Identity Theft Protection

Kaspersky Premium includes Identity Theft Protection provided by Iris® Powered by Generali – a global identity and cyber protection company. Identity Theft Protection is not available in all countries.

Identity Theft Protection is not available in some regions. Premium services described in this section are provided only to the subscription owner. They will not be available to users with whom the owner have shared the subscription.

Identity theft resolution services

Identity theft resolution over the phone is not available in all regions.

Resolution Call Center specialists are available 24/7 to help restore your lost identity and prevent further damage in the event of an incident:

• Lost / stolen wallet assistance. We’ll assist you in notifying the appropriate bank or issuing authority to cancel and replace stolen or missing items, such as your debit/credit card, driver’s license, Social Security card, or passport.
• Reduced Pre-approved Credit Offers. Our opt-out service helps protect your privacy by reducing pre-approved credit card offers, some of which can be sent by fraudsters to steal your personal information.
• Removal from Telemarketing Lists. Our opt-out service helps you reduce the number of credit card direct mail offers and marketing phone calls you receive, some of which could be arranged by scammers to steal your identity.
• Fraud Alert Placement Online. If your identity is at risk, you can place a one-year fraud alert on your credit file, making it more difficult for criminals to open new credit in your name without your knowledge.
• Fully-managed restoration of lost documents and papers. If you or a loved one on your plan becomes a victim of identity theft / fraud, a dedicated Resolution Specialist will perform tasks to help restore your identity (after a police report, limited power of attorney, and identity theft affidavit are completed and submitted). Note: Availability of this feature varies by country depending on local laws.
• Creditor notification, dispute, and follow-up. In those countries where available, we’ll contact your creditors’ fraud departments with separate itemized account statements to dispute each fraudulent occurrence. We will follow-up until each matter has been fully resolved, keeping you notified throughout the process with regular status reports.
• Inform police, legal authorities. We’ll assist you in reporting the fraudulent activity to the local authorities and we will forward a report of the fraudulent activity to creditors.
• Medical identity theft assistance. In those countries where available, we will, in the event you become the victim of medical identity theft, provide help with fraudulent medical claims placed in your name and medical care that was received fraudulently by another individual in your name. We will help you to ensure that health care, insurance claims and medical records are corrected and we will involve our in-house medical staff if necessary.
• Travel arrangements and journey continuation. If you experience identity theft while traveling more than 100 miles away from home, we’ll assist in making emergency travel arrangements, including airline, hotel, and car rental reservations.
• Emergency cash advance. If you experience Identity Theft more than 100 miles from your primary place of residence, we’ll provide you an emergency cash advance of up to $500. All costs associated with this service will be your responsibility. These services must be secured by a valid credit card. Any advance made to you, not otherwise secured by a valid credit card and paid to GGA by the credit card company within 30 days of such advance, must be reimbursed by you to us within 45 days from the date such advance is made. Thereafter any amount due will accrue interest at a rate of 1.5% per month. Notwithstanding anything to the contrary herein, GGA shall be under no obligation to advance funds not otherwise secured by a valid credit card.

Availability of the above mentioned services varies by country. You can use them with paid subscription only.

Identity Theft Insurance

With Identity theft insurance you can protect yourself against financial damages associated with resolution and restoration of stolen identity. Gain that valuable peace of mind that comes from having a US$1 million identity theft insurance policy for recovery expense reimbursement.

Identity Theft Insurance is provided under a master policy of insurance underwritten by Generali U.S. Branch that has been issued to Generali Global Assistance, Inc.  This summary is intended for informational purposes only and does not include all terms, conditions and exclusions of the policy. Coverage may not be available in all jurisdictions. Members must refer to the actual policy for terms, conditions, and exclusions of coverage. Members must also review their summary description of benefits.  Generali US Branch (New York, NY; NAIC # 11231) operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

Availability of the above mentioned services varies by country. You can use them with paid subscription only.

Scam Prevention and Assistance

Scammers use all kinds of tactics to steal your money. They may send you fake bills or ask you to pay fake online orders. If you are ever in doubt if a particular offer is legitimate, you can call us and we will verify it for you.

Scam Prevention and Assistance includes:

• ScamAssist®. If you receive a message or offer that’s either alarming or seems too good to be true, our ScamAssist® specialists will analyze the message and warn you if it’s likely to be a scam, helping to reduce the chances of a cybercriminal stealing your money or sensitive data.

The service provider is not responsible or liable for the availability, safety, accuracy or effectiveness of the techniques, products, tools or resources used by the service provider in its Scam Prevention & Assistance service and your access and use of Scam Prevention & Assistance is entirely at your own risk.