The tool for removing an application in case it cannot be removed using standard tools.
This article concerns:
This tool is intended for clearing the information about the installation of Network Agent. Use it in the following cases:
We do not recommend using the tool if it is possible to remove Network Agent without any errors using standard Windows tools or Kaspersky Security Center.
Do not use this tool without a request from a Technical Support specialist.
"<path to the cleaner.exe file>\cleaner.exe" /uc {B9518725-0B76-4793-A409-C6794442FB50}
"<path to the cleaner.exe file>\cleaner.exe" /pc {GUID value}
The GUID value depends on the Network Agent interface language. Find the value in the list of GUID values below.
Information about installation of Network Agent will be removed.
The command cleaner.exe /pc {GUID value} must only be run after the command cleaner.exe /uc {B9518725-0B76-4793-A409-C6794442FB50}.
The tool’s trace files are created in the system folder %windir%/Temp and have a name in the format ak_cleaner-YYYY-MM-DD-HH-MM-SS.log and $klcleaner-YYYY-MM-DD-HH-MM-SS.log.
For the interface in English:
cleaner.exe /uc {B9518725-0B76-4793-A409-C6794442FB50} cleaner.exe /pc {BCF4CF24-88AB-45E1-A6E6-40C8278A70C5}
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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