Error deleting Kaspersky Safe Kids for Windows

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Switch to the premium version of Kaspersky Safe Kids

Issue

When trying to uninstall Kaspersky Safe Kids for Windows, an error message appears instead of My Kaspersky Account password window: "Sorry, some technical issue prevents us from uninstalling Kaspersky Safe Kids. Please check our Knowledge Base for a possible solution or workaround."

Solution

If there is another anti-malware application installed on the computer, turn its self-defense off. For example, to turn off self-defense in AVG Internet Security:

1. In the main window, click Menu → Settings.

2. Go to the Troubleshooting section and uncheck the Enable Self-Defense field.
3. Click OK.

4. Click OK.

The self-defense function of AVG Internet Security will be disabled. Try uninstalling Kaspersky Safe Kids for Windows once more. See this article for instructions.

What to do if the error persists

Try removing Kaspersky Safe Kids for Windows using the kavremover tool.

If the issue persists, submit a request to Kaspersky technical support by choosing the topic and filling out the form.

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