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How to collect traces in Kaspersky Password Manager for Windows

Latest update: April 27, 2022 ID: 14524
 
 

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Kaspersky technical support engineers might request reports on the activity of the application’s components. These are called trace files.

To collect traces in Kaspersky Password Manager for Windows:

  1. Open Kaspersky Password Manager and enter the main password.
  2. Click Additional → Settings.

The settings button in the left side menu of Kaspersky Password Manager

  1. Go to the Advanced section and select the Log application events checkbox.

Enabling Kaspersky Password Manager event logging

  1. Reproduce the error.
  2. Disable tracing. To do so, clear the Log application events checkbox.
  3. Enable the Show hidden folders function. See this article for instructions.
  4. Go to the C:\ProgramData\Kaspersky Lab\Kaspersky Password Manager\Logs folder.
    Trace files are saved to this folder by default.

Location of Kaspersky Password Manager trace files on the PC

Trace files have been created.

 
 
 
 
 
 
 

Useful references

Statement regarding data processing when contacting technical support ("Technical Support Statement")

 
 
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