How to collect trace files for Kaspersky Update Utility 4.0 for Linux/FreeBSD

Latest update: February 12, 2021 ID: 15701
 
 
 
 

Kaspersky technical support engineers might request reports on the activity of the utility’s components. These are called trace files.

We do not recommend that you perform the actions described in this article unless they are required by a Technical Support engineer. If enabled accidentally, trace collection may account for disk space shortage.

To get trace files:

Using the utility interface

  1. Run the uu-gui.sh file.
  2. In the main application window, click Settings.

Opening the settings in Kaspersky Update Utility 4.0

  1. In the General section, select the Enable trace checkbox.
  2. Click OK.

Enabling tracing in Kaspersky Update Utility 4.0

  1. Reproduce the issue.
  2. Disable tracing and close Kaspersky Update Utility for Linux/FreeBSD.

The trace.log trace file will be created in the folder where the utility is located.

Using command line

In the command line, run the UpdateUtility-Console file with the -t parameter. For example:

./UpdateUtility-Console -u -t

The utility will run the update, and the trace.log file will be created in the folder where the utility is located.

 
 
 
 
 
Did you find what you were searching for?
Thank you for your feedback!