Kaspersky VPN Secure Connectiоn for Windows
 
 

Errors in mail apps if secure connection is enabled in Kaspersky VPN Secure Connection

Latest update: December 14, 2023 ID: 13953
 
 
 
 

Issue

In some mail applications, e.g. in Microsoft Outlook, you may experience some errors if you have a secure connection enabled in Kaspersky VPN Secure Connection.

Cause

Configuration specifics of mail servers.

Solution

  1. Try connecting to another country if you have the unlimited version of Kaspersky VPN Secure Connection.
    Change your virtual location using the instructions for your operating system:

For example, to connect to another country in Kaspersky VPN Secure Connection for Android, tap the Fastest server button in the main app window and select a country from the list.

Selecting the country for connection in Kaspersky VPN Secure Connection for Android.

  1. If changing a country doesn’t solve your issue or you have the free version of the application, disable a secure connection while using the mail app.

If you are using the free version of the application, you can switch to the unlimited version using the instructions for your operating system:

What to do if the issue persists

If the issue persists, contact Kaspersky Customer Service.

 
 
 
 
 
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