Application "crashes", "freezes" or "lags"; the "Previous application launch failed" error message appears

Latest update: September 08, 2023 ID: 14826
Show applications and versions that this article concerns
  • Kaspersky Standard, Plus, Premium
  • Kaspersky Internet Security
  • Kaspersky Anti-Virus
  • Kaspersky Total Security
  • Kaspersky Small Office Security


Your Kaspersky application stops working unexpectedly, stops responding or "freezes"; when restarting the device, an error message appears stating that "Previous application launch failed".


Try to install the application once again. To do so:

  1. Download the application installer.
    You can no longer download Kaspersky Security Cloud. Switch to our new Kaspersky Premium solution.
  2. Uninstall the current version of the application. See this article for instructions. In the Saving objects window, select the License information or Subscription details checkbox.
  • Restart your PC.
  • Run the installation file and follow the instructions from these articles:

What to do if the issue persists

If the issue persists, contact Kaspersky Customer Service.

Attach to your request a Get System Info report and dump files from the following folder:

C:\ProgramData\Kaspersky Lab\AVP<application version>\Traces

The ProgramData folder in Windows is hidden by default. Enable access to hidden files and folders.

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