Tool for removing information about installation of Kaspersky Security Center Network Agent

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Download the tool

This article concerns:

• Kaspersky Security Center 13 (version 13.0.0.11247)
• Kaspersky Security Center 12 (version 12.0.0.7734)
• Kaspersky Security Center 11 (version 11.0.0.1131)
• Kaspersky Security Center 10 Service Pack 3 (version 10.5.1781.0)
• Kaspersky Security Center 10 Service Pack 2 Maintenance Release 1 (version 10.4.343.0)

This tool is intended for clearing the information about the installation of Network Agent. Use it in the following cases:

• If an error occurs when trying to remove Network Agent using standard Windows tools or Kaspersky Security Center. In this case, Network agent is only partially removed and file traces are left in the system. 
• When installing Network Agent, if the previous version was not removed using standard tools. 

We do not recommend using the tool if it is possible to remove Network Agent without any errors using standard Windows tools or Kaspersky Security Center.

Do not use this tool without a request from a Technical Support specialist.

How to use the tool

The command cleaner.exe /pc {GUID value} must only be executed after the command cleaner.exe /uc {B9518725-0B76-4793-A409-C6794442FB50}.

1. Download and unpack cleaner.zip.
2. Open the command line with administrator’s rights.
3. Run the command:

"<path to cleaner.exe>\cleaner.exe" /uc {B9518725-0B76-4793-A409-C6794442FB50}

4. Run the command with the necessary GUID value. The GUID depends on the Network Agent interface language. For the list of GUID values, see below.

"<path to cleaner.exe>\cleaner.exe" /pc {GUID value}

Information about installation of Network Agent will be removed.

 

List of GUID values

Troubleshooting

The tool’s trace files are created in the system folder %windir%/Temp and have a name in the format ak_cleaner-YYYY-MM-DD-HH-MM-SS.log and $klcleaner-YYYY-MM-DD-HH-MM-SS.log. 

Example of using the tool: 

For the interface in English:

C:\Users\Administrator\Downloads\cleaner.exe /uc {B9518725-0B76-4793-A409-C6794442FB50}
C:\Users\Administrator\Downloads\cleaner.exe /pc {BCF4CF24-88AB-45E1-A6E6-40C8278A70C5}

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