Internet connection speed decreased after Kaspersky PURE 3.0 installation
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Kaspersky PURE 3.0


Internet connection speed decreased after Kaspersky PURE 3.0 installation

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2014 Aug 29 ID: 9878

After installation of Kaspersky PURE 3.0 Internet connection speed, measured on a special website, may decrease.

All Internet traffic goes through a Kaspersky PURE 3.0 filter, whose work can be misinterpreted when measuring traffic download/upload speed.

To measure the real Internet connection speed, try to download a file with a size more than 100 MB using either a download manager or a torrent client.

Internet connection speed also depends on the Internet channel load and node location. Therefore, if Internet connection speed is slower than stated, try to test your Internet connection on different websites in different time.

The resolution did not help. What should I do?

If the problem persists after you have performed the actions described above, create a request to Kaspersky Lab Technical Support via My Kaspersky. Describe your problem in all details and attach screenshots showing Internet speed decrease. You can find the information how to use My Kaspersky on the respective FAQ page.

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