Diagnostic and troubleshooting tools for Kaspersky Endpoint Security 10 for Windows
This article concerns Kaspersky Endpoint Security 10 for Windows:
- Service Pack 2 Maintenance Release 4 (version 10.3.3.304)
- Service Pack 2 Maintenance Release 3 (version 10.3.3.275)
- Service Pack 2 Maintenance Release 2 (version 10.3.0.6294)
- Service Pack 2 Maintenance Release 1 (version 10.3.0.6294)
- Service Pack 2 (version 10.3.0.6294)
- Service Pack 1 Maintenance Release 4 (version 10.2.6.3733)
Support engineers may request additional technical data for troubleshooting, such as trace, dump and log files.
Information to submit to technical support if Kaspersky Endpoint Security 10 malfunctions
| Issue | Diagnostic tool | ID |
|---|---|---|
Installation and removal errors | Automatically generated installation and removal log files | |
Autopatch installation errors | Integrated tool | |
Operating system or application malfunction, or a driver conflict | GetSystemInfo tool | |
Application error | Integrated tool | |
Application crash | Integrated tool | |
Application error when the GUI is unavailable | Through the registry editor | |
Update task error | Integrated tool | |
Plugin error | Through the registry editor | |
Malfunction of the connector for network agent 10 | Integrated tool | |
| Malfunction of the mail plugin for Microsoft Outlook | Integrated tool | |
| Getting an operation log for Microsoft Outlook ® Microsoft Corporation | Through Microsoft Outlook ® tools | |
| Remote troubleshooting of managed computers | Using the klactgui tool of Kaspersky Security Center 10 |
Collecting trace files for Kaspersky Endpoint Security 10
| Description | Article ID |
|---|---|
Collecting trace files through GUI | |
Collecting trace files using registry keys | |
| Remote troubleshooting of managed computers |
Getting a full memory dump
| Issue | Diagnostic tool | Article ID |
|---|---|---|
Getting a full memory dump when Microsoft Windows XP crashes | Standard operating system tools | 6200 |
Getting a full memory dump when Microsoft Windows Vista crashes | Standard operating system tools | 2056 |
Getting a full memory dump when Microsoft Windows 7 crashes | Standard operating system tools | 7989 |
Getting a full memory dump when Microsoft Windows 8 crashes | Standard operating system tools | |
Getting a full memory dump when Microsoft Windows 10 crashes | Standard operating system tools | |
Getting a memory dump using the Dr.Watson tool | Standard operating system tools | 489 |
Collecting process dump files.
Useful articles on Microsoft Windows tools
| Description | Article ID |
|---|---|
How to view the list of open ports in Microsoft Windows | |
How to boot a computer running Microsoft Windows in Safe Mode | |
How to take a screenshot using Microsoft Windows tools | |
How to show hidden folders in Microsoft Windows | |
How to find the PID (process identifier) ОС Microsoft Windows | |
How to get a report using Problem Steps Recorder in Microsoft Windows 8 | |
How to export or import registry keys in Microsoft Windows |
