Windows Update error when installing the .Net Framework

Cause

Windows updates have not been installed that are necessary for installing the .Net Framework. 

Solution

Restart the Windows Update service:

1. Open Control Panel and go to Administrative Tools → Services.
2. Right click on Windows Update and select Stop from the shortcut menu.
3. Repeat step 2 for the Security Center service and the Background Intelligent Transfer Service (BITS).
4. Start File Explorer and find the folder C:\Windows\SoftwareDistribution and move it to SoftwareDistribution_OLD.
5. Start the stopped services: right-click on the services and select Start from the shortcut menu.
6. Start Windows Update and install the lastest Windows updates. If Windows Update does not work correctly, contact Microsoft technical support.

If this solution didn’t help, manually download and install the latest version of the .Net Framework that suits your operating system. 

What to do if the error persists

If the issue persists, send the request with a detailed description of the issue to technical support: 

• Through My Kaspersky, if you are using Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Security Cloud. For instructions, see Online Help.
• Through Kaspersky Small Office Security Management Console, if you are using Kaspersky Small Office Security. For instructions, see Online Help.