Tool for removing information about installation of Kaspersky Security Center Network Agent

Back to "Tools and Utilities"

Download the tool

This article concerns: 

• Kaspersky Security Center 13
• Kaspersky Security Center 12
• Kaspersky Security Center 11
• Kaspersky Security Center 10 Service Pack 3 (version 10.5.1781.0)
• Kaspersky Security Center 10 Service Pack 2 Maintenance Release 1 (version 10.4.343.0)

Do not use this tool without instructions from a technical support engineer.

The tool is intended for deleting the information that applications were installed in the system. Use the tool according to the instructions of technical support in the following cases:

• If an error occurs when trying to remove Network Agent or Administration Server using standard Windows tools or Kaspersky Security Center 10. In this case, the application is only partially removed and file traces remain in the system. 
• When installing Network Agent or Administration server, if the previous version was not removed using standard tools. 

We do not recommend using the tool if it is possible to remove the application without any errors using standard Windows tools or Kaspersky Security Center 10.

How to use the tool

The command cleaner.exe /pc {GUID value} must only be run after the command cleaner.exe /uc {GUID value}.

1. Download the cleaner.zip archive and extract the files from it.
2. Open the command line with administrator’s rights.
3. If you want to delete the information about the installation of the Administration Server, run the following commands: 

“<path to cleaner.exe>\cleaner.exe” /uc {83A28D53-EEDD-49E3-AE83-C806EB513388} “
“<path to cleaner.exe>\cleaner.exe" /pc {54B5AE91-463A-4142-8892-307BCF28343F}

4. If you want to delete the information about the installation of the Network Agent, run the following commands:

“<path to cleaner.exe>\cleaner.exe” /uc {B9518725-0B76-4793-A409-C6794442FB50} “
“<path to cleaner.exe>\cleaner.exe” /pc {GUID value}

where the GUID value depends on the Network Agent interface language. For the list of GUID values, see below.

The information about installation will be deleted.

 

List of GUID values

Troubleshooting

The tool’s trace files are created in the system folder %windir%/Temp and have a name in the format ak_cleaner-YYYY-MM-DD-HH-MM-SS.log and $klcleaner-YYYY-MM-DD-HH-MM-SS.log. 

Example of using the tool: 

For the interface in Russian:

C:\Users\Administrator\Downloads\cleaner.exe /uc {B9518725-0B76-4793-A409-C6794442FB50}
C:\Users\Administrator\Downloads\cleaner.exe /pc {ED1C2D7E-5C7A-48D8-A697-57D1C080ABA7}

Back to "Tools and Utilities"