Known issues

While using the app, take into account your device's specifics and follow the guidelines in the documentation for your device.

Kaspersky Password Manager has the following known issues:

• The vault status icon might not be displayed in the notification bar on certain devices even though the corresponding setting is turned on.
• On HTC devices, you can only enter the password into the password field in English using the standard keyboard. You can't change the language. To use the app on HTC devices, use a password that contains only symbols found in the English keyboard layout.
• Setting up the app for the first time on a new device may take considerable time if the existing cloud storage is too big.
• Changing the main password may take considerable time if the existing cloud storage is too big.
• After the subscription expires, the app prompts the user to download images from the cloud storage to Kaspersky Password Manager. This may take considerable time if the user has selected a large number of images not previously downloaded.
• Considerable time may be required to simultaneously add a large number of images to the cloud storage. If Kaspersky Password Manager stops responding, the sync will continue the next time the app is started.
• Issues with autofilling logins and passwords in browsers:
  • If the app prompts to turn on accessibility features while the setting is already enabled, try to turn it off and then turn it on again. If the problem persists, restart the device or contact Customer Service.
  • On certain devices, logins and passwords may not be autofilled or may not be autofilled correctly in browsers. This may be due to specifics of the firmware. To resolve the issue:
    • On HUAWEI/HONOR devices, you can add Kaspersky Password Manager to the list of apps that are never stopped by the system when the device is blocked.
    • On Xiaomi devices, you can add Kaspersky Password Manager to the list of apps that are allowed to run in the background.
• Kaspersky Safe Kids content filtering is not applied to websites that you open from Kaspersky Password Manager.
• On Android Q devices, the app clears the clipboard regardless of where its contents came from.
• On HUAWEI/HONOR devices, you must disable lock screen cleanup for Kaspersky Password Manager in order for the app to work properly. To do so, go to Settings > Battery > Close apps after screen lock (App launch) and turn the Kaspersky Password Manager switch to OFF.
• If the Internet connection is lost while purchasing, the synchronization between the local Google Play database and cloud Google Play database fails. To resolve the issue, do the following:
  • Clear data for the Google Play Store app or reinstall Kaspersky Password Manager.
  • Restore your purchase.
• On some Huawei devices running Android 8, the app may stop working unexpectedly or the autofill enabling button may not work. To resolve these issues, update your OS version to Android 9 or later.
• In some cases the autofill feature may work incorrectly after you update the app.

  Resolve the issue

  1. Open the device settings
  2. Find the Autofill service section.

     Use search to find this section quickly.

  3. Reset the autofill settings if there are any. To reset the settings, in the list of services, select None.
  4. Select the "Passwords" app to provide the autofill service.

  Resolve the issue on devices using HUAWEI Mobile Services with Android 10 and later

  1. Open the device settings
  2. Find the Autofill service section.

     Use search to find this section quickly.

  3. Reset the autofill settings if there are any. To reset the settings, in the list of services, select None.
  4. Select the "Passwords" app to provide the autofill service.
  5. Uninstall Kaspersky Password Manager.
  6. Restart your device.
  7. Install Kaspersky Password Manager.
  8. Start Kaspersky Password Manager and follow the instructions in the app's interface to turn on autofill.

  If the issue reoccurs after an update, restart Kaspersky Password Manager.