How to get trace files of the Kaspersky Endpoint Security 10 for Windows plug-in for Microsoft Outlook

This article concerns Kaspersky Endpoint Security 10 for Windows Maintenance Release 1 (version 10.2.1.23).

What is a trace file (log file) of the Kaspersky plug-in for Microsoft Outlook

A trace file (log file) of the application plug-in for Microsoft Outlook is required to analyze issues related to work of the Kaspersky Endpoint Security 10 for Windows plug-in.

How to get a trace file (log file)

1. Enable creating trace files in the  application GUI .
2. Run / Reboot the mail client and reproduce an issue.
3. Disable tracing in Kaspersky Endpoint Security 10 for Windows.

Location of trace files

The trace file is stored in the %ProgramData%\Kaspersky Lab folder:

• Microsoft Windows XP / Windows Server 2003 - C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\;
• Microsoft Windows 8 / Windows 7 / Windows Vista / Windows Server 2008 R2 - C:\ProgramData\Kaspersky Lab\.

Format of trace files

The %ProgramData% folder contains files of the following format: <Application version>_<pid Outlook>.[mcou.OUTLOOK.EXE.log].

What to do with the created trace file for Microsoft Outlook

Kaspersky Lab specialists usually request additional data, such as trace files. Therefore, attach the file to a request to Kaspersky Lab Technical Support .

Useful references

How to get trace files in Kaspersky Endpoint Security 10 for Windows
Diagnostic and troubleshooting tools for Kaspersky Endpoint Security 10 for Windows