Kaspersky Internet Security 2017

Troubleshooting the operating system by using the Microsoft Windows Troubleshooting Wizard

To run the Microsoft Windows Troubleshooting Wizard:

1. Open the main application window.
2. Click the More Tools button in the lower part of the main window to open the Tools window.
3. In the left part of the Tools window, click the Microsoft Windows Troubleshooting link in the Show more drop-down menu to run the Microsoft Windows Troubleshooting Wizard.

The Microsoft Windows Troubleshooting Wizard window opens.

The Wizard consists of a series of pages (steps), which you can navigate through by clicking the Back and Next buttons. To close the Wizard after it finishes, click the Done button. To stop the Wizard at any stage, click the Cancel button.

Let us review the steps of the Wizard in more detail.

Start recovery of the operating system

Make sure that the Wizard option Search for damage caused by malware activity is selected and click the Next button.

Search for problems

The Wizard searches for problems and damage that should be fixed. When the search is complete, the Wizard proceeds automatically to the next step.

Select actions to fix damage

All damage found at the previous step is grouped based on the type of danger that it poses. For each damage group, Kaspersky Lab recommends a set of actions to repair the damage. There are three groups:

• Strongly recommended actions eliminate problems that pose a serious security threat. You are advised to repair all damage in this group.
• Recommended actions are aimed at repairing damage that may pose a threat. You are also advised to repair damage in this group.
• Additional actions repair operating system damage that is not dangerous now, but may pose a threat to the computer's security in the future.

To view damage within a group, click the icon to the left of the group name.

To get the Wizard to fix a specific type of damage, select the check box to the left of the damage description. By default, the Wizard fixes damage belonging to the groups of recommended and strongly recommended actions. If you do not want to fix a specific type of damage, clear the check box next to it.

It is strongly recommended that you not clear the check boxes selected by default, as doing so will leave your computer vulnerable to threats.

After you define the set of actions for the Wizard to perform, click the Next button.

Fix damage

The Wizard performs the actions selected during the previous step. It may take a while to fix damage. After fixing damage, the Wizard automatically proceeds to the next step.

Wizard completion

Click the Done button to exit the Wizard.