When you install a Kaspersky Lab product on computers with an embedded Intel video adapter, the operating system may return an error (Blue Screen of Death, BSOD) with the following message displayed on the screen: "UNEXPECTED_KERNEL_MODE_TRAP. Technical Information: ***STOP: 0x0000007F (0x00000008, 0x00000000, 0x00000000, 0x00000000)”.

On 64-bit operating systems, the error message will have longer numeric values "Technical Information: *** STOP: 0x0000007F (0x0000000000000008,...)".

The error may be caused by a damaged Intel video adapter driver.

Upgrade the driver of the embedded Intel video adapter:

1. Download the driver from the official Intel website. 
2. Run the downloaded installer.
3. Follow the instructions in the Setup Wizard.

If the issue persists, submit a request with a detailed description of the issue to Kasperky Lab technical support: 

• Via My Kaspersky for Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, and Kaspersky Security Cloud. See the Online Help page for instructions.
• Via the Kaspersky Small Office Security Management Console for Kaspersky Small Office Security. See the Online Help page for instructions.

Please attach a complete dump file of the operating system crash to your request. See these articles for instructions for Windows 7, 8, 8.1 or 10.