How to get a Kaspersky Security Center Network Agent connector trace file

Latest update: January 19, 2024 ID: 9347
 
 
 
 
Show applications and versions that this article concerns
  • Kaspersky Security Center 14.2 (version 14.2.0.26967)
  • Kaspersky Security Center 14 (version 14.0.0.10902)
  • Kaspersky Security Center 13.2 (version 13.2.0.1511)
  • Kaspersky Security Center 13.1 (version 13.1.0.8324)
  • Kaspersky Security Center 13 (version 13.0.0.11247)
 
 
 
 

When creating a request to Kaspersky technical support, you may be asked to collect and attach trace files that may help find the step at which an error occurs. They contain all steps of application command execution written to the file, which allows to detect the step on which an error occurs.

Make sure your user account has administrator permissions.

You can collect trace files in one of the following ways:

 
 
 
 

How to get a Network Agent connector trace file via the Kaspersky Endpoint Security for Windows interface

 
 
 
 
 
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