Errors in mail apps if secure connection is enabled in Kaspersky VPN Secure Connection

Issue

In some mail applications, e.g. in Microsoft Outlook, you may experience some errors if you have a secure connection enabled in Kaspersky VPN Secure Connection.

Cause

Configuration specifics of mail servers.

Solution

1. Try connecting to another country if you have the unlimited version of Kaspersky VPN Secure Connection.
   Change your virtual location using the instructions for your operating system:
   • Windows
   • Mac
   • Android
   • iOS

For example, to connect to another country in Kaspersky VPN Secure Connection for Android, tap the Fastest server button in the main app window and select a country from the list.

2. If changing a country doesn’t solve your issue or you have the free version of the application, disable a secure connection while using the mail app.

What to do if the issue persists

If the issue persists, contact Kaspersky Customer Service.