“Key is blocked” error
Latest update: January 31, 2023 ID: 12009
The article concerns:
- Kaspersky Internet Security
- Kaspersky Anti-Virus
- Kaspersky Total Security
- Kaspersky Small Office Security
- Kaspersky Password Manager
This means that the code has been blocked by Kaspersky engineers to prevent it being used illegally.
You must activate the application with a new activation code.
This error may also occur if you have bought the activation code for the application on a POSA (Point of Sale Activated) card and activated it immediately after the purchase. In this case, please wait, the code will be ready for use within an hour.
To get a new activation code, contact Kaspersky customer service by choosing a topic for your request.
Please provide the following information in your request:
- Place and date of purchase
- Activation code or license key
- License owner information
You can buy a new activation code in the online store or through a Kaspersky retail partner.
What to do if the error occurred while using a trial version
If the "Key is blocked" error occurred while using a trial version of a Kaspersky application, contact Kaspersky customer service by choosing a topic for your request.