Problems caused by a missing license in Kaspersky Endpoint Security for Windows

Issue

Errors may occur during the activation of Kaspersky Endpoint Security for Windows.

A missing license may cause one of the following errors or problems:

• An application is not activated.
• Real-time protection has the "Paused” status.
• All components have the "Not supported by license” status.
• The database update task fails with the message "License is missing" or "Component not supported by license".
• The installed current license disappears after a short time.

Cause

The license may be missing for a variety of reasons. For example:

• The license has not been distributed to devices after the installation.
• The license is installed but has expired, and the new license has not been distributed to the managed device.
• The Administration Server has revoked the current license from the protected device because the number of managed devices protected by the license has been exceeded.
• The device user or anti-virus administrator removed the key.
• The application installation was corrupted and the "License is missing” message is displayed incorrectly.

Solution

1. Set password protection for the local administration of Kaspersky Endpoint Security for Windows to prevent unauthorized removal of the license key.
2. Remove the causes of the license revocation by the Administration Server.
3. Activate the application using the instructions.
4. Restore the corrupted application installation if necessary.

If the problem recurs regularly, assess the available number of purchased licenses for endpoint protection and purchase additional licenses from partners.

 

What to do if the issue persists

Useful references

How to troubleshoot activation problems in Kaspersky Endpoint Security for Windows
Solving Kaspersky Endpoint Security for Windows installation, updating and removal issues
How to purchase a commercial license
Viewing license information
Automatic distribution of a license key