When you are installing Kaspersky Fraud Prevention 4.0 for Endpoint the following errors might occur because of malware existing on the computer:
In such cases, Kaspersky Lab engineers recommend that you follow the steps below.
If an installation error occurs, the Kaspersky Fraud Prevention 4.0 for Endpoint Setup Wizard will prompt you to download Kaspersky Virus Removal Tool.
If you agree to install Kaspersky Virus Removal Tool, the utility will be downloaded and launched automatically. If there are any problems during automatic download, you will be given a link for manual download.
To download the utility and scan the computer, do the following:
If the issue persists, but neither Kaspersky Rescue Disk 10 nor Kaspersky Virus Removal Tool 2015 detected any infected objects on the computer, contact Kaspersky Lab Technical Support via the My Kaspersky service. In your request, provide the following data:
For instructions on using My Kaspersky, see the respective FAQ page.
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