If the Protected Browser works slowly:

• Restart Protected Browser.
• If restarting the browser did not help, try restarting the Kaspersky application.
• If this did not help, restart the computer.

If the issue persists, send a request to Customer Service in one of the following ways:

• Click Report a problem in Protected Browser. In the report window, select the category and describe your issue in detail. Click Send. 
• Сontact Kaspersky Customer Service by choosing the topic and filling out the form.

   

If Protected Browser starts on the website where it is not necessary, change the Safe Money settings for this website.

1. In the main window of a Kaspersky application, click Safe Money.

• If you’re not sure how to open the application, see this article.

2. Click Add website to Safe Money.

3. Type a website address in the box Website for Safe Money (URL).
4. Select Do not run Protected Browser or Ask user.
5. Click Add.

6. If necessary, enter the password for changing the application settings and click Yes. If you forgot the password, restore it. For instructions, see this article.

The website address will appear in the list.

If you cannot sign in to the website in Protected Browser, try deleting cookie files and sign in once again. 

See the guide on deleting cookie files for your browser: Internet Explorer, Microsoft Edge based on Chromium, Google Chrome, Mozilla Firefox and Yandex Browser.

If the issue persists, send a request to Customer Service in one of the following ways:

• Click Report a problem in Protected Browser. In the report window, select the category and describe your issue in detail. Click Send.  
• Сontact Kaspersky Customer Service by choosing the topic and filling out the form.

If the website does not open or displays incorrectly in Protected Browser:

• Refresh the page.
• If this did not help, try restarting Protected Browser or the Kaspersky application.

If the restart did not help, add the website to exclusions.

1. In the main window of the Kaspersky application, click Safe Money.

• If you’re not sure how to open the application, see this article.

2. Click Add website to Safe Money.

3. Type a website address in the box Website for Safe Money (URL).
4. Select Do not run Protected Browser.
5. Click Add.

The website will not be opened in the protected browser. 

To help us improve the Safe Money component, send a request to Customer Service in one of the following ways:

• Click Report a problem in Protected Browser. In the report window, select the category and describe your issue in detail. Click Send. 
• Сontact Kaspersky Customer Service by choosing the topic and filling out the form.

Protected Browser does not have any known incompatibilities with built-in screenshot capturing tools. If you experience problems with taking screenshots using the Print Screen key, check the settings or the key combination for screen capturing or if any other screenshot-capturing tool is running.  

Please note that it is not possible to take a screenshot if hardware virtualization is enabled. For more information about hardware virtualization, see this article. 

If you cannot send a page opened in Protected Browser to print:

1. Save the page as a file, e.g. in the PDF format. To learn how to save a page to a file in Mozilla Firefox, see this article.
2. Open the saved page with another application and send it to print.

If you experience problems entering text in a page opened in Protected Browser:

• Restart Protected Browser.
• If restarting the browser did not help, try restarting the Kaspersky application.
• If this did not help, restart the computer.

Use the browsers supported by the Safe Money component:

• Chromium-based Microsoft Edge 77.0.235.25 and later*
• Microsoft Internet Explorer 8.0, 9.0, 10.0, 11.0 and later*
  Internet Explorer versions 8.0–11.0 in the style of the new Windows interface is not supported.
• Mozilla Firefox versions 52.x–65.x and later*
• Mozilla Firefox ESR 52.x–60.x and later*
• Google Chrome 48.x–72.x and later*
• Yandex Browser 18.3.1–19.0.3 and later* (with limitations)

To set the default browser which will be opened in the Protected Browser mode:

1. In the lower-left corner of the main window, click  .

• If you’re not sure how to open the application, see this article.

2. Go to the Protection section and select Safe Money.

3. In the To proceed to websites from the Safe Money window drop-down list, select the browser you want to use. 
4. Click Save.

The default browser has now been changed.