Monitoring the state of a cellular connection
If the device does not have a modem, the cellular connection is unavailable and modem settings are hidden.
This functionality is available to the administrator only.
To use the modem as the main communication channel, enable the use of a cellular connection.
You can track the state of the Kaspersky IoT Secure Gateway 1000 cellular connection under Network → WAN. The Modem settings section displays the following information about the cellular connection status:
- Modem status – displays the state of the Kaspersky IoT Secure Gateway 1000 cellular connection. The following values are available for this setting:
- Connected: the modem is connected to the device and a connection between the modem and the carrier is established.
- Not available: the modem is connected to the device, but there is no connection between the modem and the carrier.
- Signal quality – the quality of the cellular connection. The number of lines shows the signal level of the cellular network that the device running Kaspersky IoT Secure Gateway 1000 is connected to. As the signal quality decreases, the number of bars is reduced.
In the Modem DNS server addresses section, the information about the IP addresses of the primary and secondary DNS servers of the modem is displayed. The Profiles table displays information about the available modem profiles.
If there is no cellular connection, you must verify that the following conditions are met:
- The SIM card used in the modem is valid and has an active plan that supports an Internet connection through the modem.
- The selected modem profile matches the SIM card being used.
- The modem is available for use (a Connected status is displayed).
If the modem is not available for use (a Not available status is displayed), reboot Kaspersky IoT Secure Gateway 1000 and check modem availability once again. Devices that access the Internet through Kaspersky IoT Secure Gateway 1000 must obtain the internal network settings through the DHCP server of Kaspersky IoT Secure Gateway 1000. The relevant addresses of DNS servers from cellular network providers will be received together with these settings.
