errors

Activation errors

Installation errors

"The license does not apply to this application" error

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2018 Dec 19 ID: 12405

When activating a Kaspersky Lab product, you may encounter the error "Activation code is not suitable for this application". The error occurs when you are trying to activate an outdated version of the product with a new activation code.

To continue using the product, do the following:

Download the latest version of the product from the Kaspersky Lab website.
Install the application.
Activate the product with your activation code.

If the error persists, submit a request with a detailed description of the issue to Kaspersky Lab technical support:

Via My Kaspersky for Kaspersky Internet Security, Kaspersky Anti-Virus, and Kaspersky Total Security. See the Online Help for instructions.
Via the Kaspersky Small Office Security Management Console for Kaspersky Small Office Security. See the Online Help for instructions.

Attach a screenshot of the main window of your Kaspersky Lab application to your request. For instructions, see this article.

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Useful references

How to install Kaspersky Internet Security 2017
How to activate Kaspersky Internet Security 2017
How to install Kaspersky Total Security 2017
How to activate Kaspersky Total Security 2017
How to install Kaspersky Anti-Virus 2017
How to activate Kaspersky Anti-Virus 2017

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