The tool for removing an application in case it cannot be removed using standard tools.
This article concerns:
The utility deletes the data created upon installing the program. We recommend to use it in the following cases:
We do not recommend that you use the utility if the Administration Server can be removed correctly with regular Windows tools.
Do not use this utility without a request from a Technical Support specialist.
cleaner.exe /uc {83A28D53-EEDD-49E3-AE83-C806EB513388} cleaner.exe /pc {54B5AE91-463A-4142-8892-307BCF28343F}
The data created upon installing the Administration Server will be deleted.
The command cleaner.exe /pc {54B5AE91-463A-4142-8892-307BCF28343F} can only be run after the command cleaner.exe /uc {83A28D53-EEDD-49E3-AE83-C806EB513388}.
The utility trace files are created in the system folder %windir%/Temp and have the name format ak_cleaner-YYYY-MM-DD-HH-MM-SS.log and $klcleaner-YYYY-MM-DD-HH-MM-SS.log.
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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