In case of update issues in Kaspersky Endpoint Security 10 for Windows, you may need an update task trace file for troubleshooting.
To get an update task trace file:
Trace files in text format are saved in the %ProgramData% folder under a unique name of the following format: [Application_version]_[Creation_date]_[Creation_time_GMT]_PID.HST:
To delete the trace file, exit Kaspersky Endpoint Security 10 for Windows, delete the file from the %ProgramData% folder and then run the application again.
How to get trace files in Kaspersky Endpoint Security 10 for Windows Diagnostic and troubleshooting tools for Kaspersky Endpoint Security 10 for Windows
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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