Error 1723 when installing a Kaspersky application

This article concerns:

• Kaspersky Basic, Standard, Plus, Premium
• Kaspersky Security Cloud
• Kaspersky Internet Security
• Kaspersky Anti-Virus
• Kaspersky Total Security
• Kaspersky Small Office Security

When installing a Kaspersky application, you may encounter an error with the message "Error 1723. There is a problem with this installer package.”

Solution 1 (for Windows 11, 10)

1. Upgrade the operating system to the latest version. For details, see the Microsoft website.
2. Download the latest version of the application from the Kaspersky website and start the installation again.

Solution 2 (for Windows 11, 10, 8.1, 8, 7)

1. Create a new Windows account with administrator rights. See the instructions on the Microsoft support website:
   • For Windows 11, 10
   • For Windows 8.1, 8 (Create a local account section)
   • For Windows 7 (Create a local account section)
2. Restart your computer.
3. Log into system under the newly created administrator account.
4. Download the latest version of the application from the Kaspersky website and start the installation again.

What to do if the issue persists

If the issue persists, submit a request to Kaspersky Customer Service by choosing the topic of your request.