To fix this problem, do the following:

1. Run the removal tool to remove Kaspersky Lab applications from your computer.
2. Restart your computer and run the installation of the application once again.

If the issue persists, submit a request with a detailed description of the issue to technical support: 

• Through My Kaspersky, if you are using Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Security Cloud. For instructions, see Online Help.
• Through Kaspersky Small Office Security Management Console, if you are using Kaspersky Small Office Security. For instructions, see Online Help.