What to do if it is impossible to remove malicious software with a Kaspersky application

 

Safety 101: Questions and answers

 
 
 

What to do if it is impossible to remove malicious software with a Kaspersky application

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Latest update: April 27, 2020 ID: 1786
 
 
 
 

If the infection on your computer blocks actions of a Kaspersky application or does not allow installation of a Kaspersky application, try doing the following:

  1. Use one of the following Kaspersky free tools to disinfect your computer:
  2. Boot your computer in Safe Mode to disinfect or delete the infected objects.
  3. Send the infected file to analysis through OpenTip.
If the error persists, submit a request to Kaspersky technical support via My Kaspersky, and include a detailed description of the issue.
For information on how to use My Kaspersky, see the Online Help page.
 
 
 
 
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