If a banner appears on the screen demanding a ransom or requesting that you send a text message to a specified phone number, then your computer is infected with ransomware. Ransomware blocks access to your files and does not allow to perform any actions on your computer. Then, they demand ransom to restore computer functionality.
To get rid of ransomware, use the Windows Unlocker tool. The tool should be started on a computer booted under Kaspersky Rescue Disk 2018. It is compatible with the graphic and text interface of Kaspersky Rescue Disk 2018.
To eliminate the risk being infected by ransomware in future, download and install Kaspersky Internet Security which features protection against screen-lockers.
The Windows Unlocker tool disinfects the following:
To learn how to boot under Kaspersky Rescue Disk 2018, see the guide in this article.
To learn how to run Windows Unlocker, see the guide in this article.
After Windows Unlocker completes its work, run a full scan in Kaspersky Rescue Disk 2018.
To learn how to run a scan in Kaspersky Rescue Disk 2018, see the guide in this article.
Some malware deletes Windows system files. If the files were deleted, your computer cannot function correctly even if malware has been disinfected.
How to restore the corrupted system files:
To view the log of Windows Unlocker actions, click Report in the Kaspersky Rescue Disk window.
When the work of Windows Unlocker is complete, restart the computer. Go to BIOS settings and select your hard drive on the Boot tab.
You can ask your questions on Windows Unlocker and Kaspersky Rescue Disk 2018 at Community.
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