This article concerns Kaspersky Endpoint Security 10 for Windows:
In most cases, when establishing a connection using remote control applications, you will not be able to access the graphic user interface (GUI) of Kaspersky Endpoint Secuirty 10 for Windows. The GUI does not react to mouse pointer events.
The components Self-Defense and Protection against external management block remote access to the application's settings.
To remotely access the application's GUI without disabling Self-Defense and Protection against external management, add your remote control solution's executable files into the Trusted zone. See below for types of configurations for Radmin 3, DameWare and GoToAssist Remote. If the issue persists, contact the application developer for an up-to-date list of files that need to be added to the Trusted Zone.
Add the files of Radmin 3 to the Trusted zone.
If you are using a 32-bit operating system:
If you are using a 64-bit operating system:
In the dialog box titled Exclusions for application, select the check boxes Do not monitor application activity and Allow interaction with application interface for each executable file added.
Add the following files of DameWare to the Trusted zone:
Add the following files of GoToAssist Remote Support to the Trusted zone:
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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