To determine the cause of any issues that occur during a Kaspersky Total Security 2018 databases update, Kaspersky Lab Technical Support may ask for a detailed update report. Information on the progress of update tasks is recorded in the application report.
To get a detailed update report, do the following:
Run the database update task in Kaspersky Total Security 2018. Wait until it completes successfully or returns an error.
Archive the update report file (for example, using WinZip).
Send a request to Kaspersky Lab Technical Support via the My Kaspersky portal. Please describe the problem in detail and attach your archived report.
For instructions on using My Kaspersky, visit the Online Help page.
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