Kaspersky Endpoint Security 11 for Mac
 
 

Basic troubleshooting steps in Kaspersky Endpoint Security for Mac

Latest update: December 07, 2023 ID: 15888
 
 
 
 
Show applications and versions that this article concerns
  • Kaspersky Endpoint Security 12 for Mac (version 12.0.0.325)
  • Kaspersky Endpoint Security 11.3.0 for Mac (version 11.3.0.320)
  • Kaspersky Endpoint Security 11.2.1 for Mac (version 11.2.1.145)
  • Kaspersky Endpoint Security 11.2.0 for Mac (version 11.2.0.185)
 
 
 
 

If you experience any issues while using Kaspersky Endpoint Security for Mac, you can perform diagnostics and try to solve the problem yourself before contacting Kaspersky Technical Support. For detailed steps of troubleshooting, see the flowchart and recommendations below:

Flowchart for troubleshooting Kaspersky Endpoint Security for Mac.

 
 
 
 

Step 1. Stop Kaspersky Endpoint Security for Mac

 
 
 
 

Step 2. Start Kaspersky Endpoint Security for Mac

 
 
 
 

Step 3. Troubleshoot performance issues

 
 
 
 

Step 4. Troubleshoot network issues

 
 
 
 

Step 5. Troubleshoot the issues related to Kaspersky Security Center

 
 
 
 

Step 6. Complete the troubleshooting

 
 
 
 
 
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