"Incorrect certification center" error
Latest update: October 17, 2022 ID: 11015
When activating your Kaspersky application, you may receive the error "Incorrect certification center". To eliminate the issue, do the following:
Check if you have the Internet connection
Check if you have the Internet access using the Internet Explorer browser (for example, try to open www.kaspersky.com). If you have no access to the Internet, contact your Internet service provider for additional information.
Configure the Firewall settings
If a firewall is installed on your computer, make sure that an allowing rule is created for the avp.exe process in firewall settings, or disable the firewall.
Firewall provides secure work in the LAN and on the Internet. It monitors data transferred via the Internet or local networks. According to the settings, Firewall blocks or allows data transfer.
Check the system date on your computer
Check if the system date is set correctly on your computer. Check if the system date is set correctly on your computer. If the system date is incorrect, set it correctly and try to activate the application once again.
Try to install the application once again in an hour
If the recommendations described above did not help to resolve the problem, try to activate the application a few more times later (in about an hour). The activation server may be down due to maintenance works.
Contact Kaspersky Technical Support
If the issue persists, submit a request to Kaspersky technical support by choosing the topic of your request.