[Topic 87342]

Frequently asked questions

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[Topic 119653]

What's new

Kaspersky created a special version of the application for residents of the U.S. state of California. If you are a resident of the U.S. state of California, you need to download and install this version of the application.

The following new features and improvements are introduced in Kaspersky Total Security:

• Improved Web Anti-Virus component:
  • Improved notification texts that warn about attempts to visit phishing or potentially phishing websites.
  • When HTTPS traffic scan is off, Kaspersky Protection extension carries on the protection.
• Improved interaction between the user and Technical Support. The application now contains a link to Technical Support chat (not available in some application versions).
• Improved notification about entering an activation code that is already in use.
• Fixed vulnerability issue that used to appear when creating Mozilla Firefox browser files.
• Updated the installer icon consistent with the new brand style.
• Improved license expiration window.
• It is now possible to go to My Kaspersky light version directly from the application.
• It is now possible to hide removable drive scan window.
• Added support for Microsoft Windows 10 21H1.
• Fixed vulnerability issue of arbitrary file deletion when saving the application operation report for Technical Support.
• Fixed vulnerability issue of arbitrary file deletion when deleting service data and application operation reports.

Functionality that was removed in the current and previous versions of the application

[Topic 43520]

Hardware and software requirements

General requirements

• 1500 MB free disk space on the hard drive
• Processor that supports the SSE2 instruction set
• Internet access (for the application installation and activation, for the use of Kaspersky Security Network, and for updating databases and application modules)
• Microsoft Windows Installer 4.5 or later
• Microsoft .NET Framework 4 or later
• Webcam access protection is provided only for compatible webcam models

Operating system requirements

For the Web Anti-Virus, Anti-Banner, and Safe Money protection components to work, the Base Filtering Engine service must be running in the operating system.

Browser support

The following browsers support installing the Kaspersky Protection extension:

• Chromium-based Microsoft Edge 77.x – 88.x;
• Mozilla Firefox versions 52.x – 84.x;
• Mozilla Firefox ESR 52.x, 60.x, 68.x, 78.x;
• Google Chrome versions 48.x – 88.x.

The following browsers support On-Screen Keyboard and scanning of encrypted connections:

• Chromium-based Microsoft Edge 77.x – 88.x;
• Mozilla Firefox versions 52.x – 84.x;
• Mozilla Firefox ESR 52.x, 60.x, 68.x, 78.x;
• Google Chrome 48.x – 88.x.

The following browsers support Protected Browser mode:

• Microsoft Internet Explorer 8.0, 9.0, 10.0, 11.0;
• Chromium-based Microsoft Edge 77.x – 88.x;
• Mozilla Firefox versions 52.x – 84.x;
• Mozilla Firefox ESR 52.x, 60.x, 68.x, 78.x;
• Google Chrome 48.x – 88.x.
• Yandex Browser 18.3.1 – 20.12.0 (with limitations).

Newer versions of browsers can be supported if the browser supports the corresponding technology.

Kaspersky Total Security supports Google Chrome and Mozilla Firefox in 32-bit and in 64-bit operating systems.

Requirements for tablet computers

• Microsoft Windows 8, Microsoft Windows 8.1, Microsoft Windows 10
• Intel Celeron processor with a clock speed of 1.66 GHz or faster
• 1000 MB free RAM

Requirements for netbooks

• Intel Atom CPU 1.60 GHz or faster
• 1024 MB free RAM
• 10.1-inch display with 1024x600 screen resolution
• Intel GMA 950 graphics core or later

The requirements for Kaspersky Password Manager are available in the help files of this application.

[Topic 149022]

Compatibility with other Kaspersky applications

Kaspersky Total Security is compatible with the following Kaspersky applications:

• Kaspersky Safe Kids 1.5
• Kaspersky Password Manager 9.2
• Kaspersky Software Updater 2.1
• Kaspersky Virus Removal Tool 2015, 2020
• Kaspersky VPN Secure Connection 4.0, 5.0, 5.1, 5.2, 5.3

[Topic 43538]

How to install the application

Kaspersky Total Security is installed to your computer in interactive mode using the Setup and Removal Wizard.

The Wizard consists of a series of pages (steps), which you can navigate through by clicking the Back and Next buttons. To close the Wizard after it finishes, click the Done button. To stop the Wizard's activity at any step of installation, close the Wizard window.

The number and sequence of steps in the Wizard depend on the region where you install the application. In some regions, the Wizard prompts you to accept additional agreements regarding how your personal data is processed, and to confirm that you are at least 16 years of age.

If the application will be used to protect more than one computer (with the maximum number of computers defined by the terms of the End User License Agreement), the installation procedure will be identical on all computers.

To install Kaspersky Total Security on your computer,

On the installation CD, run the file with the .exe extension.

The application is then installed using the standard Setup and Removal Wizard.

In some regions, the installation CD does not include the application installation package. The installation CD contains only the autorun file. When this file is executed, the application download window opens.

How to install the application using the autorun file

To install Kaspersky Total Security, you can also download an installation package from the Internet. In this case, the Wizard displays several additional installation steps for some localization languages.

Along with the application, plug-ins for browsers are installed to ensure safe Internet browsing.

When you run audio and video recording or playback applications for the first time since installation of Kaspersky Total Security, audio and video playback or recording may be interrupted. This is required to enable the functionality that controls access by applications to sound recording devices. The system service that controls audio hardware is restarted when Kaspersky Total Security is run for the first time.

Kaspersky Total Security is installed together with the Kaspersky VPN Secure Connection application intended for establishing a secure connection via Virtual Private Network (VPN). You can remove Kaspersky VPN Secure Connection separately from Kaspersky Total Security. If the use of VPN is prohibited in your country, Kaspersky VPN Secure Connection is not installed.

[Topic 43544]

Checking for a newer version of the application

Before installation, the Setup Wizard checks the update servers of Kaspersky for a newer version of Kaspersky Total Security.

If the Wizard does not detect any newer version of the application on Kaspersky update servers, it starts installing the current version.

If the Setup Wizard detects a newer version of Kaspersky Total Security on Kaspersky update servers, it prompts you to download and install it on your computer. It is recommended that you install the new version of the application, because newer versions include more enhancements that allow you to ensure more reliable protection of your computer. If you refuse to install the new version, the Wizard starts installing the current version of the application. If you agree to install the new version of the application, the Wizard copies the files from the installation package to your computer and starts installing the new version.

[Topic 60588]

Starting installation of the application

During this step, the Wizard prompts you to install the application.

To proceed with installation, click the Continue button.

Depending on the installation type and the localization language, during this step the Wizard may prompt you to view the End User License Agreement concluded between you and Kaspersky, and ask whether you want to participate in Kaspersky Security Network.

[Topic 43551]

Reviewing the End User License Agreement

This step of the Wizard is displayed for some localization languages when installing Kaspersky Total Security from an installation package downloaded from the Internet.

During this step, the Wizard prompts you to review the End User License Agreement concluded between you and Kaspersky.

Read the End User License Agreement thoroughly and, if you agree with all of its terms, click the Accept button. Installation of the application to your computer then continues.

If the terms of the End User License Agreement are not accepted, the application will not be installed.

In some regions, you must also accept the terms of the Privacy Policy to continue installation of the application.

[Topic 43552]

Kaspersky Security Network Statement

During this step, the Wizard invites you to participate in Kaspersky Security Network. Participation in the program involves sending information about threats detected on your computer, running applications, and downloaded signed applications, as well as information about your operating system, to AO Kaspersky Lab. No personal data received from you is collected, processed, or stored.

Review the Kaspersky Security Network Statement. If you accept all of its terms, in the Wizard window, click the Accept button.

If you do not want to participate in Kaspersky Security Network, click the Decline button.

After you accept or decline participation in Kaspersky Security Network, application installation continues.

In some application versions, the Kaspersky Security Network Statement includes information about personal data processing.

[Topic 43556]

Installing the application

Some versions of Kaspersky Total Security are distributed by subscription, and a password received from the service provider must be entered before installation.

After you enter the password, application installation starts.

Installation of the application can take some time. Wait for it to finish.

Upon installation completion, the Setup Wizard automatically proceeds to the next step.

Checks during application installation

Kaspersky Total Security performs several checks during installation. These checks may detect the following problems:

• Non-compliance of the operating system with the software requirements. During installation the Wizard checks the following conditions:
  • Whether the operating system and Service Pack meet the software requirements
  • All the required applications are available
  • The amount of free disk space is enough for installation
  • The user installing the application has administrator privileges

  If any of the above-listed requirements is not met, a corresponding notification is displayed.

• Presence of incompatible applications on the computer. If any incompatible applications are detected, they are displayed in a list on the screen, and you will be prompted to remove them. You are advised to manually remove any applications that Kaspersky Total Security cannot remove automatically. When removing incompatible applications, you will need to restart your operating system, after which installation of Kaspersky Total Security continues automatically.

Installing Kaspersky Password Manager

Before completing the installation, Kaspersky Total Security also prompts you to install Kaspersky Password Manager to protect your passwords. The installation of Kaspersky Password Manager may continue after finishing the installation of Kaspersky Total Security, there is no separate notification about completing the installation of Kaspersky Password Manager.

[Topic 139728]

Recommended settings

At this step, you can view and change the Kaspersky Total Security settings that Kaspersky experts advise you to enable before beginning to use the application.

To change the recommended settings:

1. Select which settings you want to enable or disable:
   • If you frequently download and install applications from the Internet, leave the Turn on protection against ads to install only desired software and block additional installations check box selected. This will help you prevent the installation of unnecessary applications.
   • Leave the Delete malicious tools, adware, auto-dialers and suspicious packers check box selected if you want the application to delete these objects.
   • If you frequently install new applications, leave the Detect other software that can be used by criminals to damage your computer or personal data check box selected. This will help you detect applications that can be used to damage your computer or data.
   • To learn about the new and main capabilities of the application, leave the Take a tour through the application features check box selected.

   If you do not want to enable Kaspersky's recommended settings, clear the relevant boxes.

2. Click the Apply button.

[Topic 43526]

Completing installation

During this step, the Wizard informs you of the completion of application installation.

Click the Done button.

All necessary application components will be automatically started immediately after installation is complete.

In some cases, you may need to restart your operating system to complete installation.

[Topic 43545]

Activating the application

The Activation Wizard is started at the first launch of Kaspersky Total Security.

Activation is the process of making operational a fully functional version of the application for a specified period of time.

If you have purchased a license for Kaspersky Total Security and downloaded the application from an online store, the application can be activated automatically during installation.

The following options for Kaspersky Total Security activation are offered:

• Activate application. Select this option and enter an activation code if you have purchased a license for the application.

  If you specify an activation code for Kaspersky Internet Security or Kaspersky Anti-Virus in the entry field, the procedure for switching to Kaspersky Internet Security or Kaspersky Anti-Virus starts after activation is completed.

• Activate trial version of the application. Select this activation option if you want to install the trial version of the application before making a decision on whether to purchase a license. You will be able to use the application and all of its features during a short evaluation period. When the trial license expires, the trial version of the application cannot be activated for a second time.

An Internet connection is required for activation of the application.

During installation and activation of the application, you may be prompted to create a My Kaspersky account. We recommend that you connect the application to My Kaspersky so that you can save the activation code for subsequent recovery after reinstalling the operating system, installing protection to a new device, or reinstalling the application.

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[Topic 43547]

Registering and connecting to My Kaspersky

This step is not available in all versions of Kaspersky Total Security.

Users registered on My Kaspersky are able to send requests to Technical Support and the Virus Lab, manage activation codes conveniently, and receive the latest information about new applications and special offers from Kaspersky.

• If you already have a My Kaspersky account, the Connect to My Kaspersky window opens. Enter your credentials for connecting the application to My Kaspersky portal and click the Sign in button.
• If you do not have a My Kaspersky account yet, the My Kaspersky account registration window opens. Fill out the registration form and click the Create button.

In some regions, the application prompts you to read and accept the regulation on data provisioning. If you accept the terms of the statement, click the Accept and connect button.

In some cases, registration on My Kaspersky is required to start using the application.

[Topic 43548]

Completing activation

The Wizard informs you that Kaspersky Total Security has been successfully activated.

Click the Done button to exit the Wizard.

[Topic 212223]

Application installation error on Windows 7 and Windows Server 2008 R2

Kaspersky Total Security cannot be installed on Microsoft Windows 7 and Miсrosoft Windows Server 2008 R2 if the following updates are not installed:

1. KB4490628 (update from 12 march 2019);
2. KB4474419 (update from 23 september 2019).

Installation error occurs as a result of Microsoft having updated the algorithm for signing modules and drivers of third-party applications. Now modules and drivers of third-party applications (including Kaspersky) are signed using SHA256 hashing algorithm. You need to install updates for KB4490628 and KB4474419, so that Kaspersky Total Security modules and drivers could be signed using SHA256 hashing algorithm.

Use one of the following methods to install the updates.

Update installation using Windows Update

If automatic installation of updates is disabled on your computer:

1. In Start menu, select Control Panel → System and Security → Windows Update.

   Windows Update window opens.

2. In the left-hand menu of Windows Update window, select Change settings.
3. In the Important updates block that opens, select Install updates automatically (recommended).

All the necessary updates will be automatically downloaded and installed on your computer.

Manual installation of Service Pack 1 if it's not installed

If your computer runs on Windows 7 Service Pack 0 or Windows Server 2008 R2 Service Pack 0, first you need to install Service Pack 1 (KB976932).

To install Service Pack 1 update:

1. Go to Microsoft Update Catalog.
2. Select your computer's version of the OS and click Download button.
3. Download the update to your computer by clicking the link in the opened window.
4. Install the update.

Manual installation of KB4490628

To install KB4490628 manually:

1. Go to Microsoft Update Catalog.
2. Select your computer's version of the OS and click Download button.
3. Download the update to your computer by clicking the link in the opened window.
4. Install the update.

Manual installation of KB4474419

To install KB4474419 manually:

1. Go to Microsoft Update Catalog.
2. Select your computer's version of the OS and click Download button.
3. Download the update to your computer by clicking the link in the opened window.
4. Install the update.

After updates are installed, restart the computer and install Kaspersky Total Security again.

[Topic 90750]

Installing the application from the command prompt

You can install Kaspersky Total Security from the command prompt.

Certain commands can be executed only under the administrator account.

Command prompt syntax:

<path to the file of the installation package> [parameters]

Detailed instructions and a list of installation settings are available on the Technical Support website.

[Topic 97156]

Getting started

In order for Kaspersky Total Security to fully support browsers, the Kaspersky Protection extension has to be installed and enabled in browsers. Kaspersky Total Security uses the Kaspersky Protection extension to embed a script into the web page opened in Protected Browser and into traffic. The application uses this script to interact with the web page and to transmit data to banks whose websites are protected by the Safe Money component. The application protects data transmitted by the script using a digital signature. Kaspersky Total Security can embed the script without using the Kaspersky Protection extension.

Kaspersky Total Security signs data transmitted by the script using the installed anti-virus databases and requests to Kaspersky Security Network. The application sends requests to Kaspersky Security Network regardless of whether or not you accepted the terms of the Kaspersky Security Network Statement.

Installing the Kaspersky Protection extension in Chromium-based Microsoft Edge, Mozilla Firefox, and Google Chrome

The Kaspersky Protection extension is not automatically installed in Chromium-based Microsoft Edge, Mozilla Firefox, and Google Chrome. If the Kaspersky Protection extension is not installed in the browser, the application prompts you to go to the extensions download page and manually install Kaspersky Protection when the browser is started.

Yandex Browser support

When using Yandex Browser, the following application components are operating:

• Protected Browser
• URL Advisor
• Web Anti-Virus
• Anti-Phishing

The Private Browsing and Anti-Banner components operate but cannot be configured in Yandex Browser.

Internet Explorer support

Starting with Kaspersky Total Security 2021, the Kaspersky Protection extension will no longer support the browser Internet Explorer. If you want to continue using the Kaspersky Protection extension in Internet Explorer, you can go back to the previous version of the application.

[Topic 71677]

How to update the application

The application is updated automatically if you select run mode Automatically in the update settings window (Database Update → Databases update schedule).

The application is automatically updated if you install a new version of the application over the previous one.

If you have a current license for a previous version of Kaspersky Total Security, you do not need to activate the application. The Setup and Removal Wizard will automatically retrieve information about the license for the previous version of Kaspersky Total Security and apply it during installation of Kaspersky Total Security.

While downloading the update, the application compares the previous and new versions of the End User License Agreement, Kaspersky Security Network Statement, and Statement regarding data processing for marketing purposes. If the agreements and/or statements differ, the application offers you to read and accept them again.

The application can be upgraded if the following versions of Kaspersky Total Security are installed on your computer:

• Kaspersky Total Security 2015
• Kaspersky Total Security 2016
• Kaspersky Total Security 2017
• Kaspersky Total Security 2018
• Kaspersky Total Security 2019
• Kaspersky Total Security 2020

Limitations on upgrades from a previous version of the application

Upgrades from earlier versions of the application are not supported.

Upgrading from Kaspersky Total Security has the following limitations:

• When a previous version of Kaspersky Total Security is upgraded, the following application settings are replaced with default settings:
  • Kaspersky Total Security display settings
  • Scan schedule
  • Participation in Kaspersky Security Network
  • File Anti-Virus protection level
  • Mail Anti-Virus protection level
  • Anti-Banner settings
  • Update sources
  • List of trusted web addresses
  • URL Advisor settings
• After an upgrade from a previous version, Kaspersky Total Security starts automatically even if automatic startup of the application is disabled in the settings that have been saved. When the operating system restarts afterwards, Kaspersky Total Security does not start automatically if automatic startup of the application is disabled in the settings that have been saved.

[Topic 144591]

Installing over other Kaspersky applications

Installing a new version of Kaspersky Total Security over a previous version of Kaspersky Internet Security

If you install a new version of Kaspersky Total Security on a computer on which a previous version of Kaspersky Internet Security has been already installed with a current license, the Activation Wizard prompts you to select one of the following options:

• Continue using Kaspersky Internet Security under the current license. In this case, the Migration Wizard will be started. When the Migration Wizard finishes, the new version of Kaspersky Internet Security will be installed to your computer. You can use Kaspersky Internet Security until the license for the previous version of Kaspersky Internet Security expires.
• Proceed with installation of the new version of Kaspersky Total Security. In this case, the application is installed and activated according to the standard scenario.

Installing Kaspersky Total Security over Kaspersky Security Cloud

If you install Kaspersky Total Security over Kaspersky Security Cloud, you cannot use Kaspersky Total Security under the license for Kaspersky Security Cloud. You can use Kaspersky Security Cloud under this license on another device.

Kaspersky Security Cloud application settings are not saved and cannot be applied to Kaspersky Total Security.

[Topic 85249]

Switching from Kaspersky Total Security to other Kaspersky applications

When the license for Kaspersky Total Security expires, the application will offer you to purchase a subscription for Kaspersky Security Cloud.

Kaspersky Security Cloud is a computer security service that goes beyond ordinary protection from viruses and other computer threats. The application provides personalized recommendations and adaptive protection scenarios built around you and your family.

Kaspersky Security Cloud flexibly adapts to your needs and provides additional features such as:

• Weak settings control in the operating system
• Device control in your Wi-Fi network
• Security news

Kaspersky Security Cloud subscription allows you to freely use Kaspersky Safe Kids to protect your children and Kaspersky Password Manager to protect your passwords.

Switching to Kaspersky Security Cloud is not available in all regions.

[Topic 155354]

Switching to Kaspersky Free when Kaspersky Total Security license has expired

When the Kaspersky Total Security license expires, you can purchase a new license and continue using all the features of the application. The application may also prompt you to switch to Kaspersky Free to retain essential protection of your computer.

If you did not use data vaults or backup copies while your license was active, the switch to Kaspersky Free may be done automatically. After switching, the application notifies you about this and prompts you to renew the license or continue using the free version of protection.

If you used data vaults and / or backup copies while your license was active, the application notifies you about limiting access to them because of license expiration.

To renew the license or switch to Kaspersky Free, do one of the following:

• If you want to renew the license and continue using all the features of Kaspersky Total Security, click the Renew license button.

  Clicking this button takes you to the store.

• If you do not want to renew the license, click the Not now button.

  If you click this button, the application checks if other licenses are available. If the application does not detect any other licenses, you may be prompted to switch to Kaspersky Free.

Start migration to Kaspersky Free

At this step, the Migration Wizard offers you to switch to Kaspersky Free and keep essential protection for your computer.

To switch to Kaspersky Free, click the Switch to Kaspersky Free button.

Confirm migration to Kaspersky Free

At this step, the Migration Wizard offers you to confirm or decline switching to Kaspersky Free.

If you used data vaults and / or backup copies while your license was active, the application notifies you about limiting access to them after switching to Kaspersky Free. To keep access to the files stored in your data vaults, move them to another place before continuing to switch to Kaspersky Free. To restore your data from backup copies, you can use Kaspersky Restore Utility.

Do one of the following:

• To confirm switching, click the Switch button.

  The Migration Wizard proceeds to the next step.

• To decline switching, click the Cancel button.

  The Migration Wizard exits.

Search for incompatible software

At this step, the Migration Wizard checks if any applications incompatible with Kaspersky Free are installed on your computer. If no such applications are found, the Migration Wizard automatically proceeds to the next step. If you close the Migration Wizard window at this step, the search for incompatible software continues in the background.

If incompatible applications are found, the Migration Wizard lists them in the window and prompts you to uninstall them.

After uninstalling the incompatible applications, the Migration Wizard proceeds to the next step.

Finish migration to Kaspersky Free

At this step, the Migration Wizard tells you that switching to Kaspersky Free is finished.

To start Kaspersky Free, click the Run button.

[Topic 152967]

Switching to Kaspersky Free when uninstalling the trial version of Kaspersky Total Security

When uninstalling the trial version of Kaspersky Total Security, you can switch to Kaspersky Free to keep essential protection.

When you uninstall the trial version of Kaspersky Total Security, the application offers you to purchase a license to keep using all the application functionality.

To renew the license or switch to Kaspersky Free, do one of the following:

• To purchase a license, click the Renew license button.

  Clicking this button takes you to the store.

• To start switching to Kaspersky Free, click the No, thank you button.

  Clicking this button starts the Kaspersky Free Migration Wizard.

If you used data vaults and backup copies in the trial version, you will have limited access to them after switching to Kaspersky Free. To retain full access to your data vaults and backup copies, please purchase a license.

Start migration to Kaspersky Free

At this step, the Migration Wizard offers you to switch to Kaspersky Free and keep essential protection for your computer.

To switch to Kaspersky Free, click the Switch to Kaspersky Free button.

Confirm migration to Kaspersky Free

At this step, the Migration Wizard offers you to confirm or decline switching to Kaspersky Free.

Do one of the following:

• To confirm switching, click the Switch button.

  The Migration Wizard proceeds to the next step.

• To decline switching to Kaspersky Free, click the Cancel button.

  The Migration Wizard exits.

Search for incompatible software

At this step, the Migration Wizard checks if any applications incompatible with Kaspersky Free are installed on your computer. If no such applications are found, the Migration Wizard automatically proceeds to the next step. If you close the Migration Wizard window at this step, the search for incompatible software continues in the background.

If incompatible applications are found, the Migration Wizard lists them in the window and prompts you to uninstall them.

After uninstalling the incompatible applications, the Migration Wizard proceeds to the next step.

Finish migration to Kaspersky Free

At this step, the Migration Wizard tells you that switching to Kaspersky Free is finished.

To start Kaspersky Free, click the Run button.

[Topic 43539]

How to uninstall the application

After removing Kaspersky Total Security, your computer and personal data will be unprotected.

Kaspersky Total Security is removed using the Setup and Removal Wizard.

How to uninstall the application in Windows 7

How to uninstall the application in Windows 8 or later

[Topic 71171]

Entering the password to remove the application

To remove Kaspersky Total Security, you must enter the password for accessing the application settings. If you cannot specify the password, for any reason, application removal will be prohibited.

This step is displayed only if a password has been set for application removal.

[Topic 187942]

Saving your activation code

Make sure that your activation code for Kaspersky Total Security is saved on My Kaspersky. If you install Kaspersky Total Security on another computer, you'll need the activation code.

If Kaspersky Total Security is not connected to My Kaspersky, the Wizard prompts you to sign in to My Kaspersky, and then it saves the activation code in My Kaspersky.

[Topic 43540]

Saving data for future use

During this step you can specify which of the data used by the application you want to keep for further use during the next installation of the application (for example, when installing a newer version of the application).

You can save the following data:

• License information is a set of data that rules out the need to activate the application during future installation, by allowing you to use it under the current license unless the license expires before you start the installation.
• Quarantine files are files scanned by the application and moved to Quarantine.

  After Kaspersky Total Security is removed from the computer, quarantined files become unavailable. To perform operations with these files, Kaspersky Total Security must be installed.

• Operational settings of the application are the values of the application settings selected during configuration.

  You can also export the protection settings at the command prompt, by using the following command: avp.com EXPORT <file_name>.

• iChecker data are files that contain information about objects that have already been scanned using
  iChecker technology

  iChecker is a technology that increases the speed of anti-virus scans by excluding objects that have remained unchanged since their last scan, provided that the scan parameters (the anti-virus database and settings) have not changed. The information for each file is stored in a special database. This technology is used in both real-time protection and on-demand scan modes.

  For example, you have an archive file that was scanned by a Kaspersky application and assigned not infected status. Next time, the application will skip this archive unless the archive has been altered or the scan settings have been changed. If you altered the archive content by adding a new object to it, modified the scan settings, or updated the anti-virus database, the archive is re-scanned.

  Limitations of iChecker technology:

  • This technology does not work with large files, since it is faster to scan a file than to check whether the file has been modified since it was last scanned.
  • The technology supports a limited number of formats (EXE, DLL, LNK, TTF, INF, SYS, COM, CHM, ZIP, RAR).
  .
• Anti-Spam databases are databases with specimens of spam messages added by the user.
• Data Encryption refers to files placed in data vaults for storage.

[Topic 43541]

Confirming application removal

Since removing the application threatens the security of your computer and personal data, you will be asked to confirm your intention to remove the application. To do this, click the Remove button.

[Topic 43542]

Completing removal

During this step, the Wizard removes the application from your computer. Wait until removal is complete.

After you remove Kaspersky Total Security, you can specify the reason why you decided to remove the application by leaving a comment on the Kaspersky website. To do this, visit the Kaspersky website by clicking the Complete form button.

This functionality may be unavailable in some regions.

During removal of the application, you must restart your operating system. If you cancel an immediate restart, completion of the removal procedure is postponed until the operating system is restarted or the computer is turned off and then started up.

[Topic 69238]

Application licensing

This section covers the main aspects of application licensing.

[Topic 35505]

About the End User License Agreement

The End User License Agreement is a binding agreement between you and AO Kaspersky Lab, stipulating the terms on which you may use the application.

Read through the terms of the License Agreement carefully before you start using the application.

You accept the terms of the License Agreement by confirming that you agree with the License Agreement when installing the application. If you do not accept the terms of the License Agreement, you must abort application installation and must not use the application.

[Topic 70647]

About the license

A license is a time-limited right to use the application, granted under the End User License Agreement. The license is related to the unique code that you have for activating your copy of Kaspersky Total Security.

A license entitles you to the following kinds of services:

• The right to use the application on one or several devices

  The number of devices on which you may use the application is specified in the End User License Agreement.

• Assistance from Kaspersky Technical Support
• Other services available from Kaspersky or its partners during the term of the license

To operate the application, you must purchase a license for application use.

The license has a limited term. License expiration may be followed by a grace period during which you may use all application features without limitations.

If you have not renewed your license, the application may switch to limited functionality mode when the grace period expires. Some application features are unavailable in limited functionality mode. The duration of limited functionality mode depends on your region and licensing terms. When limited functionality mode expires, all application features become unavailable. You may find information about the grace period and limited functionality mode in the Licensing window, which opens by clicking the License link in the lower part of the main window.

We recommend renewing the license before it expires, in order to ensure maximum protection of your computer against all security threats.

Before purchasing a license, you can get a free trial version of Kaspersky Total Security. The trial version of Kaspersky Total Security remains functional during a short evaluation period. After the evaluation period expires, all the features of Kaspersky Total Security are disabled. To continue using the application, you must purchase a license.

If you do not wish to renew protection of your computer, you can remove Kaspersky Total Security.

[Topic 94055]

About limited functionality mode

The table below shows which Kaspersky Total Security features are available and which are unavailable when the application is in limited functionality mode. If the value in the Limited functionality mode column is "yes", this means that the relevant functionality is available in limited functionality mode. If the value in the Limited functionality mode column is "no", the relevant functionality is unavailable. Additional information is available in the Restrictions column.

Functions of Kaspersky Total Security in limited functionality mode

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[Topic 71010]

About the activation code

An activation code is a code that you receive when you purchase a license for Kaspersky Total Security. This code is required for activation of the application.

The activation code is a unique sequence of twenty digits and Latin letters in the format xxxxx-xxxxx-xxxxx-xxxxx.

Depending on how you purchased the application, you can obtain the activation code in one of the following ways:

• When you purchase a boxed version of Kaspersky Total Security, an activation code is provided in the manual or on the retail box that contains the installation CD.
• When you purchase Kaspersky Total Security from an online store, an activation code is emailed to the address that you have specified when ordering.

The license term countdown starts from the date when you activate the application. If you have purchased a license for the use of Kaspersky Total Security on several devices, the license term starts counting down from the moment you first apply the activation code.

We recommend that you create a My Kaspersky account so that you do not lose your activation code when you reinstall your operating system, install the application on a new device or reinstall the application on your current device. You can create a My Kaspersky account at the time of application installation and activation. If you didn't create a My Kaspersky account at the time of application installation and activation, you can also create an account in the installed application.

If you delete your activation code by mistake or lose it, you can try to restore it.

[Topic 140542]

How to restore activation codes

If you have lost an activation code that was previously provided to you, you can restore it using one of the following methods:

• If you have a My Kaspersky account, you can find your activation codes in the Licenses section of the My Kaspersky website.
• If you have no My Kaspersky account, but the application is installed and activated on one of your devices, create a My Kaspersky account on this device and use it to connect to My Kaspersky. The application will transmit information about your license to the account. The activation code will be displayed in the Licenses section of the My Kaspersky website.
• If you have neither a My Kaspersky account nor an activated application on any of your devices, then please contact Technical Support.

You can read more about how to restore activation codes using My Kaspersky.

[Topic 71345]

About the subscription

A subscription to Kaspersky Total Security establishes use of the application within the selected settings (expiration date and number of protected devices). You can obtain a subscription for Kaspersky Total Security from a service provider (for example, from your Internet provider). You can pause or resume your subscription, renew it automatically, or cancel it. You can manage your subscription via your personal account page on the service provider's website.

Vendors can provide two types of subscriptions for Kaspersky Total Security: update subscriptions and update and protection subscriptions.

A subscription can be limited (for example, to one year) or unlimited (with no expiration date). To continue using Kaspersky Total Security after a limited subscription expires, you must renew it. Unlimited subscriptions are renewed automatically as long as timely prepayment has been made to the service provider.

When a limited subscription expires, you are given a grace period to renew your subscription. Application functionality remains unchanged during this time.

If the subscription is not renewed before the grace period expires, Kaspersky Total Security stops updating the application databases (in the case of update subscriptions), stops interacting with Kaspersky Security Network, and also stops protecting the computer and running scan tasks (in the case of update and protection subscriptions).

To use Kaspersky Total Security by subscription, apply the activation code received from your service provider. In some cases, an activation code can be downloaded and applied automatically. When using the application by subscription, you cannot apply another activation code to renew your license. You can apply another activation code only when the subscription term expires.

If Kaspersky Total Security is already in use under a current license when you register your subscription, after registration Kaspersky Total Security will be used by subscription. The activation code that you have used to activate the application can be applied on another computer.

To cancel your subscription, contact the service provider from whom you have purchased Kaspersky Total Security.

Depending on the subscription provider, the set of subscription management options may vary. In addition, you may not be provided with a grace period during which you can renew the subscription.

[Topic 71235]

How to purchase a license

You can purchase a license or renew an existing license. On purchasing a license, you will receive an activation code that you have to apply to activate the application.

To purchase a license:

1. Open the main application window.
2. Open the Licensing window in one of the following ways:
   • By clicking the License is missing link in the lower part of the main window if the application is not activated.
   • By clicking the License: N days remaining link in the lower part of the main window if the application is activated.
3. In the window that opens, click the Purchase license button.

The web page of Kaspersky eStore or a partner company opens on which you can purchase a license.

[Topic 71244]

How to activate the application

To make use of the features of the application and its additional services, you must activate it.

If you did not activate the application during installation, you can do so later. You will be reminded about the need to activate the application by Kaspersky Total Security messages that appear in the taskbar notification area.

To activate Kaspersky Total Security:

1. Open the main application window.
2. Go to the activation code entry window using one of the following methods:
   • Click the <license status> link located at the bottom of the main application window, open the Licensing window and click the Enter activation code button.
   • Click the License is missing link located at the bottom of the main application window, open the Activation window and click the Enter activation code button.
   • In the lower part of the main application window, click the Enter activation code link.
3. In the Activation window, perform the following actions:
   • If you have an activation code
     1. In the entry field, enter the activation code and click the Activate button.

        An application activation request is made.

     2. Click the Done button in the Activation window to complete the registration procedure.
   • If you do not have an activation code
     • Click on the link Where can I find an activation code?, go to the Knowledge Base website to read about how you can find your activation code if you have forgotten or lost it.
     • Click the Purchase license button, and go to the store to buy the application license.
     • Click the Activate trial version of the application link to activate the trial version of the application.

[Topic 84321]

How to renew a license

You can renew the license. To do this, you can specify a new activation code without waiting for the current license to expire. When the current license expires, Kaspersky Total Security is activated automatically with the extra activation code.

To specify an extra activation code for automatic renewal of the license:

1. Open the main application window.
2. In the lower part of the main window, click the License: N days remaining link to open the Licensing window.
3. In the window that opens, in the New activation code section, click the Enter activation code button.
4. Enter the activation code in the corresponding fields and click the Add button.

   Kaspersky Total Security then sends the data to the Kaspersky activation server for verification. After the license expires, the activation server rechecks the data during the first attempt to activate the application with the new activation code.

5. Click the Done button.

The new activation code will be displayed in the Licensing window.

If you enter a new activation code that was issued for multiple devices, you must follow the steps to apply the new code on all devices where you want to renew the license automatically.

The application is automatically activated with the new activation code when the license expires. You can also activate the application manually with a new activation code, by clicking the Activate now button. This button is available if the application has not been activated automatically. This button is unavailable before the license expires.

If the new activation code that you specify has already been applied on this computer or on another computer, the activation date for the purpose of renewing the license is the date on which the application was first activated with this activation code.

When you renew the current license, the activation code does not change. The license will be automatically renewed in the application after purchase. You do not need to re-enter the activation code in the application.

It can take up to 24 hours after purchase before the correct license status is displayed.

[Topic 144975]

Data provision

This section contains information on the specific data that you provide to Kaspersky. The Saving data to the application operation report subsection contains data that are stored locally on your computer and are not sent to Kaspersky.

[Topic 144976]

Data provision under the End User License Agreement

This section contains information on the specific data that are provided to Kaspersky if you have installed the application version which is not intended for use in the European Union, the United Kingdom, Brazil, or by California residents.

You agree to automatically submit the information specified below to AO Kaspersky Lab via the installed software (hereinafter "the Software"), the rights to which belong to AO Kaspersky Lab (hereinafter "Kaspersky" or "the Rightholder"), for the purposes of improving the quality of real-time protection and generating the most suitable informational and advertising offers, improving the performance of the software and the speed of identification and rectification of errors associated with the mechanism for installation, removal and update of the software, and accounting for the number of users:

• Information about the Rightholder's installed Software: full version of the Software; Software update ID; type of installed Software; Software installation ID (PCID); installation date and time for the Software; Software ID derived from the license; ID of the licensed Software; Software localization; flag indicating whether participation in KSN is enabled; Software rebranding ID; Software installation/uninstallation status; installation error code; Software ID; ID of the Software rebranding; installation type (new installation, update); types of third-party software offered to be installed during installation of the Software; types of third-party software selected to be installed during installation of the Software; types of third-party software installed during installation of the Software; ID of the user of the Rightholder's website; duration of Software installation in seconds; flag indicating whether the installation was aborted by the user; Software ID; code of the partner organization associated with the Software rebranding; information about interface element from which the user decided to purchase the Software; user story type; full name of the partner organization through which the Software license order was placed;
• Other information: protocol used to exchange data with KSN; delay of sending the statistics; ID of the marketing campaign; version of the protocol of interaction between the Software and marketing messages; page ID; Web-Portal registration type; ID of the control in the user interface; ID of the user action; user email entered while creating an order in the software interface; type of the request; size of the request content; protocol ID; data compression type; ID of the user's choice in the marketing campaign; user's choice in the marketing campaign; type of the region in which the event occurred; ID list of the content that user have read;
• Information about the User environment: Device Guard (windows) enablement status; device ID; external IP address; unique device ID; OS type (server, workstation, domain controller); OS version, OS build number, OS update number, OS edition, extended information about the OS edition; OS Service Pack version; operating system family; type of hardware platform; additional information about OS features; device type (laptop, desktop, tablet); browser version; date and time on the user's device;
• Information about an object being processed: checksum (MD5) of the object being processed; checksum (SHA256) of the object being processed; checksum of parts of the object being scanned to quickly detect malware or legitimate software that can be used to damage the computer or user data; public key of the certificate; digital certificate thumbprint of the scanned object and hashing algorithm; name of the detected malware or legitimate software that can be used to damage the user's device or data; timestamp of the triggered record in the Software's anti-virus databases; ID of the triggered record in the Software's anti-virus databases; type of the triggered record in the Software's anti-virus databases; size of the object being processed; name of the object being processed; path to the object being processed; directory code; ID of the vulnerability found in the software settings; checksum type for the object being processed;
• Information about accessing a web service: web address being processed; port number; web address of the source of the web service request (referer); accessed IPv4 address of the web service; certificate type;
• Information about the license and other agreements: type of legal agreement accepted by the user while using the Software; version of the legal agreement accepted by the user while using the Software; flag indicating whether the user has accepted the terms of the legal agreement while using the Software; date and time when the user accepted the Agreement terms while using the Software; Software activation date; serial number of the Software license key; Software license ID; ID of the information model used to provide the Software license; type of Software license used; Software license term; number of days till Software license expiration; full name of the partner organization through which the Software license order was placed; information about trial version of Software; current status of the Software license key; order number through which the Software license was purchased; ID of the price list item through which the Software license was purchased; order number of the purchase of the Software license from the partner; ID of the country of the partner that sold the Software license; data about the license for identifying a group of users of the company that purchased the license by the comment in the license properties; Software license expiration date and time; current status of the Software subscription; reason of current/changing status of Software subscription; Software subscription type; Software subscription expiration date and time; Software license data for user group identification based on additional settings of the subscription license; Software license data for user group identification based on additional settings of the subscription license; license data for user group identification based on additional settings of the subscription license; number of days since Software activation; number of days since Software license key expiration; information about Software activation errors; Software activation error category; Software activation error code; purchased activation codes; set of IDs of Software that can be activated on the user's device; Software activation code; currently used Software activation code; Software license header; ID of a regional activation center; Software license key creation date and time; type of the license used to activate the Software; ID of the Software retail item (SKU);
• Information on interaction with Web-Portal: Web-Portal account ID; Web-Portal website page that Software redirects to; country and region of Kaspersky Lab web service from which the trial version of Software was downloaded; time of the last status change; version of the protocol used to control software settings from the Web-Portal; device protection status; protection components usage status; scan tasks status; status of the task of updating databases and application modules; list of security problems; contents of the recommendations for the list of problems section; status of the license used by the Software; Software operating mode; information about updating databases and application modules; list of ignored security problems; user ID issued after successful user authentication on Web-Portal; one-time password for automatically connecting the Software downloaded from the Web-Portal account; one-time password for device registration on Web-Portal; computer name on the network (domain name); type of the device connected to Web-Portal; reason for disconnecting from Web-Portal; token type; data to receive an authentication token for the session;
• Information about local database update: ID of the Software update start.

Additional Information

• Information about hardware installed on the computer, including information on the manufacturer, the model and capacity of the hard drive (HDD), the size of the physical and virtual memory, the RAM manufacturer, the manufacturer of the motherboard, the manufacturer and name of the BIOS application, the manufacturer of the video card and the size of the video RAM, the manufacturer and type of network adapter, its data transfer speed, the manufacturer and name of the monitor, ID of software installation and unique ID of the computer.
• Information about the USB devices connected to the computer: the class / model of the USB device, the manufacturer of the device and name, and the date on which the device last connected to the computer.
• Information about devices that support the UPnP protocol, including the name of the manufacturer and name of the device, as well as the date of last connection.
• Information about the system load, including the free and used memory, and the size of free disk space.
• Information about all installed applications, including the name and version of the installed application, the versions of the installed updates, the name of the publisher, the date of installation and the full path to the installation folder on the computer, and the configuration (settings) of the application (including browsers).
• Information about the versions of the operating system (OS) and service packs installed on the computer; the name of the computer on the network (local and domain name); regional OS settings (information on the time zone, the default keyboard layout, and interface language); UAC settings; OS network firewall settings; OS parental control settings; Windows Update settings; parameters of the OS operating mode and the user's account.
• Name and location of any file on the computer.
• Aggregated information about user activity on the computer: the duration of the user's interaction with the computer; the period of information aggregation; the total number of events during this period; aggregated information about processes started by the user in the system; the name of the process; the total number of times the process was run; the total duration of its operation; the checksum (CRC64) of the account name from which the process was started; the full path to the process file; information about the software to which the process is associated (name, description, manufacturer, and version); the total number of times the software window was displayed; the total duration of its display; statistical parameters of the window name; the name localization language and the distribution of words in the name.
• Information about visited websites; the website address; domain parts of web addresses that the user entered into the address bar of the browser or that the user opened from search systems.

The core functionality of the Software as described in the User Manual is to protect the End User from known threats to information security. To ensure that these core functional capabilities are provided in the software you are using, the Rightholder must receive and process the following information:

• Information about the Anti-Spam component: heuristically determined IP address of the sender based on the received and SMTP session headers; most likely IP address of the spam sender; checksum of the processed object (MD5); checksums of attachments; determined text categories of an email message; web addresses detected in the processed email message; metadata and parts of the processed email message to be checked in the Rightholder's services.
• Information about the User environment: Wi-Fi network name; checksum (MD5 with salt) of the MAC address of the access point; checksum (SHA256 with salt) of the MAC address of the access point; Wi-Fi network authentication type; Wi-Fi network encryption type; Wi-Fi network ID based on the MAC address of the access point; Wi-Fi network ID based on the Wi-Fi network name; Wi-Fi network ID based on the Wi-Fi network name and the MAC address of the access point; Wi-Fi signal strength; list of available Wi-Fi networks and their settings; DHCP settings (checksums of the local IP address of the gateway, DHCP IP, DNS1 IP, DNS2 IP, and subnet mask); DHCP settings (checksums of gateway local IPv6, DHCP IPv6, DNS1 IPv6, DNS2 IPv6, subnet mask); URL of the service used to access the internet.

Kaspersky protects the received information according to legal requirements and applicable rules of Kaspersky. The data is transmitted over encrypted channels.

In order to improve security awareness about new threats and their sources and in order to improve Your security protection level and the product's operation, the Rightholder, with your consent that has been explicitly confirmed in the Kaspersky Security Network Data Collection Statement, is expressly entitled to receive such information. You can deactivate the Kaspersky Security Network service during installation. Also, You can activate and deactivate the Kaspersky Security Network service at any time in the Software settings window.

You further acknowledge and agree that any information gathered by Rightholder can be used to track and publish reports on security risk trends in the Rightholder's sole and exclusive discretion.

If you do not wish for the information collected by the Software to be sent to the Rightholder, You should not activate and/or de-activate, the Kaspersky Security Network service.

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[Topic 175193]

Data provision under the End User License Agreement on the territory of the European Union, the United Kingdom, Brazil, or by California residents

This section contains information on the specific data that are provided to Kaspersky if you have installed the application version which is intended for use in the European Union, the United Kingdom, Brazil, or by California residents. The information mentioned in this section does not contain any personal data of the User and is needed for the operation of the Rightholder's Software, unless expressly stated otherwise.

You agree to automatically, while using the software, provide Kaspersky with the following data for improving the quality of real-time protection, improving the quality of operation of the software and the timely detection and rectification of errors associated with the mechanism for installation, removal and update of the software, accounting for the number of users:

• Information about the Rightholder's installed software; full version of the software, software update ID; type of installed software; software installation/removal status; installation error code; software ID; software rebranding ID; software localization; software rebranding code; OS type (server, workstation, domain controller); installation type (new installation, upgrade); time spent on software installation, in seconds; indicator of user-interrupted installation.
• Other information: protocol used for transmitting data to KSN.
• Information about the user environment: indicator that the Device Guard component (Windows) is enabled; operating system family; OS version, OS build number, OS update number, OS edition, extended information about the OS edition; type of hardware platform; additional information about OS features; device type (laptop, desktop PC, tablet).
• Information about the processed object: public certificate key; scanned object's digital certificate fingerprint and hashing algorithm; name of the detected malware or legitimate application that could be exploited to harm a user's device or data; time stamp of the triggered record in the software anti-virus databases; ID of the triggered record in the software anti-virus databases; type of triggered record in the software anti-virus databases.
• Information about web service requests: processed web address; IP address (IPv4) of the web service that was requested; certificate type.
• Information about the license and other agreements: software retail item ID; type of utilized software license; license term for software use; number of days remaining until the software usage license expires; full name of the partner organization that received the order for the software usage license.

To improve the quality of protection of the User performing payment transactions on the Internet, you agree to automatically provide the financial website with information about the name and version of the Software and the Software customization setting, the ID of the Software plug-in in the browser used to access the financial website, and the ID showing whether a safe browser or a regular browser was used.

The information received is protected by the Rightholder in the manner prescribed by the law and is required for the operation of the Software made available to use under the license.

Kaspersky may use the acquired statistical data based on the information received to monitor trends in computer security threats and publish reports on those threats.

[Topic 144977]

Data provision to Kaspersky Security Network

The scope of data transmitted to Kaspersky Security Network is described in the Kaspersky Security Network Statement.

To view the Kaspersky Security Network Statement:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. In the Settings window, select the Protection section.
4. In the Protection section, select the Kaspersky Security Network component.

   The Kaspersky Security Network window opens.

5. Click the Kaspersky Security Network Statement link to open the text of the Kaspersky Security Network Statement.

[Topic 144978]

Saving data to the application operation report

Report files can contain personal data obtained during operation of protection components, such as File Anti-Virus, Mail Anti-Virus, Web Anti-Virus, Anti-Spam, and Parental Control.

Report files can contain the following personal data:

• IP address of the user's device
• Online browsing history
• Blocked links
• Versions of the browser and operating system
• Names of cookies and other files and paths to them
• Email address, sender, message subject, message text, user names, and list of contacts

Report files are stored locally on your computer and are not transmitted to Kaspersky. Path to report files: %allusersprofile%\Kaspersky Lab\AVP21.3\Report\Database.

Reports are stored in the following files:

• reports.db
• reports.db-wal
• reports.db-shm (does not contain any personal data)

Report files are protected against unauthorized access if self-defense is enabled in Kaspersky Total Security. If self-defense is disabled, report files are not protected.

[Topic 178754]

Saving data for Technical Support

The application processes and stores the following personal data for further analysis by Technical Support:

• Data that is displayed in the application interface:
  • Email address used to connect to My Kaspersky
  • Website addresses that were added to the exclusions (displayed in the Web Anti-Virus, Anti-Banner, Private Browsing, and Network components, and in the Reports window)
  • License data

  This data is stored locally in a non-modified form and can be viewed under any user account on the computer.

• Data on the system memory of Kaspersky Total Security processes at the moment when a memory dump is created.
• Data that is gathered when traces are enabled.

This data is stored locally in a modified form and can be viewed under any user account on the computer. This data is transmitted to Kaspersky only with your consent when contacting Technical Support. To learn more about the data, click the Regulation on data provisioning link in the Support Tools window.

[Topic 160950]

About using the application in the European Union, the United Kingdom, Brazil, or by California residents

The versions of the application that Kaspersky and our partners distribute in the European Union, the United Kingdom, Brazil (as well as the versions intended to be used by California residents) meet the requirements of the regulations governing the collection and processing of personal data that have been established in these regions.

To install the application, you must accept the End User License Agreement and the terms of the Privacy Policy.

In addition, the Setup and Removal Wizard prompts you to accept the following agreements regarding how your personal data is processed:

• Kaspersky Security Network Statement. This statement allows Kaspersky experts to promptly receive information about threats detected on your computer, about applications being run and signed applications being downloaded, as well as operating system information to improve your protection.
• Statement regarding data processing for marketing purposes. This statement allows us to create more valuable offers for you.
• Statement regarding data processing while using Anti-Spam. This statement allows Kaspersky experts to receive data in order to improve the Anti-Spam component.

You can accept or decline the Kaspersky Security Network Statement and Statement regarding data processing for marketing purposes at any time from the Settings → Protection → Kaspersky Security Network window.

[Topic 85309]

Why My Kaspersky is needed

My Kaspersky is a Kaspersky website designed for centralized information storage and management of Kaspersky applications that you use.

On My Kaspersky, you can:

• View information about licenses and their expiration dates
• Remotely manage computer protection
• Securely store and synchronize your passwords and other personal information if you use Kaspersky Password Manager
• Protect your children from dangers of the Internet and applications if you use Kaspersky Safe Kids
• Download purchased applications
• Contact Technical Support
• Learn about new applications and special offers from Kaspersky

To access My Kaspersky features, you need an account.

Detailed information on using My Kaspersky is available in My Kaspersky help.

[Topic 101735]

About My Kaspersky account

A My Kaspersky account is required to sign in to the My Kaspersky website as well as to use the website and certain Kaspersky applications.

If you do not have an account yet, you can create it on the My Kaspersky website or from the applications compatible with the website. You can also use accounts used with other Kaspersky resources to sign in to the website.

While creating an account, you have to specify a valid email address and set a password. The password must contain at least 8 characters, one numeral, one uppercase letter, and one lowercase Latin letter. Blank spaces are not allowed.

If the password is too weak or common, the account will not be created.

After the account is created, you will receive an email message containing a link for activation of your account.

Please activate your account using the email link.

[Topic 71028]

How to create a My Kaspersky account

To create a My Kaspersky account:

1. Open the main application window.
2. Click the My Kaspersky button.
3. In the My Kaspersky window, click the Sign in button.

   The Connect to My Kaspersky window opens.

4. Enter your email address in the Enter email address field and click the button next to the entry field.
5. If the application fails to automatically detect your region, you will be asked to select one. The applications that you can install and the available payment methods that you can use depend on your selected region. Enter your region and click Confirm.
6. Enter your password in the Password field and click the button next to the entry field.

   The password must contain at least 8 characters, which must include one numeral, one uppercase letter, and one lowercase letter.

7. Select the I agree to provide Kaspersky with my email address to receive personalized marketing offers check box if you want to receive Kaspersky notifications in your mailbox.

   In some application versions, this check box is named I confirm that I allow AO Kaspersky Lab to use my email address, first name, and last name to contact me by email about personalized special offers, reviews, surveys, order completion reminders, relevant news and events or I confirm that I allow AO Kaspersky Lab to use my email address to contact me by email about personalized special offers, reviews, surveys, order completion reminders, relevant news and events.

8. Enter your first name in the Your first name field.
9. Enter your last name in the Your last name field.
10. Click the Create button.

    A message will be sent to your email address, containing a link that you must click to activate your My Kaspersky account.

11. Click the link to activate your account on My Kaspersky portal.

The field layout during creating an account is composed by Kaspersky experts and may change.

[Topic 85310]

About remote management of computer protection

If your computer has Kaspersky Total Security installed and is connected to My Kaspersky, you can manage protection of this computer remotely.

To manage computer protection remotely, sign in to My Kaspersky with your account and go to the Devices section.

In the Devices section, you can:

• View the list of computer security problems and fix them remotely
• Scan the computer for viruses and other threats
• Update databases and application modules
• Configure Kaspersky Total Security components

If a computer scan is started from My Kaspersky, Kaspersky Total Security processes objects that are detected automatically without your involvement. On detecting a virus or other threat, Kaspersky Total Security attempts to perform disinfection without rebooting the computer. If disinfection without restarting the computer is impossible, the list of computer security problems on My Kaspersky shows a message to the effect that the computer needs restarting to perform disinfection.

If the list of detected objects on My Kaspersky includes more than 10 items, they are grouped. In this case, the detected objects can be processed via My Kaspersky only together without the ability to examine each object separately. To view separately objects in this case, you are advised to use the interface of the application installed on the computer.

[Topic 85311]

How to proceed to remote management of computer protection

To proceed to remote management of computer protection, you need to connect your device to My Kaspersky. If you previously entered your credentials in another Kaspersky application on this computer, Kaspersky Security Cloud will connect to My Kaspersky automatically. If the application fails to automatically connect your device to My Kaspersky, you need to connect manually.

To connect a device to My Kaspersky:

1. Open the main application window.
2. Click the My Kaspersky button.
3. Click the Sign In button.

   In some regions, when you connect to My Kaspersky you accept the Statement regarding data processing for purpose of using Web-Portal located at the following path: <disk>:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 21.3\Doc\KAV-KIS-PURE-KFA\<language>\consumer_gdpr_kav_kis_kts_kfa_2021_tr_mykaspersky_mykaspersky.txt (for 64-bit systems) or <disk>:\Program Files\Kaspersky Lab\Kaspersky Total Security 21.3\Doc\KAV-KIS-PURE-KFA\<language>\consumer_gdpr_kav_kis_kts_kfa_2021_tr_mykaspersky_mykaspersky.txt (for 32-bit systems).

   • In the Connect to My Kaspersky window, enter the credentials to connect the application to My Kaspersky and click the Sign in button.
   • If you do not have a My Kaspersky account yet:
     1. Click the Create Account button and register on My Kaspersky.
     2. Click the Create button.

The application will connect your device to My Kaspersky.

To proceed to remote management of computer protection:

1. Open the main application window.
2. Click the My Kaspersky button.
3. In the My Kaspersky window, click the Go to My Kaspersky button.

The My Kaspersky window opens in the default browser.

A connection to My Kaspersky may fail due to a My Kaspersky malfunction. When this happens, Kaspersky Total Security displays a notification about problems experienced by My Kaspersky that are being resolved by Kaspersky staff. If you are unable to connect to My Kaspersky due to a My Kaspersky malfunction, retry connecting later.

[Topic 201574]

How to configure the application interface

This section contains information on how to configure the interface of Kaspersky Total Security.

[Topic 201576]

How to change the application icon

To change the application icon:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Interface section.
4. In the Application icon block, choose one of the following options:
   • Standard icon. When this option is selected, the desktop and the notification area will display the standard application icon.
   • Midori Kuma. When this option is selected, the desktop and the notification area will display the icon containing an image of the bear mascot known as Midori Kuma.

[Topic 201577]

How to change the application design theme

The capability to change the application design theme is not available in all regions.

To change the application design theme:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Interface section.
4. In the Design theme block, select the Use a custom design theme check box.
5. Click Select and enter the path to the ZIP archive or folder containing the files with the custom design theme.

After you add a custom design theme, it will be applied after the application is restarted.

[Topic 70969]

About application notifications

Notifications that appear in the taskbar notification area inform you of application events that require your attention. Depending on how critical the event is, you may receive the following types of notifications:

• Critical notifications inform you of events that have critical importance for the computer's security, such as detection of a malicious object or dangerous activity in the operating system. Windows used for critical notifications and pop-up messages are red.
• Important notifications inform you of events that are potentially important for the computer's security, such as detection of a probably infected object or suspicious activity in the operating system. Windows used for important notifications and pop-up messages are yellow.
• Information notifications inform you of events that do not have critical importance for the computer's security. Windows used for information notifications and pop-up messages are green.

If a notification is displayed on the screen, you should select one of the options that are suggested in the notification. The optimal option is the one recommended as the default by Kaspersky experts.

A notification can be closed automatically when the computer is restarted, when Kaspersky Total Security is quit, or in Connected Standby mode in Windows 8. Application Control notifications are closed automatically after 500 seconds. Notifications about the startup of applications are closed after 1 hour. When a notification is closed automatically, Kaspersky Total Security performs the default recommended action.

Notifications are not displayed during the first hour of application operation if you have purchased a computer with Kaspersky Total Security preinstalled (OEM distribution). The application processes detected objects in accordance with the recommended actions. The results of this processing are saved in a report.

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[Topic 201575]

How to configure application notifications

Click the links below to learn how to configure application notifications.

How to configure delivery of notifications

How to configure delivery of notifications containing news and special offers from Kaspersky

How to enable notification sounds

[Topic 201669]

How to change the application icon in the notification area depending on the application status

To change the application icon in the notification area depending on the application status:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Interface section.
4. In the Show application's status in notifications area block, choose a status and select a check box.

When the application switches to a state corresponding to the selected status, the application icon in the notification area will change.

[Topic 70756]

How to password-protect access to Kaspersky Total Security management functions

A single computer may be shared by several users with various levels of experience and computer literacy. Unrestricted access of different users to Kaspersky Total Security and its settings may compromise the level of computer security.

To restrict access to the application, you can define an administrator password for the KLAdmin account. This user has unlimited rights to manage and modify the settings of Kaspersky Total Security, and to assign application access permissions to other users. After you create a password for KLAdmin, you can assign application access permissions to various users or groups of users.

To create a KLAdmin administrator password for Kaspersky Total Security:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Interface section.
4. Switch the Password protection toggle to On.
5. In the opened window, fill in the User name (KLAdmin is recommended), Enter password and Confirm password fields.

   Tips on creating a strong password:

   • The password must contain at least eight and no more than 128 characters.
   • The password contains at least one number.
   • The password contains both lowercase and uppercase letters.
   • The password must contain at least one special character (for example: ! @ # $ % ^ & *).
6. Click OK.

A forgotten password cannot be recovered. If you have forgotten your password, contact Technical Support to recover access to Kaspersky Total Security settings.

The user KLAdmin can assign permissions to the following users and user groups:

• Everyone user group. This group includes all users of the operating system. If you grant this group permission to perform a particular action, then group users will always be allowed to perform this action, even if a specific user or a user group belonging to the Everyone user group does not have individual permission to perform the action. By default, members of the Everyone group are not allowed to perform any actions.
• <system user>. By default, the selected user is not allowed to perform any actions. This means that when you try to perform a prohibited action, you will be prompted to enter your KLAdmin account password.

How to add a user or user group

How to edit permissions for a user or user group

How to allow an action for an individual user or user group

How to forbid an action for an individual user or user group

When you try to perform any action from the list in the Add permissions for a user or group window, the program will ask you to enter a password. In the password window, enter the username and password for the current user account. The action will be executed if the specified account has permission to perform this action. In the password window, you can specify the time interval during which the user will not have to reenter the password.

[Topic 203269]

How to speed up computer performance

After prolonged use of a computer, the operating system may slow down. This slowdown is caused by a large number of excess files and Windows registry errors that accumulate during operation.

The operating system may also be slowed down by installed applications that are rarely used. Many of these applications may run as soon as the operating system loads and can significantly slow down the computer. You may even have no idea that a specific application is running in the background using up computer resources.

To speed up computer performance:

1. Open the main application window.
2. Click the Speed up PC button.
3. In the opened Speed up PC window:
   • In the Speed up computer performance block, click the Start button (or View if the search was already performed).

     The application performs a search and generates a report with the following contents:

     • Unused system files. Click the block to view a detailed report on the operating system files that are not being used. Click the Clear button to delete these files.
     • Windows registry errors. Click the block to view a detailed report on the Windows registry errors that you can delete without risking damage to the operating system. Click the Fix button to fix detected errors.
   • Click on the Speed up startup section to view a report that shows which autorun applications are slowing down the computer. Switch the Autorun toggle next to the application to Off and click Done.
   • Click Free up space to free up hard drive space. In the opened window, search for unnecessary files.
     • Duplicate files. Click the Find button to start searching for duplicates of files. You can specify the search range in the drop-down list. In the search results window, select the files and click Delete.
     • Large files. Click the Find button to start searching for large files. You can specify the search range in the drop-down list. In the search results window, select the files and click Delete.

       Large file search does not work for files that have two or more hard link references in the operating system.

     • Unused applications. Click the Find button. The search results report contains a list of applications that have not been used in more than three months. Select an application and click Remove.

To send feedback on the performance of the Speed up PC feature:

In the Speed up PC window, click the Send feedback button and complete the feedback form.

Your feedback is needed by Kaspersky experts to assess the quality of the Speed up PC feature.

The Speed up PC feature is available in test mode till July 30th, 2021.

This functionality is not available in all regions.

[Topic 70907]

Assessing computer protection status and resolving security issues

Problems with computer protection are symbolized by an indicator located in the upper part of the main application window. Green indicates that your computer is protected. Yellow indicates that there are protection problems and red indicates that your computer's security is at serious risk. You are advised to fix problems and security threats immediately.

You can open the Notification Center window by clicking the Details button in the main application window. This window provides detailed information about the protection status of the computer and suggests possible actions for rectifying problems and threats.

Problems with protection are grouped by categories. For each problem, a list is displayed of actions that you can take to solve the problem.

The Recommendations section lists actions that should be performed to optimize operation of the application and use it more effectively.

The Show N ignored notifications section displays notifications to which the Ignore action has been applied. Problems listed in this section do not affect the color of the protection indicator in the main application window.

[Topic 70772]

Update databases and application modules

This section contains information about database and application module updates.

[Topic 93957]

About database and application module updates

The installation package of Kaspersky Total Security includes databases and application modules. Using these databases:

• Kaspersky Total Security detects the majority of threats using Kaspersky Security Network, which requires an Internet connection.
• Kaspersky Total Security detects adware, auto dialers, and other legitimate software that can be used by intruders to damage your computer or personal data.

To get full protection, we recommend updating the databases and application modules as soon as the application has been installed.

Databases and program modules are updated in stages:

1. Kaspersky Total Security starts updating databases and application modules according to the specified settings: automatically, on schedule, or on demand. The application contacts an update source that stores a database and application module update package.
2. Kaspersky Total Security compares the existing databases with the databases available at the update source. If the databases are different, Kaspersky Total Security downloads the missing parts of the databases.

The application then uses the updated databases and application modules to scan the computer for viruses and other threats.

Update sources

You can use the following update sources:

• Kaspersky update servers
• HTTP or FTP server
• Network folder

Special considerations when updating databases and application modules

Updates of databases and application modules are subject to the following restrictions and specifics:

• Databases are considered out of date after one day and extremely out of date after seven days.
• To download an update package from Kaspersky servers, an Internet connection is required.
• Updates of databases and application modules are unavailable in the following cases:
  • The license has expired, and the grace period or limited functionality mode is not available.
  • A metered mobile Internet connection is used. This limitation applies on computers running under Microsoft Windows 8 or more recent versions of this operating system if automatic updates or scheduled updates are enabled and a traffic limit has been set for a metered mobile connection. If you want the application to update databases and application modules in this case, clear the Limit traffic on metered connections check box under Settings → Network settings.
  • The application is used under subscription, and you have suspended your subscription on the website of the service provider.

Installing an update package

When an update package (patch) is received, Kaspersky Total Security installs it automatically. To complete the installation of an update package, you must restart the computer. Until the computer is restarted, the application icon in the notification area is red, and the Kaspersky Total Security Notification Center window displays a prompt to restart the computer.

[Topic 93958]

How to start an update of databases and application modules

To run an update of databases and application modules:

1. Open the main application window and click the Database update button.

   The Database update window opens.

2. In the Database update window, click the Run update button.

[Topic 82511]

Scanning the computer

During the scan Kaspersky Total Security searches for infected files and malware. There are several types of scans that vary in their search duration and scope.

• Full Scan. Scans all areas of the computer. This scan requires a lot of time to complete.
• Quick Scan. Scans objects that are loaded when the operating system starts as well as system memory and boot files. This scan does not require a lot of time to complete.
• Selective Scan. Scans the selected file or folder.
• Removable drive scan. Scan of removable drives, such as hard drives and USB sticks connected to the computer.
• Context Menu Scan. This option scans files from the context menu.
• Background Scan. Scan of system memory, the system partition, boot sectors, and startup objects, as well as rootkits search.

• Vulnerability Scan. It scans the computer for vulnerabilities that malware could exploit to infect your system.

After you install Kaspersky Total Security, we recommend that you perform a full scan of your computer.

[Topic 70771]

How to run a Full Scan

During a full scan, Kaspersky Total Security scans the following objects by default:

• System memory
• Objects loaded on operating system startup
• System backup storage
• Hard drives and removable drives

We recommend running a full scan immediately after installing Kaspersky Total Security to your computer.

To start a full scan:

1. Open the main application window.
2. Click the Scan button.

   The Scan window opens.

3. In the Scan window, select the Full Scan section.
4. In the Full Scan section, click the Run scan button.

Kaspersky Total Security starts a full scan of your computer.

[Topic 70905]

How to run a Custom Scan

A Selective Scan lets you scan a file, folder, or drive for viruses and other threats.

To start a selective scan:

1. Open the main application window.
2. Click the Scan button.

   The Scan window opens.

3. In the Scan window, select the Selective Scan section.
4. Click the Select button and specify an object in the file or folder selection window that opens.
5. Click the Run scan button.

[Topic 70775]

How to run a Quick Scan

During a quick scan, Kaspersky Total Security scans the following objects by default:

• Objects loaded at the startup of the operating system
• System memory
• Disk boot sectors

To start a quick scan:

1. Open the main application window.
2. Click the Scan button.

   The Scan window opens.

3. In the Scan window, select the Quick Scan section.
4. In the Quick Scan section, click the Run scan button.

Kaspersky Total Security starts a quick scan of your computer.

[Topic 199671]

How to run a removable drive scan

Removable drives that you connect to the computer may contain viruses or other applications that present a threat. Kaspersky Total Security scans removable drives to prevent your computer from becoming infected. You can configure a removable drive scan to be started manually or automatically when a removable drive is connected to the computer. Automatic scanning of removable drives is enabled by default.

To manually scan a removable drive:

1. Open the main application window.
2. Click the Scan button.

   The Scan window opens.

3. In the Scan window, select the Removable drives scan section.
4. In the drop-down list, select the drive letter of the external device and click on the Run scan button.

Kaspersky Total Security will start scanning the connected device.

[Topic 199673]

How to run a Context Menu File or Folder Scan

To run the context menu file or folder scan, perform the following actions:

1. Right-click on the file or folder that needs to be scanned.
2. In the context menu that opens, select Scan for viruses.

Kaspersky Total Security will start scanning the selected file or folder.

[Topic 199672]

How to enable or disable a background scan

Background scan is an automatic scan mode of Kaspersky Total Security that does not display notifications. This scan requires fewer computer resources than other types of scans (for example, Full Scan). When in this mode, Kaspersky Total Security scans the system memory, system volumes, boot sectors and startup objects, and searches for rootkits.

A background scan is started in the following cases:

• After the anti-virus databases are updated.
• Thirty minutes after Kaspersky Total Security launch.
• Every six hours.
• If the computer remains idle for five or more minutes (after the screen saver is started).

A background scan is interrupted when any of the following conditions is met:

• The computer becomes active again.
• If an Idle Scan has not been performed for more than ten days, then the scan will not be interrupted and allowed to finish.
• The computer (laptop) switches to battery mode.

When running a background scan, Kaspersky Total Security does not scan files whose contents are located in OneDrive cloud storage.

To enable or disable a background scan:

1. Open the main application window.
2. Click the Scan button.

   The Scan window opens.

3. In the Scan window, click the icon in the Background scan block.

   The Background scan settings window opens.

4. In the Background scan settings window, switch the toggle to On or Off.

[Topic 202599]

How to create a scan schedule

To create a scan schedule:

1. Open the main application window.
2. Click the Scan button.

   The Scan window opens.

3. In the Scan window, select the type of scan and click the icon.
4. In the opened window, click the Scan schedule link to proceed to the Scan schedule window.
5. In the Scan schedule window, in the Run scan list, select a period, such as Daily, and specify the time to start the scan.

A scan schedule cannot be created for the Scan from Context Menu type of scan.

[Topic 70776]

How to search for vulnerabilities in applications installed on your computer

Applications installed on your computer may have vulnerabilities that can be exploited by malware. Scanning your computer will help find these vulnerabilities and prevent infection of your computer.

To start a vulnerability scan:

1. Open the main application window.
2. In the lower part of the main window, click the More Tools button.

   The Tools window opens.

3. Go to the Manage applications section.
4. Click the Vulnerability Scan link to open the Vulnerability Scan window.
5. In the Vulnerability Scan window, click the Start scan button.

Kaspersky Total Security starts scanning your computer for vulnerabilities.

Starting with Kaspersky Total Security 2021, the operating system vulnerability scan feature is no longer included with the application. If you want to scan for operating system vulnerabilities, you can go back to the previous version of the application.

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[Topic 172863]

Scanning files in OneDrive cloud storage

In Windows 10 RS3 or later, Kaspersky Total Security does not scan files in OneDrive cloud storage. If the application detects such files during a scan, it shows a notification stating that the files in cloud storage were not scanned.

The following components do not scan files in OneDrive cloud storage:

• Full Scan
• Selective Scan
• Quick Scan
• Background Scan

The report on the operation of Kaspersky Total Security contains a list of files in OneDrive cloud storage that were skipped during scan.

Files downloaded from OneDrive cloud storage to a local computer are scanned by real-time protection components. If a file scan was postponed and the file has been uploaded back to OneDrive cloud storage before the scan is started, this file may be skipped during a scan.

When running applications and scripts, the Application Control and System Watcher components download applications from the OneDrive cloud storage to the local computer to scan.

In order to make sure that OneDrive files are displayed in Explorer, turn on the Files on demand in the OneDrive client application feature. If you are connected to the Internet, you can use them just like any other files on your computer.

[Topic 70904]

How to restore a file deleted or disinfected by the application

Backup copies of files deleted or disinfected by Kaspersky Total Security are placed in a special folder on your computer, named Quarantine. Backup copies of files are stored in a special format that is not dangerous to your computer. You can restore a file deleted or disinfected by the application from the backup copy stored in Quarantine.

We recommend that you avoid restoring deleted or disinfected files since they may pose a threat to your computer!

Kaspersky Total Security does not disinfect Windows Store apps. If scanning results indicate that such an app is dangerous, it is deleted from your computer. When a Windows Store app is deleted, Kaspersky Total Security does not create a backup copy of it. To restore such objects, you must use the recovery tools included with the operating system (for detailed information, see the documentation for the operating system that is installed on your computer) or update apps via the Windows Store.

To restore a file that has been deleted or disinfected by the application:

1. Open the main application window.
2. Click the More Tools button in the lower part of the main window to open the Tools window.
3. In the Tools window, go to the Security section.
4. In the Security section, click the Quarantine link to open the Quarantine window.
5. In the Quarantine window that opens, select the required file from the list and click the Restore button.

[Topic 82512]

How to recover the operating system after infection

This section contains information on restoring the operating system after it has been infected with malware.

[Topic 40951]

Recovering the operating system after infection

If you suspect that the operating system of your computer has been corrupted or modified due to malware activity or a system failure, use the Microsoft Windows Troubleshooting Wizard, which clears the system of any traces of malicious objects. Kaspersky recommends that you run the Wizard after the computer has been disinfected to make sure that all threats and damage caused by infections have been fixed.

The Wizard checks whether there are any changes to the system, which can include access to the network being blocked, file name extensions for known formats being changed, Control Panel being blocked, etc. There are different reasons for these different kinds of damage. These reasons may include malware activity, incorrect system configuration, system failures, or malfunctioning applications for system optimization.

After the review is complete, the Wizard analyzes the information to evaluate whether there is system damage that requires immediate attention. Based on the review, the Wizard generates a list of actions that are necessary to eliminate the damage. The Wizard groups these actions by category based on the severity of the problems detected.

[Topic 82513]

Troubleshooting the operating system by using the Microsoft Windows Troubleshooting Wizard

To run the Microsoft Windows Troubleshooting Wizard:

1. Open the main application window.
2. In the lower part of the main window, click the More Tools button.

   The Tools window opens.

3. Go to the Clean and optimize section.
4. Click the Microsoft Windows Troubleshooting link to run the Microsoft Windows Troubleshooting Wizard.

The Microsoft Windows Troubleshooting Wizard window opens.

The Wizard consists of a series of pages (steps), which you can navigate through by clicking the Back and Next buttons. To close the Wizard after it finishes, click the Done button. To stop the Wizard at any stage, click the Cancel button.

Let us review the steps of the Wizard in more detail.

Start recovery of the operating system

1. Select one of the two options for Wizard operation:
   • Search for damage caused by malware activity. The Wizard will search for problems and possible damages.
   • Roll back changes. The Wizard will roll back the fixes applied to previously identified problems and damages.
2. Click the Next button.

Search for problems

If you selected the Search for damage caused by malware activity option, the Wizard searches for problems and possible damages that should be fixed. When the search is complete, the Wizard proceeds automatically to the next step.

Select actions to fix damage

All damage found at the previous step is grouped based on the type of danger that it poses. For each damage group, Kaspersky recommends a set of actions to repair the damage.

There are three groups:

• Strongly recommended actions eliminate problems that pose a serious security threat. You are advised to repair all damage in this group.
• Recommended actions are aimed at repairing damage that may pose a threat. You are also advised to repair damage in this group.
• Additional actions repair operating system damage that is not dangerous now, but may pose a threat to the computer's security in the future.

Expand the list of the selected group to view damage within the group.

To get the Wizard to fix a specific type of damage, select the check box next to the damage description. By default, the Wizard fixes damage belonging to the groups of recommended and strongly recommended actions. If you do not want to fix a specific type of damage, clear the check box next to it.

It is strongly recommended that you not clear the check boxes selected by default, as doing so will leave your computer vulnerable to threats.

After you define the set of actions for the Wizard to perform, click the Next button.

Fix damage

The Wizard performs the actions selected during the previous step. It may take a while to fix damage. After fixing damage, the Wizard automatically proceeds to the next step.

Wizard completion

Click the Done button to exit the Wizard.

[Topic 96493]

Operating system emergency recovery

The Kaspersky Rescue Disk application is intended for emergency recovery of the operating system. You can use Kaspersky Rescue Disk for scanning and disinfecting infected computers that cannot be disinfected using other methods (for example, with anti-virus applications).

More details on using Kaspersky Rescue Disk are available on the Technical Support website.

[Topic 82514]

Protecting email

This section provides information about how to protect your email against spam, viruses, and other threats.

[Topic 70873]

Configuring Mail Anti-Virus

Kaspersky Total Security allows scanning email messages for dangerous objects by using Mail Anti-Virus. Mail Anti-Virus starts when the operating system is started and remains constantly in the RAM of the computer, scanning all email messages that are sent or received over the POP3, SMTP, IMAP, and NNTP protocols, as well as via encrypted connections (SSL) over the POP3, SMTP, and IMAP protocols.

By default, Mail Anti-Virus scans both incoming and outgoing messages. If necessary, you can enable scanning of incoming messages only.

To configure Mail Anti-Virus:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. In the Protection section, select the Mail Anti-Virus component.

   The Mail Anti-Virus settings are displayed in the window.

4. Make sure that the switch in the upper part of the window that enables / disables Mail Anti-Virus, is enabled.
5. Select a security level:
   • Recommended. When this security level is set, Mail Anti-Virus scans incoming and outgoing messages and attached archives, and performs heuristic analysis with the Medium scan level of detail.
   • Low. If you select this security level, Mail Anti-Virus scans incoming messages only, without scanning attached archives.
   • High. When this security level is set, Mail Anti-Virus scans incoming and outgoing messages and attached archives, and performs heuristic analysis with the Deep scan level of detail.
6. In the Action on threat detection section, select the action that you want Mail Anti-Virus to perform when an infected object is detected (for example, disinfect).

If no threats are detected in an email message, or if all infected objects have been successfully disinfected, the message becomes available for further access. If the component fails to disinfect an infected object, Mail Anti-Virus renames or deletes the object from the message and adds a notification to the message subject line, stating that the message has been processed by Kaspersky Total Security. Before deleting an object, Kaspersky Total Security creates a backup copy of it and places a copy in Quarantine.

When you upgrade to a more recent application version, the user-configured Mail Anti-Virus settings are not saved. The new application version will use the default Mail Anti-Virus settings.

If Kaspersky Total Security detects the password for the archive in the message text during scanning, the password is used to scan the contents of that archive for malware. The password is not saved. The archive is unpacked before scanning. If the application crashes while unpacking the archive, you can manually delete the files that are unpacked at the following path: %systemroot%\temp. The files have the PR prefix.

[Topic 70766]

Blocking unwanted email (spam)

If you receive large amounts of unwanted messages (spam), we recommend that you enable the Anti-Spam component and set the Recommended security level for it.

To enable Anti-Spam and set the Recommended security level:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Protection section.
4. Select the Anti-Spam component.

   The window displays the settings of Anti-Spam.

5. Enable Anti-Spam using the switch.
6. In the Security level section, make sure that the Recommended security level is set.

The following limitations apply to Anti-Spam:

• The Anti-Spam component can only analyze messages that are fully downloaded from the mail server, regardless of the protocol used.
• The Anti-Spam component does not check mail transferred using MAPI protocol.

The Anti-Spam component is disabled when you upgrade to a more recent application version. You can enable the component manually.

In some application versions, to enable the Anti-Spam component, you must accept the terms of the Statement regarding data processing for Anti-Spam.

[Topic 70892]

Protecting personal data on the Internet

This section provides information about how to make your Internet browsing safe and protect your data against theft.

[Topic 82527]

About protection of personal data on the Internet

Kaspersky Total Security helps you to protect your personal data against theft:

• Passwords, user names, and other registration data
• Account numbers and bank card numbers

Kaspersky Total Security includes components and tools that allow you to protect your personal data against theft by criminals who use methods such as

Protection against phishing is provided by Anti-Phishing, which is implemented in the Web Anti-Virus and Anti-Spam components. Enable these components to ensure comprehensive protection against phishing.

Protection against interception of data entered on the keyboard is provided by On-Screen Keyboard and Secure Keyboard Input.

The Privacy Cleaner Wizard clears the computer of all information about the user's activities.

Safe Money and Kaspersky VPN protect data when you use Internet banking services and shop on online stores.

Protection against personal data transfer via the Internet is provided by one of the Parental Control tools.

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[Topic 70895]

About On-Screen Keyboard

When using the Internet, you frequently need to enter your personal data or your user name and password. This happens, for example, during account registration on websites, online shopping, and Internet banking.

There is a risk that personal data can be intercepted by hardware keyboard interceptors or keyloggers, which are programs that record keystrokes. The On-Screen Keyboard tool prevents the interception of data entered via the keyboard.

Many programs classified as spyware can take screenshots, which then are automatically transmitted to an intruder for further analysis to steal the user's personal data. On-Screen Keyboard protects entered personal data from attempts to intercept it by means of screenshots.

On-Screen Keyboard has the following features:

• You can click the On-Screen Keyboard buttons with the mouse.
• Unlike hardware keyboards, it is impossible to press several keys simultaneously on On-Screen Keyboard. This is why key combinations (such as ALT+F4) require that you click the first key (for example, ALT), then the second key (for example, F4), and then the first key again. The second click of the key acts in the same way as releasing the key on a hardware keyboard.
• The On-Screen Keyboard language can be switched by using the same shortcut that is specified by the operating system settings for the hardware keyboard. To do so, right-click the other key (for example, if the LEFT ALT+SHIFT shortcut is configured in the operating system settings for switching the keyboard language, left-click the LEFT ALT key and then right-click the SHIFT key).

To ensure protection of data entered via On-Screen Keyboard, restart your computer after installing Kaspersky Total Security.

The use of On-Screen Keyboard has the following limitations:

• On-Screen Keyboard prevents interception of personal data only when used with the Chromium-based Microsoft Edge, Mozilla Firefox, or Google Chrome browsers. When used with other browsers, On-Screen Keyboard does not protect entered personal data against interception.
• On-Screen Keyboard cannot protect your personal data if the website requiring the entry of such data is hacked, because in this case the information is obtained directly by the intruders from the website.
• On-Screen Keyboard does not prevent screenshots that are made by using the Print Screen key and other combinations of keys specified in the operating system settings.

Kaspersky Total Security does not provide protection against unauthorized screenshots in Microsoft Windows 8 and 8.1 (64-bit only) if the On-Screen Keyboard window is open but the Protected Browser process is not started.

The preceding list describes the main restrictions in functionality for protection of data input. A full list of restrictions is given in an article on the Kaspersky Technical Support website.

[Topic 82518]

How to open On-Screen Keyboard

You can open On-Screen Keyboard in the following ways:

• From the application window
• From the toolbar of Chromium-based Microsoft Edge, Mozilla Firefox, or Google Chrome
• By using the quick launch icon of On-Screen Keyboard in entry fields on websites

  You can configure the display of the quick launch icon in entry fields on websites.

  When On-Screen Keyboard is used, Kaspersky Total Security disables the autofill option for entry fields on websites.

• By pressing a combination of keyboard keys

Starting On-Screen Keyboard from the application window

Starting On-Screen Keyboard from the browser toolbar

Starting On-Screen Keyboard by using the hardware keyboard

[Topic 90458]

How to configure the display of the On-Screen Keyboard icon

To configure display of the quick launch icon of On-Screen Keyboard in entry fields on websites:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Additional section.

   The window displays the settings for protecting data input.

4. In the On-Screen Keyboard block, select the Open On-Screen Keyboard by typing CTRL+ALT+SHIFT+P check box.
5. If you want the On-Screen Keyboard quick launch icon to be displayed in entry fields on all websites, select the Show quick launch icon in data entry fields check box.
6. If you want the On-Screen Keyboard quick launch icon to be displayed only when websites of specific categories are opened, select the check boxes for the categories of websites on which the On-Screen Keyboard quick launch icon should be displayed in entry fields.

   The On-Screen Keyboard quick launch icon is displayed when a website that belongs to any of the selected categories is accessed.

7. If you want to enable or disable display of the On-Screen Keyboard quick launch icon on a specific website:
   1. In the On-Screen Keyboard block, click the Manage exclusions link to open the Exclusions for On-Screen Keyboard window.
   2. In the lower part of the window, click the Add button.
   3. A window opens for adding an exclusion for On-Screen Keyboard.
   4. In the Web address mask field, enter the web address of a website.
   5. In the Scope section, specify where you want the On-Screen Keyboard quick launch icon to be displayed (or not to be displayed): on the specified page or on all pages of the website.
   6. In the On-Screen Keyboard icon section, specify whether or not you want the On-Screen Keyboard quick launch icon to be displayed.
   7. Click the Add button.

      The specified website appears in the list in the Exclusions for On-Screen Keyboard window.

When the specified website is accessed, the On-Screen Keyboard quick launch icon is displayed in the entry fields in accordance with the specified settings.

[Topic 70745]

About protection of data entered on the computer keyboard

Protection of data input on the computer keyboard allows avoiding interception of data that is entered on websites via the keyboard. To enable protection of data input on the keyboard, the Kaspersky Protection extension must be activated in the browser. You can configure protection of data input from the computer keyboard on various websites. After Secure Keyboard Input is configured, a pop-up message stating that Secure Keyboard Input is enabled will be displayed next to the field in which the cursor is set. By default, Secure Keyboard Input is enabled for all website categories except Internet communication.

Secure Keyboard Input has the following limitations:

• Secure Keyboard Input is available only for Chromium-based Microsoft Edge, Mozilla Firefox, and Google Chrome. If you are working in other browsers, the data that you enter from a hardware keyboard is not protected against being intercepted.
• Secure Keyboard Input does not work in browsers running in the application Sandboxie.
• Protection of data input from the computer keyboard cannot protect your personal data if a website that requires entering such data has been hacked, because in this case information is obtained by intruders directly from the website.

The preceding list describes the main restrictions in functionality for protection of data input. A full list of restrictions is given in an article on the Kaspersky Technical Support website.

Secure Data Input limitations

Secure Data Input in Kaspersky Total Security has the following limitations:

• Protection only works in the following browsers: Microsoft Edge based on Chromium, Mozilla Firefox, Mozilla Firefox ESR, and Google Chrome when the Kaspersky Protection extension is installed and enabled.
• Protection only works for pages that satisfy the following conditions:
  • The page is in a list of URL addresses or a category of pages that require Secure Keyboard Input.
  • The page is open in a Protected Browser.
  • The page is not on the URL exclusion list.
  • The page contains a field for entering a password; at the same time, the checkbox next to the "Password entry fields on all websites" category should be checked in the application settings.
  • To verify whether the checkbox is checked, go to Additional → Secure Data Input. In the Secure Keyboard Input section, click Edit categories.
• Protection only works for fields that satisfy the following conditions:
  • The input field is a single line, and it corresponds to the HTML <input> tag.
  • The input field is not hidden: The value of the type attribute is not equal to hidden, and in CSS styles the display field is not set to none.
  • Input fields are not fields of the submit, radio, checkbox, button, or image types.
  • The input field should not be read-only (readOnly).
  • The input field should be ready for input (get focus).
  • If the field has the maximum length (maxlength) attribute, the minimum number of characters that can be entered should be more than three.
• Protection does not work in the following cases:
  • Data is input using the IME technology.
  • The input field is not a password input field.

During the period after you install Kaspersky Total Security but before you restart the computer for the first time, the application will not intercept the first character entered by the user (in any application).

If you have any difficulties, send a request with a detailed description of the problem to the Kaspersky technical support team via My Kaspersky.

For instructions on working with My Kaspersky, see Help.

[Topic 139716]

How to configure protection of data entered on the computer keyboard

To configure protection of data input from the computer keyboard:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. In the Additional section, select the Secure Data Input subsection.

   The window displays the settings for protecting data input.

4. In the lower part of the window, in the Secure Keyboard Input section, select the Enable Secure Keyboard Input check box.
5. Open the Secure Data Input settings window by clicking the Edit categories link in the lower part of the Secure Keyboard Input section.
6. Select the check boxes for categories of websites on which you want to protect data that is entered via the keyboard.
7. If you want to enable or disable protection of data input from the keyboard on a specific website:
   1. Open the Exclusions for Secure Keyboard Input window by clicking the Manage exclusions link.
   2. In the window, click the Add button.
   3. A window opens for adding an exclusion to Secure Keyboard Input.
   4. In the window that opens, in the Web address mask field, enter a website address.
   5. Select one of the options for Secure Data Input on this website (Apply to the specified page or Apply to the entire website).
   6. Select the action to be performed by Secure Data Input on this website (Protect or Do not protect).
   7. Click the Add button.

The specified website appears in the list in the Exclusions for Secure Keyboard Input window. When this website is accessed, Secure Data Input will be active, functioning in accordance with the settings.

[Topic 70888]

Checking a website for safety

Kaspersky Total Security allows checking the safety of a website before you click a link to open it. Websites are checked using URL Advisor.

The URL Advisor component checks links on a web page opened in Chromium-based Microsoft Edge, Google Chrome, or Mozilla Firefox. Kaspersky Total Security displays one of the following icons next to the checked link:

 – if the linked web page is safe according to Kaspersky

 – if there is no information about the safety status of the linked web page

 – if a web page opened from a link could be used by criminals to harm your computer or data, according to Kaspersky

 – if the linked web page is dangerous according to Kaspersky

To view a pop-up window with more details on the link, move the mouse pointer to the corresponding icon.

By default, Kaspersky Total Security checks links in search results only. You can enable link checking on every website.

To enable link checking on websites:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. In the Protection section, select the Web Anti-Virus subsection.

   The window displays the settings for Web Anti-Virus.

4. By clicking the Advanced Settings link, open the Advanced settings of Web Anti-Virus section.
5. In the URL Advisor section, select the Check URLs check box.
6. If you want Kaspersky Total Security to scan the content of all websites, select On all websites except those specified.
7. If necessary, specify web pages that you trust in the Exclusions window. Open this window by clicking the Manage exclusions link. Kaspersky Total Security will not scan the content of the specified web pages.
8. If you want Kaspersky Total Security to check the content of specific web pages only:
   1. Select On specified websites only.
   2. Click the Configure checked websites link to open the Checked websites window.
   3. Click the Add button.
   4. Enter the address of the web page whose content you want to check.
   5. Select the checking status for the web page (if the status is Active, Kaspersky Total Security checks web page content).
   6. Click the Add button.

      The specified web page appears in the list in the Checked websites window. Kaspersky Total Security checks URLs on this web page.

9. To configure the advanced settings for URL checking, in the Advanced settings of Web Anti-Virus window, in the URL Advisor section, click the Configure URL Advisor link to open the URL Advisor window.
10. If you want Kaspersky Total Security to notify you about the safety of links on all web pages, in the Checked URLs section, select All URLs.
11. If you want Kaspersky Total Security to display information about whether a link belongs to a specific category of website content (for example, Profanity, obscenity):
    1. Select the Show information on the categories of website content check box.
    2. Select the check boxes next to categories of website content about which information should be displayed in comments.

Kaspersky Total Security checks links on the specified web pages and displays information about categories of the links in accordance with the selected settings.

[Topic 157530]

How to change encrypted connections settings

Encrypted connections are established over the SSL and TLS protocols. By default, Kaspersky Total Security scans such connections upon request from protection components, such as Mail Anti-Virus, Anti-Spam, Safe Money, URL Advisor, Private Browsing, Web Anti-Virus, and Anti-Banner.

To change encrypted connections settings:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Go to the Network settings section.
4. Select an action to perform when connecting to websites over an encrypted connection:
   • Do not scan encrypted connections. The application does not scan encrypted connections.
   • Scan encrypted connections upon request from protection components. The application only scans encrypted connections upon request from URL Advisor. This action is selected by default.
   • Always scan encrypted connections. The application always scans encrypted connections.
5. Select an action to perform if there are errors when scanning encrypted connections:
   • Ignore. If this action is selected, the application terminates the connection with the website on which the scan error occurred.
   • Ask. If there is an error when scanning encrypted connection with a website, the application shows a notification where you can select an action:
     • Ignore. The application terminates the connection with the website on which the scan error occurred.
     • Add domain to exclusions. The application adds the website address to the list of exclusions. The application does not scan encrypted connections on websites from the list of exclusions. These websites are displayed in the Exclusions window, which can be opened by clicking the Manage exclusions link.

     This option is selected by default.

   • Add domain to exclusions. The application adds the website to the list of exclusions. The application does not scan encrypted connections on websites from the list of exclusions. These websites are displayed in the Exclusions window, which can be opened by clicking the Manage exclusions link.
6. Click the Manage exclusions to open the Exclusions window and perform the following actions:
   1. Click the Add button to add the website to the list of exclusions for encrypted connections scan.
   2. Enter the domain name of the website in the Domain name field.
   3. Click the Add button.

      The application will not scan encrypted connections with this website. Please note that adding a website to the list of exclusions may limit the functionality of scanning the website by protection components, such as Safe Money, URL Advisor, Private Browsing, Web Anti-Virus, and Anti-Banner.

[Topic 127182]

About secure connection to Wi-Fi networks

Public Wi-Fi networks may be under-protected, for example, if a Wi-Fi network uses a vulnerable encryption protocol or a weak password. When you make Internet purchases over an insecure Wi-Fi network, your passwords and other confidential data are transmitted in non-encrypted text. Hackers can intercept your confidential data, find out your bank card number, and obtain access to your money.

When connecting to a Wi-Fi network, the application checks this network. If the Wi-Fi network is not secure, the application prompts you to enable a secure connection via a specially allocated server located in the region you specify. The website data is first transferred to the allocated server. The application then sends the data to your device over an encrypted secure connection.

To use the Kaspersky VPN component, you need to run the Kaspersky VPN Secure Connection application. Kaspersky VPN Secure Connection application is installed together with Kaspersky Total Security.

The Kaspersky VPN component provides the following advantages:

• Safe use of payment systems and booking sites. Intruders will not be able to intercept the number of your bank card when you make online payments, book hotel rooms, or rent cars.
• Protection of your secret information. No one will be able to determine the IP address of your computer or your location.
• Protection of your privacy. No one will be able to intercept and read your private correspondence on social networks.

Kaspersky VPN can also be used for other types of network connections such as a local Internet connection or USB modem connection.

By default, Kaspersky VPN Secure Connection does not prompt you to enable VPN if the HTTPS protocol is used to connect to a website.

Changing the virtual location when visiting websites of banks, payment systems, booking websites, social networks, chats, and email websites could result in the triggering of anti-fraud systems (systems intended for analyzing online financial transactions for signs of fraudulent operations).

Use of Kaspersky VPN may be regulated by local legislation. You may use Kaspersky VPN only in accordance with its purpose and without violating local legislation.

[Topic 127185]

How to run Kaspersky VPN Secure Connection

Kaspersky VPN Secure Connection is installed together with Kaspersky Total Security. You can start Kaspersky VPN Secure Connection from the Start menu (in the Microsoft Windows 7 operating system or earlier version), from the start screen (in the Microsoft Windows 8 operating system or later versions), or from the window of Kaspersky Total Security.

To start Kaspersky VPN Secure Connection from the Kaspersky Total Security window:

1. Open the main application window.
2. In the lower part of the main window, click the More Tools button.

   The Tools window opens.

3. Go to the My Network section.
4. Click the Kaspersky VPN link to open the Kaspersky VPN window.
5. Click the Open button.

This opens the main application window of Kaspersky VPN Secure Connection.

More details about the operation of Kaspersky VPN Secure Connection are available in the help files of this application.

[Topic 81791]

Configuring notifications of vulnerabilities in Wi-Fi networks

If Kaspersky VPN Secure Connection is not installed on your computer, Kaspersky Total Security displays a notification about connecting to Wi-Fi networks and insecure transmission of your password over the Internet. You can allow or block connection and password transmission in the notification window.

After you have installed Kaspersky VPN Secure Connection, the settings for the display of notifications when connecting to Wi-Fi networks and transmitting an unencrypted password become inactive. You can configure the notification settings for Wi-Fi network connections in Kaspersky VPN Secure Connection.

To configure notifications of vulnerabilities on Wi-Fi networks:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Protection section.
4. Select the Firewall component.

   The window displays the settings of the Firewall component.

5. Select the Notify of vulnerabilities in Wi-Fi networks if you want to receive notifications when you are connecting to vulnerable Wi-Fi networks. If you do not want to receive notifications, clear the check box. This check box can be accessed if Kaspersky VPN Secure Connection is not installed on the computer.
6. If the Notify of vulnerabilities in Wi-Fi networks check box is selected, you can edit the advanced settings for display of notifications:
   • Select the Block and warn about insecure transmission of passwords over the Internet check box to block all transmission of passwords in non-encrypted text format when you fill in the Password fields on the Internet.
   • By clicking the link Enable, restore the default values of settings for display of notifications about transfers of passwords in non-encrypted form. If you have previously blocked display of notifications about password transfer in non-encrypted form, display of these notifications will resume.

[Topic 70744]

Protecting financial transactions and online purchases

This section provides instructions on how you can protect your financial transactions and purchases online with Kaspersky Total Security.

[Topic 110417]

About protection of financial transactions and online purchases

To protect confidential data that you enter on websites of banks and payment systems (such as bank card numbers and passwords for online banking), as well as to prevent funds from being stolen when you make online payments, Kaspersky Total Security prompts you to open such websites in Protected Browser.

Protected Browser is a special browser operating mode designed to protect your data as you access bank or payment system websites. Protected Browser is started in an isolated environment to prevent other applications from injecting their code into the process of Protected Browser. Kaspersky Total Security creates special profiles for the Mozilla Firefox and Google Chrome browsers to prevent third-party add-ons from affecting the operation of Protected Browser. The application does not affect your data that the browsers may save in the profiles created for them.

If you are using Chromium-based Microsoft Edge, Google Chrome, Mozilla Firefox, or Internet Explorer, Protected Browser is opened in a new window.

The application uses the Kaspersky Protection extension to provide a number of Protected Browser functions.

Browsers that do not meet the software requirements cannot operate in Protected Browser mode. Instead of such browsers, either Chromium-based Microsoft Edge or another browser configured in application settings starts in Protected Browser mode.

It is impossible to run Protected Browser under the following conditions:

• check box is cleared in the Enable Self-Defense subsection of the General section of the application settings window;
• Javascript is disabled in the browser.

Running Protected Browser in Yandex Browser

Kaspersky Total Security supports securing your financial transactions in Yandex Browser with some limitations. To run Protected Browser, the application injects a special script into the web page (and traffic). The Kaspersky Protection extension is not available. The Private Browsing and Anti-Banner components operate but cannot be configured in Yandex Browser.

Protected Browser capabilities

In Protected Browser mode, the application provides protection against the following types of threats:

• Untrusted modules. The application runs a check for untrusted modules every time you visit a bank or payment system website.
• Rootkits. The application scans for rootkits at Protected Browser startup.
• Invalid certificates of bank or payment system websites. The application checks certificates when you visit a bank or payment system website. The check is performed against a database of compromised certificates.

Protected Browser status

When you open a website in Protected Browser, a frame appears on the borders of the browser window. The color of the frame indicates the protection status.

The frame of the browser window can display the following color indications:

• Green frame. Signifies that all checks have been performed successfully. You can continue using Protected Browser.
• Yellow frame. Signifies that checks have revealed security problems that need to be resolved.

  The application can detect the following threats and security problems:

  • Untrusted module. Computer scanning and disinfection is required.
  • Rootkit. Computer scanning and disinfection is required.
  • Invalid certificate of a bank or payment system website.

  If you do not eliminate the threats detected, the security of the bank or payment system website connection session is not guaranteed. Events involving the launch and use of Protected Browser with reduced protection are recorded in the Windows event log.

About protection against screenshots

To protect your data when you browse protected websites, Kaspersky Total Security prevents spyware from taking unauthorized screenshots. Protection against screenshots is enabled by default. Protection against screenshots is running even if hardware virtualization is disabled.

About clipboard data protection

Kaspersky Total Security blocks unauthorized access by applications to the clipboard when you make online payments, thus preventing theft of data by criminals. Such blocking is active only if an untrusted application attempts to obtain unauthorized access to your clipboard. If you copy data manually from the window of an application to another application's window (for example, from Notepad to a text editor window), access to clipboard is allowed.

Clipboard protection is not running if hardware virtualization is disabled on your computer.

If Protected Browser is started under the Microsoft Windows 10 operating system, Kaspersky Total Security will block interaction of Universal Windows applications with the clipboard.

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[Topic 82230]

How to change Safe Money settings

To configure Safe Money:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Protection section.
4. Select the Safe Money component.

   The window displays the settings of the Safe Money component.

5. Enable Safe Money by clicking the switch in the upper part of the window.
6. In the On first access to websites of banks and payment systems section, select the action to be performed by the application when you first open a bank or payment system website in your browser:
   • Select Run Protected Browser if you want the application to open the website in Protected Browser.
   • Select Ask user if you want the application to ask you whether or not you want to open the website in Protected Browser when you visit the website.
   • Select Do not run Protected Browser if you want the application not to open the website in Protected Browser.
7. In the Additional section, open the To proceed to websites from the Safe Money window, use drop-down list and select the browser that the application will run in Protected Browser mode when you visit a bank or payment system website from the Safe Money window.

   You can select one of the browsers installed on your computer or use the default browser of the operating system.

[Topic 82231]

How to configure Safe Money for a specific website

To configure Safe Money for a specified website:

1. Open the main application window.
2. Click the Safe Money button.

   The Safe Money window opens. If you are opening the window for the first time, Kaspersky Total Security will offer to show you how Safe Money works. You can skip this informational tour.

3. Click the Add website to Safe Money link to open fields for adding the website information.
4. In the Website for Safe Money field, enter the web address of the website that you want to open in Protected Browser.

   A website address must be preceded by the prefix for the HTTPS protocol (for example, https://example.com), which is used by default by Protected Browser.

5. Select the action that you want Protected Browser to perform when you open the website:
   • If you want the website to open in Protected Browser every time you visit it, select Run Protected Browser.
   • If you want Kaspersky Total Security to prompt you for an action when the website is opened, select Ask user.
   • If you want to disable Safe Money for the website, select Do not run Protected Browser.
6. Click the Add description link to open the Description field and enter the name or description of this website.
7. Click the Add button.

The website will be displayed in the list.

[Topic 126790]

How to send feedback on Safe Money

You can send to Kaspersky your feedback on the operation of the Safe Money component or report a problem in this component.

How to send feedback

How to report a problem

If the application fails to send your feedback (for example, Internet connection is not available), this feedback is saved to your computer. Feedback is stored openly for 30 days.

You can send feedback on the operation of the Safe Money component up to 10 times per day.

You can also send feedback after the Safe Money component is disabled. After the component is disabled, you can send feedback once per month.

[Topic 84839]

Starting Kaspersky Password Manager

Kaspersky Password Manager is designed to safely store and synchronize passwords across your devices. Kaspersky Password Manager has to be installed independently of Kaspersky Total Security. For example, use the Kaspersky Passwords shortcut which is created on the Desktop of your computer during Kaspersky Total Security installation.

After installation, you can start Kaspersky Password Manager from the Start menu (in Microsoft Windows 7 or Microsoft Windows 10), from the Start screen (in Microsoft Windows 8 or Microsoft Windows 8.1), or from the Kaspersky Total Security window.

How to start Kaspersky Password Manager from the Kaspersky Total Security window

How to download and install Kaspersky Password Manager

See the Kaspersky Password Manager Help for instructions on using Kaspersky Password Manager.

[Topic 92436]

Web tracking protection

This section provides information on how Kaspersky Total Security can protect you against tracking of your online activity.

[Topic 93724]

About Private Browsing

Some websites use tracking services to collect information about your Internet activities. This information is then analyzed and used for the purpose of showing you ads.

The Private Browsing component is designed to prevent the collection of information about your online activity.

In detection mode, the Private Browsing component detects and counts attempts to collect data and writes this information in a report. Detection mode is enabled by default, and data collection is allowed on all websites.

In blocking mode, the Private Browsing component detects and blocks attempts to collect data, and information about these attempts are written in a report. In this mode, data collection is blocked on all websites except:

• by websites added to exclusions
• by websites of Kaspersky and its partners
• by websites that may be rendered inoperable as a result of tracking services being blocked, according to information available to Kaspersky

The counter of blocked attempts to collect data displays the total number of blockings across the entire site depending on how many site pages are open in the browser. If one page is open in the browser, only blocked attempts to collect data on this page of the site are counted. If several pages of the same site are open in the browser, the blocked attempts to collect data on all pages of the site opened in the browser are counted.

You can manage the Private Browsing component via the Kaspersky Total Security interface or with the help of the Kaspersky Protection extension in your browser.

Private Browsing has the following limitations:

• The application does not block data collection by the tracking service of the "Social networks" category while you are on the website of the relevant social network.
• If the web page from which the data collection attempt originated could not be determined, Kaspersky Total Security does not block this data collection attempt and does not display information about it.
• If the web page from which the data collection attempt originated could be determined but could not be matched to any web page currently open in the browser, Kaspersky Total Security applies the action specified in the Private Browsing settings (blocks or allows data collection). The application displays information about the data collection attempt in reports but does not include this information in the Private Browsing statistics displayed in the browser.

[Topic 93505]

Blocking data collection

To block data collection:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. In the Protection section, select the Private Browsing component.

   The Private Browsing settings window opens.

4. If the component is disabled, enable it by setting the toggle in the upper part of the window to On.
5. Select Block data collection.

   Kaspersky Total Security will block data collection attempts on all websites except exclusions.

6. If you want to block or allow data collection based on the categories of tracking services:
   1. Click the Categories and exclusions link to open the Categories and exclusions window.
   2. By default, data collection is blocked for all categories of tracking services and all social networks. Clear the check boxes opposite the categories of tracking services and social networks for which you want to allow data collection.

[Topic 129231]

Allowing data collection on all websites

To allow data collection on all websites:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. In the Protection section, select the Private Browsing component.

   The Private Browsing settings window opens.

4. If the component is disabled, enable it by setting the toggle in the upper part of the window to On.
5. Select the Only gather statistics option.

   Kaspersky Total Security detects and counts attempts to track your online activity without blocking them. You can view the results of the component's operation in the report.

[Topic 93506]

Allowing data collection as an exclusion

You can allow tracking of your activity on specific websites as an exclusion.

To allow data collection as an exclusion:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. In the Protection section, select the Private Browsing component.

   The Private Browsing settings window opens.

4. If the component is disabled, enable it by setting the toggle in the upper part of the window to On.
5. Select Block data collection.

   Kaspersky Total Security will block data collection attempts on all websites except exclusions.

6. By default, there is an exclusion to allow data collection on the websites of Kaspersky and its partners. If you want to block data collection on these websites, clear the Allow data collection on the websites of Kaspersky and its partners check box.
7. By default, there is an exclusion to allow data collection on websites that may be rendered inoperable as a result of data collection being blocked, according to information available to Kaspersky. If you want to block data collection on these websites, clear the Allow data collection on incompatible websites check box.

   Kaspersky updates the list of incompatible websites as compatibility issues are resolved.

8. If you want to specify your own exclusions:
   1. Click the Categories and exclusions link to open the Categories and exclusions window.
   2. Click the Exclusions link to open the Private Browsing exclusions window.
   3. Click the Add button.
   4. In the window that opens, enter the address of the website on which you want to allow activity tracking, and click the Add button.

      The specified website is added to the list of exclusions.

You can also allow data collection on a chosen website while it is open in the browser.

[Topic 93501]

Viewing a report on data collection attempts

To view a report on data collection attempts:

1. Open the main application window.
2. Click the Privacy Protection button.

   The Privacy Protection window opens.

   In the Privacy Protection window, the Private Browsing section shows a consolidated report with information about attempts to collect data on your online activity.

You can also view the report on data collection attempts in a browser or in the application performance report.

[Topic 93503]

Managing the Private Browsing component in a browser

You can manage the Private Browsing component directly in the browser:

• Enable the component if it is disabled
• View statistics on detected attempts to collect data
• Go to the Private Browsing settings window
• Block or allow data collection

To manage the Private Browsing component in the browser,

Click the  Kaspersky Protection button on the browser toolbar.

The menu that opens shows information about the operation of the component and the component controls.

[Topic 89109]

Anti-Banner protection during website browsing

This section provides information on how Kaspersky Total Security can protect you against ad banners on the Internet.

[Topic 127381]

About Anti-Banner

The Anti-Banner component is designed to provide protection against banners while you browse the web. Anti-Banner blocks banners shown on the websites that you visit and in the interface of some applications. Anti-Banner blocks banners from the list of known banners which is embedded in the Kaspersky Total Security databases. You can manage the blocking of banners via the Kaspersky Total Security interface or directly in the browser.

By default, banners are allowed on websites from the list of Kaspersky websites. This list is compiled by Kaspersky experts and includes Kaspersky websites and its partners' websites that host Kaspersky advertisements. You can view this list or disable the use of this list if you consider it necessary to block banners on the websites of Kaspersky and its partners.

The blocked banners counter displays the total number of blocked banners across the entire site depending on how many site pages are open in the browser. If one page is open in the browser, only blocks on this page of the site are counted. If several pages of the same site are open in the browser, the blocked banners on all pages of the site opened in the browser are counted.

Information about the operation of Anti-Banner is available in reports.

The following limitations apply to Anti-Banner:

• Some sites detect that ads on their pages are blocked and do not show content until the user turns off the ad blocker. To view the content of such site, you need to add its address to exclusions.
• If the web page on which the banner is located could not be determined, Kaspersky Total Security does not block this banner and does not display information about it.
• If the web page on which the banner is located could be determined but could not be matched to any single web page opened in the web browser, Kaspersky Total Security blocks the banner or allows the banner to be displayed depending on the information that has been determined. The application displays information about the banner in reports but does not include this information in the Anti-Banner statistics displayed in the browser.
• The Anti-Banner statistics displayed in the browser can include banners blocked the previous time the web pages loaded, including banners blocked previously and loaded again.
• The Anti-Banner statistics displayed in the browser do not include banners that were blocked in dynamic content of a page after a website has been loaded.
• After installing the application over Kaspersky Total Security 2016 Maintenance Release 1, the following settings become unavailable for editing via the user interface and take their default values:
  • Use the banner list of Kaspersky Total Security
  • Resolve IP addresses to domain names
  • Use the list of blocked URLs
  • Use the list of allowed URLs

  The list that was previously opened by clicking the Configure blocked URLs link is now available by clicking the Blocked banners link in the current version. The list that was previously opened by clicking the Configure allowed URLs link is now available by clicking the Allowed banners link in the current version.

• Kaspersky Total Security cannot block certain banners in Internet Explorer because some JavaScript features are not supported by this browser.

[Topic 89110]

How to enable the Anti-Banner component

The Anti-Banner component is disabled by default. You can enable it via the Kaspersky Total Security interface or with the help of the Kaspersky Protection extension in your browser.

How to enable Anti-Banner in the Kaspersky Total Security interface

How to enable Anti-Banner in the browser window

After enabling or disabling Anti-Banner, you must reload the web page in the browser for the changes to take effect.

[Topic 127257]

Blocking banners

Anti-Banner blocks website banners from the list of known banners which is embedded in the Kaspersky Total Security databases. If a banner is displayed on a web page even while Anti-Banner is running, this could mean that the banner is not in the list of known banners. You can manually block the display of this banner.

To block a banner, you must add it to the list of blocked banners. You can do this directly on the web page or in the Kaspersky Total Security interface.

If a banner is on a website from the list of websites with allowed banners, you cannot block the display of this banner.

How to block a banner on a web page

How to block a banner via the Kaspersky Total Security interface

[Topic 127277]

Allowing banners

You can allow an individual banner as well as all banners on a website that you specify.

How to allow an individual banner

How to allow all banners on a website

[Topic 149074]

How to configure Anti-Banner filters

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Protection section.
4. Select the Anti-Banner component.

   The Anti-Banner settings window opens.

5. Enable Anti-Banner by clicking the switch in the upper part of the window.
6. Click the List of filters link to open the List of filters window.
7. In the List of filters window, configure the filters as necessary:
   • Recommended. This group includes the general filter and language filter corresponding to your region. These filters are enabled by default.
   • Thematic. This group includes two filters:
     • Social media. Enable this filter if you want to block items such as the Like and Share buttons on websites of social networks.
     • Annoyances. Enable this filter if you want to block pop-up messages, windows and other elements that do not belong to the particular website.
   • Language-specific. In this group of filters, you can select a language. The application will block banners on websites in the specified language.

[Topic 127231]

How to manage Anti-Banner in the browser

You can manage the Anti-Banner component directly in the browser by using the Kaspersky Protection extension.

The Kaspersky Protection extension lets you perform the following actions:

• Enable and disable the component
• View the statistics for blocked banners
• Go to the Anti-Banner settings window
• View information about whether or not banners are blocked on a website opened in the browser, and manage the display of banners on a website

How to manage the Anti-Banner component via the Kaspersky Protection extension

[Topic 144122]

Webcam Protection

This section contains information about how to prevent people from spying on you via webcam.

[Topic 82474]

About applications' access to the webcam

The Webcam Protection component is designed to protect your webcam against unauthorized access. If Webcam Protection is enabled and the Block access to webcam for all applications check box is selected, Kaspersky Total Security blocks access to the webcam for all applications and notifies you that access has been blocked.

If the Block access to webcam for all applications check box is cleared, Kaspersky Total Security monitors application access to the webcam depending on the trust group of the application that requests access. Kaspersky Total Security blocks access to the webcam for applications that have been included in the High Restricted or Untrusted groups.

In the Application Control settings window, you can allow access to the webcam for applications included in the High Restricted and Untrusted groups. If an application from the Low Restricted trust group attempts to connect to the webcam, Kaspersky Total Security displays a notification and prompts you to decide whether to provide that application with access to the webcam.

If a webcam access attempt is made by an application that is denied access by default, Kaspersky Total Security shows a notification. The notification shows information to the effect that an application installed on the computer (such as Skype) is currently receiving video data from the webcam. In the notification drop-down list, you can block the application from accessing the webcam or proceed to configure the settings of application access to the webcam. This notification is not displayed if applications are already running in full-screen mode on your computer.

In the drop-down list of the notification about video data received by the application, you can also choose to hide notifications or proceed to configure notification display settings.

By default, Kaspersky Total Security allows webcam access to applications that require your permission if the application's GUI is still being loaded, unloaded, or not responding, and you cannot allow access manually.

Webcam access protection functionality has the following features and limitations:

• The application controls video and still images derived from processing of webcam data.
• The application controls the audio signal if it is part of the video stream coming from the webcam.
• Kaspersky Total Security controls only webcams connected via USB or IEEE1394 that are displayed in Windows Device Manager as Imaging Devices.

Click this link to view the list of supported webcams.

To activate protection against unauthorized access to the webcam, the Application Control component must be enabled.

Webcam Protection has limitations if the application was installed in Microsoft Windows 10 Anniversary Update (RedStone 1).

Page top

[Topic 85234]

How to change settings of application access to the webcam

To change the settings of application access to the webcam:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. In the Protection section, select the Webcam Protection component.
4. Configure the settings of application access to the webcam of your computer:
   • To block all applications from accessing the webcam, select the Block access to webcam for all applications check box.
   • To receive notifications when the webcam is used by an application that is allowed to do so, select the Show notification when the webcam is in use by an application for which webcam access is allowed check box.

[Topic 82864]

How to allow application access to the webcam

To allow an application to access the webcam:

1. Open the main application window.
2. Click the More Tools button.

   The Tools window opens.

3. In the Tools window, go to the Manage applications section.
4. Click the Application Control link to open the Application Control window.
5. In the Application Control window, click the Manage applications link to open the Manage applications window.
6. In the list, select the application for which you want to allow webcam access. Double-click the application name to open the Application rules window.
7. In the Application rules window, go to the Rights tab.
8. In the list of rights categories, select Operating system modification → Suspicious modifications in the operating system → Access webcam.
9. In the Action column, click the icon to open the context menu and select Allow.
10. Click the Save button.

The application will be allowed access to the webcam if the Block access to webcam for all applications check box is cleared.

If the Block access to webcam for all applications check box is selected, Kaspersky Total Security blocks application access to the webcam regardless of the trust group and manually configured permissions.

[Topic 137282]

Protection for kids

In this section, you will learn how you can protect your children in the real world and virtual world.

[Topic 137281]

About protecting children using Kaspersky Safe Kids

If you have Kaspersky Total Security installed on your computer, you can use Kaspersky Safe Kids, a solution that helps protecting your child – for free.

About Kaspersky Safe Kids

Kaspersky Safe Kids is a cross-platform solution that helps you monitor the security of your child in the real world and virtual world. It is up to you to decide what is safe for your child, such as what websites he or she can visit, how many hours he or she can spend using the computer or smartphone, and where he or she is allowed to walk. The application makes sure that your child obeys the rules you have set.

Kaspersky Safe Kids is compatible with Windows, macOS, Android and iOS devices. If you install Kaspersky Safe Kids on your devices and on the devices your child uses, you can manage the application on the child's devices using your My Kaspersky account or using parent mode of the application on your mobile device.

Kaspersky Safe Kids is available in two versions: Free and Premium.

To use Kaspersky Safe Kids, you must download the application installation package from the Internet and manually install the application on the computer.

If you use Kaspersky Safe Kids

Your child can disable Kaspersky Safe Kids using Kaspersky Total Security. To avoid this, we recommend that you protect access to Kaspersky Total Security settings with a password.

If you signed in to the operating system under an account that is linked to a child profile in Kaspersky Safe Kids, Kaspersky Total Security stops showing the following notifications:

• Notifications about security news
• Notifications about the detection of weak settings in the operating system
• Notifications about the current device connecting to a Wi-Fi network
• Notifications about a device connecting to a home Wi-Fi network
• Browser notifications about an insufficiently strong password being entered on a website
• Notifications warning you that the password you are entering on a website has already been previously entered by you on a different website

You can enable notifications by selecting the Show notifications in children's accounts check box in the Notification settings window (Settings → Interface → Notifications).

Kaspersky Safe Kids is not available in all regions.

[Topic 134541]

How to run Kaspersky Safe Kids

How to download and install Kaspersky Safe Kids

How to run Kaspersky Safe Kids

[Topic 177919]

Using Kaspersky Safe Kids

Initial configuration and using of Kaspersky Safe Kids are described in the Kaspersky Safe Kids help.

To switch to Kaspersky Safe Kids help:

1. Open the main page of Kaspersky Online Help.
2. In the Kaspersky Safe Kids section, select the operating system of the device the application is installed on in the drop-down list.

   The Kaspersky Safe Kids help for the chosen operating system is displayed.

3. If you need to change the help language, select it in the drop-down list in the upper part of the page.

[Topic 70909]

Handling unknown applications

Kaspersky Total Security helps to minimize the risk associated with using unknown applications (such as the risk of infection with viruses and other malware).

Kaspersky Total Security includes components and tools that allow checking an application's reputation and controlling its activities on your computer.

[Topic 70908]

Checking application reputation

Kaspersky Total Security allows you to verify the reputation of applications with users all over the world. The reputation of an application comprises the following criteria:

• Name of the vendor
• Information about the
  digital signature

  An encrypted block of data embedded in a document or application. A digital signature is used to identify the author of the document or application. To create a digital signature, the document or application author must have a digital certificate proving the author's identity.

  A digital signature lets you verify the data source and data integrity and protect yourself against counterfeits.

  (if the application is digitally signed)
• Information about the group to which the application has been assigned by Application Control or most users of Kaspersky Security Network
• Number of users of Kaspersky Security Network who use the application (available if the application has been included in the Trusted group in the Kaspersky Security Network database)
• Time at which the application become known to Kaspersky Security Network
• Countries in which the application is the most widespread

Checking of application reputation is available if you have agreed to participate in Kaspersky Security Network.

To learn the reputation of an application:

Open the context menu of the application's executable file and select Check reputation in KSN.

This opens a window with information about the reputation of the application in Kaspersky Security Network.

[Topic 70910]

Controlling application activity on the computer and on the network

The Application Control component prevents applications from performing actions that may be dangerous for the operating system, and controls access to operating system resources (including file resources located on remote computers) and your personal data.

Application Control tracks actions performed in the operating system by applications installed on the computer and regulates them based on rules. These rules restrict suspicious activity of applications, including access by applications to protected resources, such as files and folders, registry keys, and network addresses.

On 64-bit operating systems, applications' rights for the following actions cannot be configured:

• Direct access to physical memory
• Managing printer driver
• Service creation
• Service reading
• Service editing
• Service reconfiguration
• Service management
• Service start
• Service removal
• Access to internal browser data
• Access to critical objects of the operating system
• Access to password storage
• Setting debug privileges
• Use of program interfaces of the operating system
• Use of program interfaces of the operating system (DNS)
• Use of program interfaces of other applications
• Change system modules (KnownDlls)
• Start drivers

On 64-bit Microsoft Windows 8 and Microsoft Windows 10, applications' rights for the following actions cannot be configured:

• Sending windows messages to other processes
• Suspicious operations
• Installation of keyloggers
• Interception of inbound stream events
• Making of screenshots

Applications' network activity is controlled by the Firewall component.

When an application is started on the computer for the first time, Application Control checks the safety of the application and assigns it to a group (Trusted, Untrusted, High Restricted, or Low Restricted). The group defines the rules that Kaspersky Total Security applies for controlling the activity of the application.

Kaspersky Total Security assigns applications to trust groups (Trusted, Untrusted, High Restricted, or Low Restricted) only if Application Control or Firewall is enabled, and also when both these components are enabled. If both these components are disabled, the functionality that assigns applications to trust groups does not work.

You can edit application control rules manually.

The rules you create for applications are inherited by child applications. For example, if you deny all network activity for cmd.exe, that activity will also be denied for notepad.exe when it is started using cmd.exe. When an application is not a child of the application it runs from, rules are not inherited.

Starting with Kaspersky Total Security 2021, the Trusted Applications mode is no longer included with the application. If you want to continue using this component, you can go back to the previous version of the application.

[Topic 82507]

How to change Application Control settings

To change Application Control settings:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Protection section.
4. Select the Application Control component.
5. In the Application Control window, click the Manage applications link to open the Manage applications window.
6. Select the application you need in the list and double-click its name to open the Application rules window.
7. To configure the rules for access by an application to operating system resources:
   1. On the Files and system registry tab, select the relevant resource category.
   2. Click the icon in the column with an available action for the resource (Read, Write, Delete, or Create) to open the menu. In the menu, select the relevant item (Inherit, Allow, Select action automatically, or Block).
8. To configure the rights of an application to perform various actions in the operating system:
   1. On the Rights tab, select the relevant category of rights.
   2. In the Action column, click the icon to open the menu and select the relevant item (Inherit, Allow, Select action automatically., or Block).
9. To configure the rights of an application to perform various actions on the network:
   1. On the Network rules tab, click the Add button.

      The Network rule window opens.

   2. In the window that opens, specify the required rule settings and click Save.
   3. Assign a priority to the new rule. To do so, select the rule and move it up or down the list.
10. To exclude certain application actions from the restrictions of Application Control, on the Exclusions tab, select the check boxes for actions that you do not want to be controlled.
11. Click the Save button.

    All exclusions created in the rules for applications are accessible in the Kaspersky Total Security settings window, in the Threats and Exclusions section.

Application Control monitors and restricts the actions of the application in accordance with the specified settings.

[Topic 94303]

About protecting an audio stream coming from sound recording devices

Intruders may attempt to receive the audio stream from sound recording devices by means of special software. Sound recording devices are microphones that are connected to or built into the computer and capable of transmitting an audio stream through the sound card interface (input signal). Kaspersky Total Security monitors which applications receive an audio stream from sound recording devices and protects the audio stream from unauthorized intercepts.

By default, Kaspersky Total Security blocks applications from Untrusted and High Restricted trust groups from receiving the audio stream coming from sound recording devices connected to the computer. You can manually allow applications to receive the audio stream from sound recording devices.

If an application from the Low Restricted trust group is requesting access to a sound recording device, Kaspersky Total Security displays a notification and prompts you to choose whether or not to allow this application to receive the audio stream from a sound recording device. If Kaspersky Total Security is unable to display this notification (for example, when the Kaspersky Total Security graphical interface has not yet loaded), the application from the Low Restricted trust group is allowed to receive the audio stream from a sound recording device.

All applications in the Trusted group are allowed to receive an audio stream from sound recording devices by default.

Audio stream protection has the following special features:

• The Application Control component has to be enabled for this functionality to work.
• After the settings of application access to sound recording devices have been changed (for example, the application has been prohibited from receiving the audio stream in the Application Control settings window), this application has to be restarted to stop it from receiving the audio stream.
• Control of access to the audio stream from sound recording devices does not depend on an application's webcam access settings.
• Kaspersky Total Security protects access to built-in microphones and external microphones only. Other audio streaming devices are not supported.
• Kaspersky Total Security allows an application to receive an audio stream and does not show any notifications if the application began to receive the audio stream before Kaspersky Total Security was started, or if you placed the application into the Untrusted or High Restricted group after the application began to receive the audio stream.

Kaspersky Total Security does not guarantee protection of the audio stream from such devices as DSLR cameras, camcorders, and action cameras.

[Topic 94351]

How to change audio stream protection settings

To change audio stream protection settings:

1. Open the main application window.
2. In the lower part of the main window, click the More Tools button.

   The Tools window opens.

3. Go to the Manage applications section.
4. Click the Application Control link to open the Application Control window.
5. Click the Manage applications link to open the Manage applications window.
6. In the list, select the application for which you want to allow access to sound recording devices. Double-click the application to open the Application rules window.
7. In the Application rules window, go to the Rights tab.
8. In the list of rights categories, select Operating system modification → Suspicious modifications in the operating system → Access sound recording devices.
9. In the Action column, click the icon and select one of the menu items:
   • To allow the application to receive the audio stream, select Allow.
   • To deny the application access to the audio stream, select Block.
10. To receive notifications about instances of applications being allowed or denied access to the audio stream, in the Action column, click the icon and select Log events.
11. Click the Save button.

[Topic 95482]

How to change Application Manager settings

To change Application Manager settings:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Protection section.
4. Click the Application Manager link to open the Application Manager settings window.
5. Flip on the Application Manager toggle switch to apply changes and enable the Application Manager protection component.
6. In the Installation Assistant group of settings, select the During installation of applications, automatically clear check boxes for installation of additional software. Warn about any attempts to install additional programs check box to block installation of additional software during installation of new applications. If unwanted operations are prevented during installation of the new application, Kaspersky Total Security will notify you about this.

   If the During installation of applications, automatically clear check boxes for installation of additional software check box was cleared after you started installing a certain application, the Installation Assistant continues to run for the duration of the current installation. Check boxes opposite applications offered for additional installation are cleared, and the additional applications themselves are not installed. This functionality will be disabled during the next installation. Additional applications will be installed together with the main application.

7. Select the Do not display installation steps that may contain advertisements and offers to install additional programs check box to block the display of installation steps with ads during installation of new software on the computer. If such installation steps are removed, Kaspersky Total Security will notify you about this.

[Topic 127465]

Updating installed applications

This section provides information on how you can use Kaspersky Total Security to update installed applications.

[Topic 127466]

About Software Updater

If you have not updated applications on your computer for a long time, these applications may contain vulnerabilities. Intruders can exploit such vulnerabilities to harm your computer or data.

Updating installed applications improves the security of your computer. Using Kaspersky Total Security, you can search for updates for installed applications and download and install the latest updates.

Kaspersky Total Security divides application updates into two types:

• Important - updates that fix vulnerabilities of installed applications and improve the security of your computer.
• Recommended – updates that improve the functionality and/or make changes to the installed applications.

Kaspersky Total Security regularly searches for updates. When Kaspersky Total Security finds a new update for an application installed on your computer, Kaspersky Total Security shows a pop-up notification in the notification area. Information about the availability, quantity, and type of available updates is displayed in the Notification Center. You can view, download, and install available updates via the Notification Center.

You can also manually start the search for application updates.

By default, Kaspersky Total Security automatically downloads and installs all updates for known applications if they do not require you to accept new end user license agreements.

In Windows 8 and later versions, Kaspersky Total Security pauses automatic downloads of application updates when a metered Internet connection is used. Downloading of updates is resumed once the unlimited connection is restored. If you have manually started the update, the application will download the update regardless of whether or not you are using a limited connection.

You may need administrator privileges on the computer to update certain applications.

Applications that you do not want to update or for which you do not want to install individual updates are placed by Kaspersky Total Security into the exclusions list. You can view and edit the list of exclusions.

Before starting the first search for application updates, Kaspersky Total Security may require an update of databases and application modules.

[Topic 127467]

How to change Software Updater settings

To change Software Updater settings:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. In the Protection section, select the Software Updater component.

   The Software Updater settings window opens.

4. If you do not want Kaspersky Total Security to automatically download and install application updates that do not require acceptance of a new end user license agreement, clear the Automatically download and install updates if you do not have to accept new license agreements check box.

   This check box is selected by default.

5. In the Search for application updates section, select which application updates will be downloaded and installed by Kaspersky Total Security:
   • Select Important updates that improve computer security if you want Kaspersky Total Security to install only important updates that fix software vulnerabilities and improve the security of your computer.
   • Select All updates for known applications if you want Kaspersky Total Security to install all software updates.

[Topic 127468]

Search for application updates

To start a search for application updates:

1. Open the main application window.
2. Click the More Tools button.

   The Tools window opens.

3. Go to the Manage applications section.
4. Click the Software Updater link to open the Software Updater window.
5. Click the Start scan button.

This starts the search for application updates. The results of the search are displayed in the window.

[Topic 152134]

How to configure the update search mode

To configure the mode for searching for updates for installed applications:

1. Open the main application window.
2. Click the button .
3. Select the Protection section.
4. Select the Software Updater component.

   The Software Updater settings window opens.

5. In the Update section, select the Enable search for application updates check box.
6. Click the Set up search mode for updates link to go to the Update search mode window.
7. In the Search for updates drop-down list, select one of the following options:
   • Automatically. If you select this option, Kaspersky Total Security will run a search for application updates at least once every 24 hours according to the internal settings of the application.
   • Every minute / Every hour / Every day / Weekly / Every month / At a specified time. If you select one of these options, Kaspersky Total Security will search for updates based on your defined schedule up to the exact minute. When one of these options is selected, the Postpone running after application startup for N minutes check box is available.
   • After application startup. After Kaspersky Total Security starts, it will run a search for application updates after waiting the amount of minutes indicated in the Start in N minutes field.
   • After every update. Kaspersky Total Security will search for application updates after downloading and installing a new update package for Kaspersky Total Security.
8. Select the Search for updates on the next day if computer is turned off check box to start a search when the computer is turned on after a scheduled search was missed. If the check box is not selected, the application will start the search for updates only at the scheduled time while the computer is turned on.
9. Select the Search for application updates only when screensaver is active or computer is locked check box to start a search for updates only if you are not working on the computer, and to not take up additional computer resources while you are working. If the check box is not selected, the application will start the search at the scheduled time regardless of whether you are working on the computer.
10. To save the settings, click the Save button.

[Topic 129908]

Viewing the list of application updates

Kaspersky Total Security regularly searches for updates for applications installed on your computer. Information about the number and types of updates available for applications can be viewed in Notification Center.

To view the list that is generated based on the results of a search for application updates:

1. Open the main application window.
2. Click the Details button in the upper part of the window.

   This opens the Notification Center window.

3. In the Protection section, click the Show button in the line with the message about available application updates.

   This opens the Software Updater window with a list of available application updates.

4. To update all applications appearing in the list, click the Update all button (not available in all regions).
5. To selectively update specific applications, perform one of the following actions:
   • Click the Update button in the line containing the application that you want to update.

     You are advised to read the end user license agreement before updating the application. End user license agreements are available in the License agreements drop-down list. By default, the language of the end user license agreement corresponds to the language of the application interface. If the end user license agreement in the language of the application interface is unavailable, the EULA text is provided in the language of the Kaspersky Total Security interface. In all other cases, the text of the end user license agreement is provided in English or the first available language if the English text is unavailable.

   • Click the button to open the menu and select Do not update this application if you want Kaspersky Total Security to stop notifying you about available updates for the selected application.

     The selected application is moved to the list of exclusions. Kaspersky Total Security stops showing notifications about new updates released for this application.

   • Click the button to open the menu and select Skip this update if you want Kaspersky Total Security to stop notifying you about the selected update.

     The selected application update is moved to the list of exclusions. Kaspersky Total Security shows a notification about a new update released for this application.

   • Click the button to open the menu and select Open the vendor website if you want to manually download and install the update for the selected application.

     The default browser of the operating system opens the website of the software vendor. You can view the update on the website and download it manually.

The window interface, Software Updater, and viewing of the End User License Agreements may differ depending on the localization language of Kaspersky Total Security.

[Topic 127469]

Removing an update or application from the exclusions list

When viewing the list of application updates, you can skip notifications about individual updates or skip notifications about all updates for specific applications. Kaspersky Total Security adds these updates and applications to the exclusions list.

To remove an update or application from the exclusions list:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. In the Protection section, select the Software Updater component.

   The Software Updater settings window opens.

4. Click the Exclusions link to open the Exclusions window.

   The Exclusions list contains the applications and updates for which you have indicated that no updates are necessary, as well as individual updates of applications that you did not install.

5. Select the update or application in the list and click the Remove from the list button.

During the next search for updates, Kaspersky Total Security will notify you about the availability of updates for applications that you have removed from the exclusions list.

[Topic 190240]

Removing incompatible applications

This section contains information about how Kaspersky Total Security can help you delete applications from your computer that are not compatible with Kaspersky Total Security.

[Topic 190292]

About removing incompatible applications

Kaspersky Total Security regularly checks if there are any

It is recommended that you delete incompatible applications from your computer. Otherwise, Kaspersky Total Security will not be able to fully protect your computer.

The following are some of the reasons why a third-party application might not be compatible with Kaspersky Total Security:

• The application conflicts with File Anti-Virus.
• The application conflicts with Firewall.
• The application conflicts with Anti-Spam.
• The application interferes with protecting network traffic.
• The application conflicts with Data Encryption.
• The application conflicts with Kaspersky Password Manager.

[Topic 189681]

How to uninstall incompatible applications

To remove incompatible applications, follow the steps:

1. Open the main application window.
2. Click the Details button in the upper part of the window.

   This opens the Notification Center window.

3. In the Recommendations section, click the Show button in the line containing the message about detected incompatible applications.

   This opens the Incompatible software window containing a list of the detected incompatible applications that Kaspersky Total Security can remove.

4. Select the check boxes next to the names of the incompatible applications that you need to remove, and click Remove. Kaspersky Total Security will remove the indicated applications from your computer. Kaspersky Total Security removes applications by using removal tools provided by these. During the removal process, you may be asked to provide consent to removal or modification of settings associated with application removal.
5. If the computer still has incompatible applications that Kaspersky Total Security will not remove, a window opens showing a list of these applications. To manually remove incompatible applications, click Remove manually. This opens the standard operating system window containing a list of installed applications. Remove the incompatible applications according to the instructions for your operating system.
6. After removing the incompatible applications, restart the computer.

[Topic 129395]

PC Cleaner

This section provides information on how you can use Kaspersky Total Security to detect applications and browser extensions that you could possibly want to remove from your computer.

[Topic 129396]

About PC Cleaner

Using Kaspersky Total Security, you can search your computer for applications and browser extensions that you could possibly want to remove. For example, these could be applications and browser extensions that were installed without your consent or applications and extensions that are rarely used by you.

Kaspersky Total Security regularly analyzes applications and browser extensions installed on your computer to determine possible reasons for their deletion, and categorizes the detected applications and browser extensions.

You can manually run an analysis of installed applications and browser extensions or configure a scheduled analysis.

Information about detected applications and browser extensions is displayed in the Notification Center window. You can proceed to view the list of detected objects from the Notification Center.

The applications and extensions that you want to keep can be added to the list of exclusions. You can view and edit the list of exclusions.

You can click the Report annoying application link to send data about applications that cause you troubles to Kaspersky.

[Topic 129397]

How to manually start an analysis of objects

To manually run an analysis of objects:

1. Open the main application window.
2. Click the More Tools button.

   The Tools window opens.

3. In the Tools window, go to the Clean and optimize section.
4. Click the PC Cleaner link to go to the PC Cleaner window.
5. In the window, click the Run button.

An analysis of objects is started. Information about the results of the analysis is displayed in the window in the form of a link to lists of detected applications and browser extensions. Click the link to go to the list of detected objects.

[Topic 149222]

How to configure a scheduled analysis

To configure a scheduled analysis of installed applications and browser extensions:

1. Open the main application window.
2. Click the button .

   The Settings window opens.

3. Select the Protection section.
4. Select the Application Manager component.

   The Application Manager settings window opens.

5. In the PC Cleaner section, select the Analyze installed applications and browser extensions check box.
6. Click the Configure schedule link to open the Schedule window.
7. In the Run analysis drop-down list, select one of the following options:
   • Automatically. If you select this option, Kaspersky Total Security will run an analysis once every 24 hours at the time set by default.
   • Every minute / Every hour / Every day / Weekly / Every month / At a specified time. If you select one of these options, Kaspersky Total Security will run an analysis based on your defined schedule up to the exact minute. When one of these options is selected, the Postpone running after application startup for N minutes check box is available.
   • After application startup. After Kaspersky Total Security starts, it will run an analysis after waiting the amount of minutes indicated in the Start in N minutes field.
   • After every update. Kaspersky Total Security will run an analysis after downloading and installing a new update package.
8. Select the Run object analysis on the next day if computer is turned off check box to run an analysis when the computer is turned on after a scheduled analysis was missed. If the check box is not selected, the application will run the analysis only at the scheduled time while the computer is turned on.
9. Select the Run object analysis only when screensaver is active or computer is locked check box to run an analysis of objects only if you are not working on the computer, and to not create an additional load on computer resources while you are working. If the check box is not selected, the application will run the analysis at the scheduled time regardless of whether you are working on the computer.
10. To save the changes to the settings, click the Save button.

[Topic 152477]

How to select categories of objects for analysis

To select categories of objects detected during analysis:

1. Open the main application window.
2. Click the button .

   The Settings window opens.

3. Select the Protection section.
4. Select Application Manager.

   The Application Manager settings window opens.

5. Click the Select categories of objects link to go to the Categories of objects window.
6. Perform the following actions:
   • To conduct an analysis of installed applications, select the Applications check box.
   • To conduct an analysis of installed browser extensions, select the Browser extensions check box.
7. Select the categories of applications and browser extensions that you want to find and possibly remove. To do so, select the check boxes opposite the selected categories.
8. Click the Save button.

Page top

[Topic 130451]

Categories of objects detected

These categories are described in the table below.

Application categories

* According to information available to Kaspersky, the application or browser extension typically performs the actions described in the table. Kaspersky Total Security does not check whether or not these actions were actually performed on your computer.

[Topic 129531]

Viewing the list of detected objects

To view the list that is generated based on the results of the analysis of objects:

1. Open the main application window.
2. Click the Details button in the upper part of the window.

   This opens the Notification Center window.

3. In the Recommendations section, click the Show button in the line containing the message about detected objects.

   This opens a window containing the list of detected applications and browser extensions. The presumed reasons for their possible removal or fix are indicated for each object in the list.

   • If you want to remove an application or browser extension from your computer, click the Remove button in the line containing a description of the application or browser extension. Kaspersky Total Security will start the removal process.
   • If you want the application or browser extension to remain on the computer and to no longer be included in the results of analysis of detected objects, click the Ignore button in the line containing a description of the object. The object will be added to the list of exclusions and Kaspersky Total Security will stop showing it in the list of detected objects.

[Topic 130455]

Viewing the list of exclusions

The applications and extensions that you want to keep can be added to the list of exclusions.

To view the list of exclusions:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Protection section.
4. Select the Application Manager component.

   The Application Manager settings window opens.

5. Click the Exclusions link to open the Exclusions window.

   The Exclusions window shows applications and browser extensions that you added to the list of exclusions by clicking the Ignore button in the list of objects detected.

6. To remove an object from the list of exclusions, click the Remove from the list button.

[Topic 155812]

How to send data about application or browser window to Kaspersky

If you encounter problems with an application or browser window open on your computer, you can report this window to Kaspersky via Kaspersky Total Security.

To send data about application or browser window to Kaspersky:

1. Open the main application window of Kaspersky Total Security.
2. Click the More Tools button.
3. Select the Clean and optimize section.
4. Click the PC Cleaner link to open the PC Cleaner window.
5. Click the Report annoying application link.

   The cursor changes into a target.

6. Point the cursor at the application or browser window that you want to report to Kaspersky.
7. Left-click to gather data about application or website that opened this window.

   The Gathering data about application window opens.

8. In the Gathering data about application window perform the following actions:
   1. To view data about the chosen window, click the View gathered data link.

      This opens the View data about application window, where you can view all the gathered information about the chosen window.

   2. To view the image you copied, hover over it and left-click on it.

      The folder where you saved the image will open.

   3. By clicking the link Statement regarding data processing you can review our Statement regarding data processing.
   4. Select the I have read and agree with the Technical Support Statement check box.
   5. Click the Send button.

Data on the application or browser window will be sent to Kaspersky.

[Topic 84522]

File Shredder

Added security of personal data is ensured by protecting deleted information against unauthorized recovery by hackers.

Kaspersky Total Security contains a permanent data deletion tool that makes data recovery using standard software tools impossible.

Kaspersky Total Security makes it possible to delete data without the possibility to recover it from the following data media:

• Local drives. Deletion is possible if you have the rights required for writing and deleting data.
• Removable drives or other devices that are recognized as removable drives (such as floppy disks, memory cards, USB disks, or cell phones). Data can be deleted from a memory card if its mechanical protection from rewriting is disabled.

You can delete the data that you can access under your personal account. Before deleting data, make sure that it is not used by running applications.

To delete data permanently:

1. Open the main application window.
2. Click the More Tools button in the lower part of the main window to open the Tools window.
3. Go to the Data Protection section.
4. Click the File Shredder link to open the File Shredder window (see the following figure).

   

   File Shredder window

5. Click the Browse button, and in the Select folder window that opens select the folder or file to be deleted permanently.

   Deletion of system files and folders may cause operating system malfunctions.

6. In the Data deletion method drop-down list, select the requisite data deletion algorithm.

   To delete data from SSD and USB devices, it is recommended to apply Quick delete or GOST R 50739-95, Russia. Other deletion methods might damage an SSD or a USB device.

   • Quick delete (recommended). The deletion process consists of two cycles of data overwriting: writing zeros and pseudo-random numbers. The main advantage of this algorithm is its performance. Quick deletion prevents data recovery using standard recovery tools.
   • GOST R 50739-95, Russia. The algorithm carries out one overwriting cycle using pseudo-random numbers and protects the data from recovery by common tools. This algorithm corresponds to protection class 2 (out of 6), according to the Russian State Technical Commission classification.
   • Bruce Schneier Algorithm. The process consists of seven overwriting cycles. The method differs from the German VSITR in terms of its overwriting sequence. This enhanced method of data deletion is considered one of the most reliable.
   • VSITR standard, Germany. Seven overwriting cycles are performed. The algorithm is considered reliable but requires considerable time for execution.
   • NAVSO P-5239-26 (MFM) standard, USA, and NAVSO P-5239-26 (RLL) standard, USA. Three overwriting cycles are used. The standards differ from one another in terms of the sequence in which they overwrite information.
   • DoD 5250.22-M standard, USA. The algorithm carries out three overwriting cycles. This standard is used by the U.S. Department of Defense.
7. Click the Remove button.
8. In the deletion confirmation window that opens, click Remove.

Files that are being used by a third-party application cannot be deleted.

[Topic 49936]

Unused Data Cleaner

This section provides instructions on removing temporary and unused files.

[Topic 89933]

About cleaning up unused data

The operating system accumulates temporary or unused files over time. These files may use up a lot of disk space, thus impairing system performance, and may also be exploited by malware.

The temporary files are created at the launch of any applications or operating systems. But some of them remain undeleted even after you close the application or operating system. Kaspersky Total Security includes the Unused Data Cleaning Wizard.

Unused Data Cleaner can detect and remove the following files:

• System event logs, where the names of all active applications are recorded
• Event logs of various applications or update utilities (such as Windows Updater)
• System connection logs
• Temporary files of browsers (cookies)
• Temporary files remaining after installation / removal of applications
• Recycle Bin contents
• Files in the Temp folder, whose volume may grow up to several gigabytes

Besides the deletion of unused files from the system, the wizard deletes files which may contain confidential data (passwords, user names, registration form data). However, for complete deletion of such data, we recommend using the Privacy Cleaner Wizard.

[Topic 89934]

Cleaning up unused data

To launch the Unused Data Cleaning Wizard:

1. Open the main application window.
2. Click the More Tools button in the lower part of the main window to open the Tools window.
3. In the Tools window, go to the Clean and optimize section.
4. Click the Unused Data Cleaner link to launch the Unused Data Cleaning Wizard.

The Wizard consists of a series of pages (steps), which you can navigate through by clicking the Back and Next buttons. To close the Wizard after it finishes, click the Done button. To stop the Wizard at any step, click the Cancel button.

Let us review the steps of the Wizard in more detail.

Starting the Wizard

The first page of the Wizard shows information about the clean-up of unused data.

Click the Next button to start the Wizard.

Searching for unused data

The Wizard searches the computer for unused data. The search may take a while. Once the search is complete, the Wizard proceeds automatically to the next step.

Selecting actions to delete unused data

After the search for unused data has been completed, a window displaying the list of actions opens.

To make the Wizard perform a certain action, select the corresponding check box next to the action. By default, the Wizard performs all recommended and strongly recommended actions. If you do not want to perform a certain action, clear the check box next to it.

Clearing the check boxes that are selected by default is not recommended. This may jeopardize the safety of your computer.

After you define the set of actions for the Wizard to perform, click the Next button.

Cleaning up unused data

The Wizard performs the actions selected during the previous step. The clean-up of unused data may take some time.

After the clean-up of unused data has been completed, the Wizard automatically proceeds to the next step.

While the Wizard is running, some files (such as the Microsoft Windows log file and Microsoft Office event log) may be in use by the operating system. In order to delete these files the wizard will suggest that you restart the operating system.

Wizard completion

Click the Done button to exit the Wizard.

[Topic 84523]

Backup and Restore

This section provides information about data backup.

[Topic 84679]

About Backup and Restore

Data backup is needed to protect your data against loss when your computer malfunctions or gets stolen, or when it is deleted accidentally or corrupted by hackers.

To backup data, create and start a backup task. The task can be started automatically according to schedule or manually. The application also lets you view information about completed backup tasks.

It is recommended to save backup copies of data on removable drives or in Online storage.

Kaspersky Total Security cannot create a full copy of a drive while a Microsoft Windows operating system is active on the drive.

Kaspersky Total Security lets you use the following storage types for creating backup copies:

• Local drive
• Removable drive (e.g., an external hard drive)
• Network drive
• Online storage

Creating tasks based on user's access rights

Backup tasks are created based on user's access rights to files on the local computer.

If you do not have local administrator rights on the computer, you can access only tasks created by yourself. If you have local administrator rights on the computer, you see all backup tasks, but you cannot modify tasks created by other users.

Backup tasks that were created earlier without taking user rights into account are available to all users of the computer. However, if such a task gets modified, it will be run based on the rights of the user that modified the task.

Restoring tasks based on user's access rights

If you do not have local administrator rights on the computer, you can restore data only from backup tasks created by yourself and only to folders you have rights to access. If you have local administrator rights on the computer, you can restore data from any backup task to any folder.

The total size of the copied files in a folder may exceed the size of that folder if it contains links to other folders (for example, when copying the Documents folder, the My Music, My Pictures and My Videos folders will also be copied if the Documents folder contains links to those folders).

About Backup and Restore in OneDrive

When backing up files to a OneDrive folder on your computer, Kaspersky Total Security acts differently depending on whether the cloud file is downloaded to the OneDrive folder:

• If the file is in the cloud and in the OneDrive folder on your computer, Kaspersky Total Security makes a backup copy of this file.
• If the file is not in the cloud, but it is present in the OneDrive folder on your computer, Kaspersky Total Security makes a backup copy of this file.
• If the file is displayed in the OneDrive folder but it is only stored in the cloud and not on your computer, Kaspersky Total Security makes a backup copy of this file.

[Topic 84524]

How to create a backup task

To create a backup task:

1. Open the main application window.
2. Click the Backup and Restore button.
3. In the Backup and Restore window, perform one of the following:
   • If no backup task has been created yet, click the Select files for backup button.
   • If you already have an existing backup task and wish to create a new one, click the Create backup copies of other files button.

   The Backup Task Creation Wizard starts.

   The Wizard consists of a series of pages (steps), which you can navigate through by clicking the Back and Next buttons. To close the Wizard after it finishes, click the Done button. To stop the Wizard at any step, click the Cancel button.

   Let us review the steps of the Wizard in more detail.

[Topic 93342]

Step 1. Select files

At this step of the Wizard, select the type of files or specify folders that you wish to back up:

• Select one of the preset file types (files from the My Documents and Desktop folders, photos and images, movies and videos, music files) to perform quick configuration. If you confirm this option, the wizard takes you straight to Step 4 "Select backup storage".

  Kaspersky Total Security does not create backup copies of files located in the "Desktop" and "My Documents" folders if these folders are located on a network drive.

• Select the Create backup copies of files from specified folders option to manually specify folders that you want to back up.

[Topic 93343]

Step 2. Select folders for backup

If you have selected the Create backup copies of files from specified folders option at the previous step of the Wizard, click the Add folder button and select a folder in the Select folder for backup window that opens or drag the folder into the application window.

Select the Limit backup by file types check box if you want to specify the categories of files to back up in the folders selected.

[Topic 93344]

Step 3. Select file types for backup

If you selected the Limit backup by file types check box at the previous step of the Wizard, at this step of the Wizard select check boxes opposite the types of files that you want to back up.

[Topic 93345]

Step 4. Select backup storage

At this step, select the a backup storage:

• Online storage Select this option if you want to store backup copies in the Dropbox online storage. The Online storage has to be activated before it can be used. When you back up data in Online storage, Kaspersky Total Security does not create backup copies of data of the types that are subject to restrictions by Dropbox usage rules.
• Local drive. If you wish to store backup copies on a local drive, select the relevant local drive in the list.
• Network drive. If you wish to store backup copies on a network drive, select the relevant network drive in the list.

• Removable drive. If you wish to store backup copies on a removable drive, select the relevant removable drive in the list.

To ensure data security, we recommend using the Online storage or creating backup storages on removable drives.

How to add network storage

How to add a removable drive as storage

Select the Use advanced storage settings check box to configure file storage settings, such as the number of versions of backup copies of files stored and the duration of storage of backup copies.

[Topic 93346]

Step 5. Creating a backup schedule

Do one of the following at this step of the Wizard:

• Specify the backup task schedule if you want the backup task to start automatically.
  1. In the Run backup drop-down list, select a time interval to run the task (for example, daily) and specify the task run time in the At field.
  2. In the User account section, specify the user name and password of your account on this computer. The data of your account is required to access files during backup.
  3. Select the Run scheduled backup at computer startup if it was turned off at the specified time check box if you want to run backup as soon as possible after the application has been restarted. For example, backup is scheduled to be performed every weekend. If the computer was turned off at the weekend, backup is performed after the computer is turned on a weekday. If the check box is cleared, backup is performed according to schedule without retrying to run backup after a failed attempt.
• In the Run backup list, select the on demand option if you wish to start the task manually.

When working with backup tasks, please note the following:

• If you create a scheduled backup task, you need to specify the data of your account on this computer.
• If you create an on-demand backup task, you do not need to specify the data of your account on this computer.
• If you change an on-demand task to a scheduled task, you need to specify the data of your account on this computer.

[Topic 93347]

Step 6. Setting a password to protect backup copies

Select the Enable password protection check box and fill out the Password for access to backup copies and Confirm password fields to protect access to backup copies with a password.

The password is required to protect the backup storage against unauthorized access.

The program will prompt you to enter a password in the following cases:

• When you first create a backup storage on a local or removable drive (like a flash drive). When creating subsequent backup tasks to a local drive or this removable drive, the program will no longer ask you to enter a password. The password that you previously entered will be used.

  If you copy the local backup storage to a removable drive and connect this removable drive to another computer, the program will ask you to enter a password to copy or restore data from this storage.

• When you connect a removable drive to your computer. The program checks the removable drive and asks you to enter a password if it detects a backup storage on this removable drive.

[Topic 93348]

Step 7. File versions storage settings

This step is available if the Use advanced storage settings check box was selected at Step 4 "Select backup storage".

Specify file storage settings:

• Select the Restrict the number of versions of backup copies check box, and in the Versions of backup copies to store field specify the number of versions of backup copies of one file to be stored.
• Select the Restrict storage period for versions of backup copies check box, and in the Keep old versions of backup copies for field specify the number of days that each file version of a backup copy should be stored.

[Topic 93349]

Step 8. Entering the backup task name

Do the following at this step:

• Enter the backup task name.
• Select the Run backup upon wizard completion check box to start the backup process automatically when the wizard finishes.

[Topic 93350]

Step 9. Wizard completion

This window shows the process of configuring the backup storage. The configuration process may take some time.

When configuration completes, click Done.

A backup task is created. The task you have created appears in the Backup and Restore window.

[Topic 84965]

How to start a backup task

To start a backup task:

1. Open the main application window.
2. Click the Backup and Restore button.
3. In the Backup and Restore window that opens, select a backup task and click the Run button.

The backup task is started.

[Topic 84525]

Restoring data from a backup copy

To restore data from a backup copy:

1. Open the main application window.
2. Click the Backup and Restore button.
3. Do one of the following:
   • Click the Restore files button opposite the relevant backup task.
   • Click the Manage storages button to open a window and click the Restore files button opposite the relevant backup storage.
4. If a password was specified when the backup copy was created, enter this password in the Enter your password to access the storage window.
5. In the Backup date / time drop-down list, select the date and time of creation of the backup copy.
6. Do one of the following:
   • If you want to restore all data, select the All data check box.
   • If you want to restore only certain folders, select the check boxes next to the relevant folders.
   • If you want to restore only certain files, select the check boxes next to the relevant files in the Name column.
7. To restore only specific types of files, select these file types in the File type drop-down list.
8. Click the Restore selected files button.

   The Restore files from backup copies window opens.

9. Select one of the two options:
   • Original folder. If this option is selected, the application restores data to the original folder.
   • Specified folder. If this option is selected, the application restores data to the specified folder. Click the Browse button to select the folder to which you want to restore data.
10. In the If file names conflict drop-down list, select the action to be performed by the application when the name of the file being restored matches the name of the file already present in the destination folder:
    • Ask user – when file names match, the application prompts you to choose one of the following options: replace the file with the backup copy, save both files, or do not restore the file.
    • replace file with backup copy – Kaspersky Total Security deletes the existing file and replaces it with the file restored from the backup copy.
    • save both files – Kaspersky Total Security leaves the existing file unchanged and saves the file restored from the backup copy under a new name in the same folder.
    • do not restore this file – Kaspersky Total Security leaves the existing file unchanged and does not restore the file of the same name from the backup copy.
11. Click the Restore button.

    The files selected for recovery will be restored from the backup copy and saved in the specified folder.

[Topic 201581]

Restoring data from FTP storage

The current version of the application does not support Backup and Restore via FTP. To restore backup copies created in earlier application versions from FTP storage, follow the instructions below.

To restore backup copies from FTP storage:

1. Open the main application window.
2. Click the Backup and Restore button.
3. Click the Manage storages link to open the Storages window.
4. Click the Go to FTP server link to open the FTP storage folder in Windows Explorer.
5. Copy the data (including the storage.xml file) to a local drive (for example, С:\<folder name>).
6. In the Manage storages window next to the FTP storage, click the Delete storage button.
7. In the deletion confirmation window, click Remove.

   The storage is now deleted.

8. In the Manage storages window, click the Connect existing storage button.
9. In the Connect storage window, select the Local drive section and use the Browse button to specify the path to the folder containing the backup copies that you copied to the local drive from FTP storage.
10. In the Storages window, next to the connected storage, click the Restore button.
11. Follow the standard restoration procedure.

[Topic 57646]

Restoring data from a backup copy using Kaspersky Restore Utility

Kaspersky Restore Utility lets you manage backup storage data on a computer where a Kaspersky application is corrupted or has been removed. By default, after installation of the application the utility is located in the Kaspersky Restore Utility folder located in the application setup folder. To use the utility on a computer where a Kaspersky application is not installed or is corrupted, copy the utility to a removable drive.

To start Kaspersky Restore Utility, you need local administrator rights.

How to start the Restore Utility

How to open a storage using the Restore Utility

How to restore data from a backup copy

[Topic 84772]

About Online storage

Kaspersky Total Security lets you save backup copies of your data in Online storage on a remote server via the Dropbox service.

To use Online storage:

• Make sure that the computer is connected to the Internet.
• Create an account on the website of the online data storage service provider.
• Activate Online storage.

You can use one and the same Dropbox account to back up data from different devices with Kaspersky Total Security installed to a single Online storage.

The Online storage size is determined by the provider of the online storage services, the Dropbox web service. See the Dropbox website for more details on the terms of use of the web service.

When copying files to Dropbox, Kaspersky Total Security does not differentiate between uppercase and lowercase letters in the name of a file and/or name of a path to the file. Therefore, when attempting to create backup copies of files whose names and/or paths differ only by their case, Kaspersky Total Security creates only one backup copy because a conflict arises in Dropbox.

[Topic 84526]

How to activate Online storage

To activate Online storage:

1. Open the main application window.
2. Click the Backup and Restore button.
3. Do one of the following:
   • If no backup task has been created yet, click the Select files for backup button.
   • If you already have a backup task, click the Create backup copies of other files button.

   The Backup Task Creation Wizard starts.

4. In the data type selection window, select the data category or manually specify the files that you want to back up.
5. In the storage selection window, select the Online storage option and click the Activate button.

   An Internet connection is required to create an Online storage.

   A Dropbox account login dialog opens.

6. In the window that opens, perform one of the following operations:
   • Complete registration if you are not a registered Dropbox user.
   • If you are a registered Dropbox user, log into your Dropbox account.
7. To finish Online storage activation, confirm that Kaspersky Total Security is allowed to use your Dropbox account for backing up and restoring data. Kaspersky Total Security places backup copies of saved data in a separate folder that is created in the Dropbox storage folder for applications.

   After Online storage activation has been completed, the storage selection window opens. It contains a selection of online storages to choose from. For the activated Online storage, the application shows the amount of used space and the amount of free space available for data storage.

[Topic 84581]

Storing data in data vaults

This section describes how to protect data using data vaults.

[Topic 84966]

About a data vault

Data vaults are designed to protect your confidential data against unauthorized access. A data vault is a data storage on your computer that you can lock or unlock using the password that only you know. You have to enter the password to modify the files stored in a locked data vault. If you have entered an invalid password 10 times in a row, access to the data vault is blocked for one hour.

If you lose or forget the password, you will not be able to recover your data.

To create data vaults, Kaspersky Total Security uses the AES XTS data encryption algorithm with an effective key length of 56 bits.

If the FAT32 file system is used on your computer, you can create data vaults no more than 4 GB in size.

[Topic 84611]

How to move files to a data vault

To place files in a data vault:

1. Open the main application window.
2. In the lower part of the main window, click the More Tools button.

   The Tools window opens.

3. Go to the Data Protection section.
4. Click the Data Encryption link to open the Data Encryption window.
5. In the Data Encryption window, perform one of the following:
   • If you do not have a data vault yet, click the Create new data vault button.
   • If you have previously created a data vault, click the Create data vault button.
6. Click the Add button to open the Explorer and specify the files that you want to place in the data vault.

   The selected files appear in the Data Encryption window.

7. Click the Continue button.
8. Enter the data vault name and specify its location or use the default values of these settings.
9. To be able to access the data vault quickly, select the Create desktop shortcut for data vault check box.
10. Click the Continue button.
11. Fill out the Password to access the data vault and Confirm password fields and click Continue.
12. Select what to do with the source copies of files outside the data vault:
    • To delete source copies of files outside the data vault, click Delete.
    • To keep source copies of files outside the data vault, click Skip.
13. Click the Done button.

    The data vault you have created appears in the list of data vaults.

14. To lock the data vault, click the Lock button.

    Data in a locked data vault becomes available only after a password is entered.

When adding files with the same names written in different registers to the vault, one of these files may be unavailable when trying to open the vault. To avoid data loss, we recommend adding such files to different vaults or changing the file names to completely unique ones.

[Topic 84612]

How to access files stored in a data vault

To gain access to the data in a data vault:

1. Open the main application window.
2. In the lower part of the main window, click the More Tools button.

   The Tools window opens.

3. Go to the Data Protection section.
4. Click the Data Encryption link to open the Data Encryption window.
5. Click the Open button next to the data vault you need.
6. Enter the password and click the Open in Windows Explorer button.

Files stored in the data vault appear in the Explorer window. You can make the necessary changes to the files and lock the data vault again.

Starting with Kaspersky Total Security 2021, when you rename a vault, an error appears if you try to open it. To avoid this, we recommend that you open the vault you want to rename, extract your data, and create a new vault with this data, giving it a different name.

To unlock data vaults that were created using a previous version of the application, you must convert the data vaults from the old format into the new format. The application prompts you to perform conversion when you attempt to open a data vault in Kaspersky Total Security.

Data vault conversion to the new format can take a long time depending on the data vault size.

If you have not installed the latest update for Kaspersky Total Security, when upgrading to a new version the data vaults that you created in the previous version of the application may become unavailable.

[Topic 70774]

How to reserve operating system resources for computer games

When Kaspersky Total Security runs in full-screen mode together with some other applications (particularly computer games), the following issues may occur:

• Application or game performance decreases due to lack of system resources
• Notification windows of Kaspersky Total Security distract the user from the gaming process

To avoid changing the settings of Kaspersky Total Security manually every time you switch to full-screen mode, you can use Gaming mode. If Gaming mode is being used and you are playing or working with applications in full-screen mode, Kaspersky Total Security does not run scan and update tasks and does not display notifications.

To enable Gaming mode:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the General section.
4. In the Performance settings block, select the Use Gaming mode check box.

[Topic 199601]

How to optimize the load on the operating system due to running Kaspersky Total Security tasks

When you run a computer scan using Kaspersky Total Security, it can consume significant system resources. In order to optimize the load on the system, you can configure Kaspersky Total Security to run scan tasks (for system memory, the system partition, and startup objects) and to update databases when the computer is locked or the screen saver is activated. This additional setting allows you to enhance the security of your computer without sacrificing performance when you are using it.

If the computer is running on battery, Kaspersky Total Security will not execute tasks when the computer is idle in order to prolong battery life.

To optimize the load on the operating system, perform the following actions:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the General section, and in the Performance section select the Concede resources to other applications check box to postpone virus scan tasks when CPU and disk subsystems are at high load.

[Topic 70902]

How to remove traces of activity on the computer

User actions on a computer are recorded in the operating system. The following information is saved:

• Details of search queries entered by users and websites visited
• Information about started applications, as well as opened and saved files
• Microsoft Windows event log entries
• Other information about user activity

Intruders and unauthorized persons may be able to gain access to confidential data contained in information on past user actions.

Kaspersky Total Security includes the Privacy Cleaner Wizard, which cleans up traces of user activity in the operating system.

To run the Privacy Cleaner Wizard:

1. Open the main application window.
2. In the lower part of the main window, click the More Tools button.

   The Tools window opens.

3. Go to the Clean and optimize section.
4. Click the Privacy Cleaner link to run the Privacy Cleaner Wizard.

The Wizard consists of a series of pages (steps), which you can navigate through by clicking the Back and Next buttons. To close the Wizard after it finishes, click the Done button. To stop the Wizard at any stage, click the Cancel button.

Let us review the steps of the Wizard in more detail.

Starting the Wizard

1. Select one of the two options for Wizard operation:
   • Search for user activity traces. The Wizard will search for traces of your activities on the computer.
   • Roll back changes. The Wizard will roll back the changes that were previously made by the Privacy Cleaner Wizard. This option is available if activity traces have been removed by the Wizard before.
2. Click the Next button to start the Wizard.

Activity traces search

If you selected the Search for user activity traces option, the Wizard performs a search for activity traces on your computer. The search may take a while. When the search is complete, the Wizard proceeds automatically to the next step.

Selecting Privacy Cleaner actions

When the search is complete, the wizard informs you about the detected

activity traces

The list contains three groups of actions for removing traces of your activity in the operating system:

• Strongly recommended actions eliminate activity traces posing a serious security threat.
• Recommended actions are intended for elimination of activity traces that pose a potential threat.
• Additional actions eliminate activity traces that are not dangerous.

If the check box in the line of an action is selected, Kaspersky Total Security performs the action.

If this check box is cleared in the line of an action, Kaspersky Total Security does not perform the action.

If you selected Roll back changes during the first step, the list contains previously performed actions that you can roll back.

To view actions that have been included into a group, expand the list of the selected group.

To make the Wizard perform a certain action, select the corresponding check box next to the action. By default, the Wizard performs all recommended and strongly recommended actions. If you do not want to perform a certain action, clear the check box next to it.

It is strongly recommended that you not clear the check boxes selected by default, as doing so will leave your computer vulnerable to threats.

After you define the set of actions for the Wizard to perform, click the Next button.

Privacy Cleaner

The Wizard performs the actions selected during the previous step. Elimination of activity traces may take some time. To clean up certain activity traces, it may be necessary to restart the computer; if so, the Wizard notifies you.

When the clean-up is complete, the Wizard proceeds automatically to the next step.

Wizard completion

Click the Done button to exit the Wizard.

[Topic 70886]

How to pause and resume computer protection

Pausing protection means temporarily disabling all protection components for some time.

When protection is paused or Kaspersky Total Security is not running, the activity of the applications running on your computer is monitored. Information about the results of monitoring of application activity is saved in the operating system. When Kaspersky Total Security is started again or protection is resumed, the application uses this information to protect your computer from malicious actions that may have been performed when protection was paused or when Kaspersky Total Security was not running. Information about the results of monitoring of application activity is stored indefinitely. This information is deleted if Kaspersky Total Security is removed from your computer.

To pause the protection of your computer:

1. In the context menu of the application icon located in the taskbar notification area, select the Pause protection item.

   The Pause protection window opens (see the following figure).

   

   Pause protection window

2. In the Pause protection window, select the time interval after which protection will be resumed:
   • Pause for – protection is enabled after expiration of the time interval selected from the drop-down list.
   • Pause until application restart – protection is enabled after the application is started again or the operating system is restarted (if the application automatically starts on startup).
   • Pause – protection will be resumed when you decide to resume it.
3. Click the Pause protection button and confirm your choice in the window that opens.

How to resume computer protection

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[Topic 70884]

How to restore the default application settings

You can restore the settings recommended by Kaspersky for Kaspersky Total Security at any time. When the settings are restored, the Recommended security level is set for all protection components.

To restore the default operational settings of the application:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Manage settings section.
4. Click the Restore link to run the Settings Restore Wizard.
5. Click the Next button.

   The window of the Wizard shows the progress of restoring the application settings back to the default settings configured by Kaspersky experts.

6. After the default application settings restoration process is finished, click Done.

[Topic 70885]

How to view the application operation report

Kaspersky Total Security maintains operation reports for each of the protection components. Using a report, you can obtain statistical information about the application's operation (for example, how many malicious objects have been detected and neutralized during a specified time period, how many times application databases and modules have been updated during the same period, how many spam messages have been detected, and much more).

To view the application operation report:

1. Open the main application window.
2. In the lower part of the main window, click the More Tools button.

   The Tools window opens.

3. In the Tools window, click the Reports link to go to the Reports window.

   The Reports window displays data in the form of a table. For convenient viewing of reports, you can select various filtering options.

[Topic 82867]

How to apply the application settings on another computer

After you have configured the application, you can apply its settings to a copy of Kaspersky Total Security that is installed on another computer. As a result, the application will be configured identically on both computers.

The application settings are saved in a configuration file that you can move from one computer to another.

The settings of Kaspersky Total Security are moved from one computer to another in three steps:

1. Save the application settings to configuration file.
2. Move the configuration file to the other computer (for example, by email or on a removable drive).
3. Import the settings from the configuration file to the application copy that is installed on the other computer.

How to export application settings

How to import application settings

[Topic 41367]

Participating in Kaspersky Security Network

Kaspersky Total Security uses cloud protection to make protection of your computer more effective. Cloud protection is implemented using the Kaspersky Security Network infrastructure that uses data received from users all over the world.

Kaspersky Security Network (KSN) is the cloud-based knowledge base of Kaspersky containing information about the reputation of applications and websites. The use of data from Kaspersky Security Network ensures faster responses by Kaspersky Total Security to new threats, improves the performance of some protection components, and reduces the likelihood of false positives.

Users' participation in Kaspersky Security Network allows Kaspersky to promptly receive information about types and sources of new threats, develop solutions for neutralizing them, and minimize the number of false positives. Participation in Kaspersky Security Network lets you access reputation statistics for applications and websites.

If you participate in Kaspersky Security Network, you automatically send information about the configuration of your operating system and the start and completion time of processes in Kaspersky Total Security to Kaspersky.

[Topic 70882]

How to enable or disable participation in Kaspersky Security Network

Participation in Kaspersky Security Network is voluntary. You can enable or disable the use of Kaspersky Security Network (KSN) when installing Kaspersky Total Security and / or at any moment after the application is installed.

To enable or disable participation in Kaspersky Security Network:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. In the Protection section, select the Kaspersky Security Network block.

   The Kaspersky Security Network window opens showing the details of Kaspersky Security Network and Kaspersky Security Network participation settings.

4. Enable or disable participation in Kaspersky Security Network by using the toggle in the upper part of the window:
   • If you want to participate in Kaspersky Security Network, set the toggle to On.

     A window with the text of the Kaspersky Security Network Statement opens. If you accept the terms of the Statement, click the I agree button.

   • If you do not want to participate in Kaspersky Security Network, set the toggle to Off.

In some application versions, the Kaspersky Security Network window shows the Kaspersky Security Network Statement instead of information about Kaspersky Security Network.

To accept the Kaspersky Security Network Statement:

1. Click the Accept button in the Kaspersky Security Network Statement section.

   Kaspersky Security Network Statement opens. This statement allows Kaspersky experts to promptly receive information about threats detected on your computer, about applications being run and signed applications being downloaded, as well as operating system information to improve your protection.

2. If you accept the terms of the statement, click the Accept button.

To decline the Kaspersky Security Network Statement,

click the Decline button in the Kaspersky Security Network Statement section.

[Topic 70883]

How to check the connection to Kaspersky Security Network

Your connection to Kaspersky Security Network may be lost for the following reasons:

• You do not participate in Kaspersky Security Network.
• Your computer is not connected to the Internet.
• Current key status does not allow connecting to Kaspersky Security Network. For example, a connection to KSN may be unavailable due to the following reasons:
  • Application is not activated.
  • License or subscription has expired.
  • License key issues have been identified (for example, the key has been added to denylist).

  The current status of the key is displayed in the Licensing window.

To test the connection to Kaspersky Security Network:

1. Open the main application window.
2. In the lower part of the main window, click the More Tools button.

   The Tools window opens.

3. In the Tools window, go to the Security section.

In the Security section, click the Cloud Protection link to open the Cloud Protection window. The Cloud Protection window shows the status of your connection to Kaspersky Security Network.

In some cases, Kaspersky may temporarily restrict requests to Kaspersky Security Network concerning the reputation of files. When temporary restrictions are imposed on requests for information from Kaspersky Security Network, the corresponding notification is displayed.

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[Topic 179968]

Protection using hardware virtualization

In this section, you will learn how you can protect your computer using hardware virtualization.

[Topic 83057]

About protection using hardware virtualization

When Kaspersky Total Security is installed in 64-bit Microsoft Windows 8, Microsoft Windows 8.1 or Microsoft Windows 10, it uses

Protection using hardware virtualization is enabled by default. If protection has been disabled manually, you can enable it in the application settings window.

On computers running 64-bit Microsoft Windows 8, Microsoft Windows 8.1 or Microsoft Windows 10, the protection provided by Kaspersky Total Security hardware virtualization (hypervisor) has the following limitations:

• This feature is not available when a third-party hypervisor, such as the VMware virtualization hypervisor, is running. After you close the third-party hypervisor, protection against screenshots becomes available again.
• The feature is not available if the CPU of your computer does not support hardware virtualization technology. For more details on whether your CPU supports hardware virtualization, please refer to the documentation shipped with your computer or to the website of the CPU manufacturer.
• The feature is not available if a third-party hypervisor (such as the VMware hypervisor) is running when you start Protected Browser.
• The feature is not available if hardware virtualization is disabled on your computer. For details on how to enable hardware virtualization on your computer, please refer to your computer's technical documentation or visit the website of your processor's manufacturer.
• The feature is not available if Device Guard is enabled in the Microsoft Windows 10 operating system.
• The feature is not available if Virtualization Based Security (VBS) is enabled in the Microsoft Windows 10 operating system.

[Topic 82967]

How to enable protection using hardware virtualization

To enable protection using hardware virtualization:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Additional section.
4. Select the Use hardware virtualization if available check box. This check box is displayed when the application is installed on a 64-bit version of Windows 8, Windows 8.1 and Windows 10.
5. Select the Use advanced features of hardware virtualization check box if you want to turn hardware virtualization on when the operating system starts.

If hardware virtualization is disabled on your computer, protection using hardware virtualization will be disabled.

[Topic 185853]

Protection using Antimalware Scan Interface (AMSI)

This section informs you that third-party applications such as Microsoft Office can send scripts to Kaspersky Total Security to be scanned using the Antimalware Scan Interface (AMSI), and describes how to disable protection using the AMSI in Kaspersky Total Security.

[Topic 185854]

About protection using Antimalware Scan Interface

Antimalware Scan Interface (AMSI) allows a third-party application that supports AMSI to send objects (for example, PowerShell scripts) to Kaspersky Total Security for additional scanning and to receive scan results for these objects. For example, Microsoft Office applications can be such third-party applications. For more information about the AMSI interface, refer to Microsoft documentation.

Antimalware Scan Interface allows only to detect a threat and notify a third-party application about the detected threat. After receiving the threat notification, the third-party application prevents malicious actions (for example, shuts down).

Kaspersky Total Security may decline a request from a third-party application if, for example, this application exceeds the maximum number of requests allowed for a period. In this case, Kaspersky Total Security displays a notification about the declined request. If you receive such a notification, you do not have to perform any actions.

Protection using Antimalware Scan Interface is available in the Windows 10 Home / Pro / Education / Enterprise operating systems.

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[Topic 186113]

How to enable protection using Antimalware Scan Interface

To enable protection using Antimalware Scan Interface:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. In the Protection section, select AMSI Protection component.
4. Set the toggle in the upper part of the window to On.

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[Topic 186114]

How to exclude a script from scanning using Antimalware Scan Interface

To exclude a script from scanning using Antimalware Scan Interface:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Settings window opens.

3. Select the Protection section.
4. Select the File Anti-Virus component.

   The File Anti-Virus settings window opens.

5. Click the Advanced Settings link to go the Advanced settings of File Anti-Virus window.
6. In the Script scanner section, select the Scan scripts using Antimalware Scan Interface (AMSI) check box.
7. Click the Manage exclusions link to go to the Exclusions window.
8. In the Exclusions window, click the Add button.

   The Add new exclusion window opens.

9. In the File or folder field, specify the folder with the script.
10. In the Object field, specify the name of the script.

    You can also add several files of the same type to the exclusions by using a mask.

11. In the Protection components section, select the check box next to the File Anti-Virus component.
12. Select the Active status.

The specified object will not be scanned using Antimalware Scan Interface.

[Topic 83989]

Using the application from the command prompt

You can use Kaspersky Total Security at the command prompt.

Command prompt syntax:

avp.com <command> [settings]

To view help on the command prompt syntax, enter the following command:

avp.com [ /? | HELP ]

This command allows you to obtain a full list of commands that are available for managing Kaspersky Total Security through the command prompt.

To obtain help on the syntax of a specific command, you can enter one of the following commands:

avp.com <command> /?

avp.com HELP <command>

At the command prompt, you can refer to the application either from the application installation folder or by specifying the full path to avp.com.

You can enable or disable application event logging (creating trace files) from the command prompt if you have previously set a password to protect access to Kaspersky Total Security management in the application settings window.

If you have not set a password in the application settings window, you cannot create a password and enable event logging from the command prompt.

Certain commands can be executed only under the administrator account.

[Topic 176603]

Evaluating Kaspersky Total Security

You can evaluate Kaspersky Total Security and send your score to Kaspersky.

Some time after the installation, the application offers you to evaluate its operation.

To evaluate Kaspersky Total Security:

1. In the We value your opinion window, do one of the following:
   • If you are ready to evaluate Kaspersky Total Security, rate the application using a 10-point scale.
   • If you do not want to evaluate Kaspersky Total Security, click the button to close the evaluation window.
2. Click the Send button.
3. Click the Close button to close the window.

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[Topic 70331]

Contacting Technical Support

This section describes the ways to get technical support and the terms on which it is available.

[Topic 85903]

How to get technical support

If you cannot find a solution to your issue in the application Help text or in any of the sources of information about the application, we recommend that you contact Kaspersky Technical Support. Technical Support specialists will answer any of your questions about installing and using the application.

Before contacting Technical Support, please read the support rules.

You can contact Technical Support in one of the following ways:

• By telephone. This method allows you to consult with specialists from our Russian-language or international Technical Support.
• Send request from the My Kaspersky website. This method allows you to contact our specialists using the query form.

Technical support is available only to users who have purchased a license for use of the application. No technical support is provided to users of trial versions.

[Topic 70152]

Technical support by phone

You can call Technical Support from most regions throughout the world. You can find information about how to obtain technical support in your region and contact information for Technical Support on the Kaspersky Technical Support website.

Before contacting Technical Support, please read the support rules.

[Topic 35517]

Technical support via My Kaspersky

My Kaspersky is a one-stop online resource for managing the protection of your devices and activation codes for Kaspersky applications and for requesting technical support.

To access the My Kaspersky website, you have to register. To do so, enter your email address and create a password.

You can receive technical support via the My Kaspersky website in the following ways:

• Send email requests to Technical Support
• Contact Technical Support without using email
• Track the status of your requests in real time

You can also view a complete history of your technical support requests.

Email request to Technical Support

You have to specify the following information in your email request to Technical Support:

• Message subject
• Application name and version number
• Operating system name and version number
• Problem description

A specialist from Technical Support will send an answer to your question to the My Kaspersky website and to the email address that you have specified during registration.

[Topic 84091]

Collecting information for Technical Support

After you notify Technical Support specialists of a problem, they may ask you to create a report that contains information about your operating system and send it to Technical Support. Technical Support specialists may also ask you to create a trace file. The trace file allows tracing the process of performing application commands step by step and determining the stage of application operation at which an error occurs.

To provide better support on issues related to functioning of the application, Technical Support specialists may ask you to temporarily change application settings for debugging purposes while diagnostics are ongoing. To do so, you may need to perform the following actions:

• Collect extended diagnostic information
• Configure individual components of the application by changing special settings that are not accessible through the standard user interface
• Reconfigure storage and sending of collected diagnostic information
• Set up interception of network traffic and saving of network traffic to a file

Technical Support specialists will give you all information necessary for performing these actions (step-by-step instructions, settings to be changed, scripts, additional command line features, debugging modules, special utilities, etc.) and will inform you of what data will be collected for debugging purposes. After the extended diagnostic information is collected, it is saved on the user's computer. The collected data is not sent automatically to Kaspersky.

You are advised to perform the preceding actions only under the guidance of a Technical Support specialist after receiving instructions to do so. Changing application settings by yourself in ways not described in Help or not recommended by Technical Support specialists can cause slowdowns and crashes of the operating system, reduce the protection level of your computer, and damage the availability and integrity of the processed information.

[Topic 86654]

About the contents and storage of service data files

Trace files and dump files are stored on the computer in non-encrypted form for a period of seven days after data logging is disabled. Trace files and dump files are deleted permanently after seven days.

Trace files are stored in the ProgramData\Kaspersky Lab folder.

The format of trace file names is as follows: KAV<version number_dateXX.XX_timeXX.XX_pidXXX.><trace file type>.log.

Trace files can contain confidential data. You can view the contents of a trace file by opening it in a text editor (such as Notepad).

Performance trace files can be viewed using the Windows Performance Analyzer utility. You can download this utility from the Microsoft website.

[Topic 203985]

How to enable tracing

Make sure that you configure tracing only under the guidance of a Kaspersky Technical Support expert.

To enable application traces and performance traces:

1. Open the main application window.
2. Click the button in the lower part of the window.

   The Support window opens.

3. Click the Support Tools link to open the Support Tools window.
4. Enable and configure application traces and performance traces according to the instructions of a Kaspersky Technical Support expert.

[Topic 85549]

Limitations and warnings

Kaspersky Total Security has a number of limitations that are not critical to operation of the application.

Limitations on the operation of certain components and automatic processing of files

Infected files and malicious links are processed automatically according to rules created by Kaspersky specialists. You cannot modify these rules manually. Rules can be updated following an update of databases and application modules. The rules for Firewall, Webcam Protection, Application Manager, Software Cleaner, and Application Control are also updated automatically.

If a device scan is started from My Kaspersky, files will be processed automatically based on the rules specified in the application. Files detected on a device can be processed automatically by request from My Kaspersky without your confirmation.

Limitations on connection to Kaspersky Security Network

During its operation, the application may query Kaspersky Security Network for information. If data from Kaspersky Security Network could not be retrieved, the application makes decisions based on local anti-virus databases.

Limitations of System Watcher functionality

Protection against cryptors (malware that encrypts user files) has the following limitations:

• The Temp system folder is used to support this functionality. If the system drive with the Temp folder has insufficient disk space to create temporary files, protection against cryptors is not provided. In this case, the application does not display a notification that files are not backed up (protection is not provided).
• Temporary files are deleted automatically when you close Kaspersky Total Security or disable the System Watcher component.
• In case of an emergency termination of Kaspersky Total Security, temporary files are not deleted automatically. To delete temporary files, clear the Temp folder manually. To do so, open the Run window and in the Open field type %TEMP%. Click OK.
• Protection against encryptors is provided only for files that are located on data drives that have been formatted with the NTFS file system.
• The number of files that can be restored cannot exceed 50 per one encryption process.
• The total volume of modifications to files cannot exceed 100 MB. Files with modifications that exceed this limit cannot be restored.
• File modifications initiated via network interface are not monitored.
• Files encrypted with EFS are not supported.
• You must restart the computer to enable protection against encryptors after Kaspersky Total Security is installed.

Encrypted connections scan limitations

Due to technical limitations of the implementation of scanning algorithms, scanning of encrypted connections does not support certain extensions of the TLS 1.0 protocol and later versions (particularly NPN and ALPN). Connections via these protocols may be limited. Browsers with SPDY protocol support use the HTTP over TLS protocol instead of SPDY even if the server to which the connection is established supports SPDY. This does not affect the level of connection security. If the server supports only the SPDY protocol and it is impossible to establish the connection via the HTTPS protocol, the application does not monitor the connection established.

Kaspersky Total Security does not support processing of HTTPS/2 Proxy traffic. The application does not process traffic transmitted via extensions of the HTTP/2 protocol.

Kaspersky Total Security prevents data exchange over the QUIC protocol. Browsers use a standard transport protocol (TLS or SSL) regardless of whether or not support for the QUIC protocol is enabled in the browser.

Kaspersky Total Security monitors only those protected connection which it is able to decrypt. The application does not monitor connections added to the list of exclusions (Websites link in the Network settings window).

The following components perform decryption and scanning of encrypted traffic by default:

• Web Anti-Virus
• Safe Money
• URL Advisor
• Parental Control

Kaspersky Total Security decrypts encrypted traffic while the user is using the Google Chrome browser if the Kaspersky Protection extension is disabled in this browser.

Kaspersky Total Security does not monitor traffic if the browser loads a web page or its elements from a local cache instead of from the Internet.

Limitations on scanning The Bat client encrypted connections

Since The Bat mail client uses its own certificate store, Kaspersky Total Security identifies the certificate used to establish an HTTPS connection between this client and the server as untrusted. To prevent this from happening, configure The Bat mail client to work with the local Windows Certificate Store.

Limitations on encrypted connections scan exclusions

When scanning encrypted connections with websites that have been added to exclusions, certain components such as Anti-Banner, URL Advisor and Private Browsing may continue to scan encrypted connections. The Safe Money, Parental Control and Web Anti-Virus components do not scan websites that have been added to exclusions.

Backup and Restore limitations

The following limitations apply to Backup and Restore:

• Online storage of backup copies becomes unavailable when the hard drive or computer is replaced. Visit the Kaspersky Technical Support website for information on how to restore the connection to Online storage after replacing your hardware.
• Editing of service files of the backup storage can result in loss of access to the backup storage and inability to restore your data.
• Since the application backs up through the system shadow copy service, the offline Outlook data file (.ost) is not included in the backup set because it is not designed to be backed up.

Limitations of Data Encryption functionality

When a data vault is created in the FAT32 file system, the size of the data vault file on the drive must not exceed 4 GB.

Specifics of kernel memory scanning for rootkits in Protected Browser mode

When an untrusted module is detected in Protected Browser mode, a new browser tab opens with a notification about malware detection. If this happens, you are recommended to exit the browser and run a Full Scan of the computer.

Specifics of clipboard data protection

Kaspersky Total Security allows an application to access clipboard in the following cases:

• An application with the active window attempts to place data in clipboard. The active window is the window that you are currently using.
• A trusted process of an application attempts to place data in clipboard.
• A trusted process of an application or a process with the active window attempts to receive data from clipboard.
• An application process that previously placed data in clipboard attempts to receive this data from clipboard.

Specifics of infected file processing by application components

By default, the application can delete infected files that cannot be disinfected. Removal by default can be performed during file processing by such components as Application Control, Mail Anti-Virus, File Anti-Virus, during scan tasks, and also when System Watcher detects malicious activity of applications.

Limitations applicable to certain components in case of application installation together with Kaspersky Fraud Prevention for Endpoints

Operation of the following Kaspersky Total Security components is limited in Protected Browser if the application is installed together with Kaspersky Fraud Prevention for Endpoints:

• Web Anti-Virus, except Anti-Phishing
• Parental Control
• URL Advisor
• Anti-Banner

Specifics of the autorun process operation

The autorun process logs the results of its operation. Data is logged in text files named "kl-autorun-<date><time>.log". To view data, open the Run window and in the Open field type %TEMP% and click OK.

All trace files are saved at the path to setup files that were downloaded during operation of the autorun process. Data is stored for the duration of operation of the autorun process and deleted permanently when this process is terminated. Data is not sent anywhere.

Kaspersky Total Security limitations under Microsoft Windows 10 RS4 with the Device Guard mode enabled:

Operation of the following functionality is partly limited:

• Clipboard protection
• Browser protection from keyboard and mouse input emulators (input spoofing)
• Protection from remote management applications
• Browser protection (management through API, protection from attacks that use dangerous messages to browser windows, protection from message queue management)
• Heuristic Analysis (emulation of the startup of malicious applications)

If UMCI mode is enabled in Windows, Kaspersky Total Security does not detect screen lockers.

About logging of events in the Windows event log that are related to the End User License Agreement and Kaspersky Security Network

Events involving accepting and declining the terms of the End User License Agreement, and also accepting and declining participation in Kaspersky Security Network, are recorded in the Windows event log.

Limitations on local address reputation checks in Kaspersky Security Network

Links to local resources are not scanned in Kaspersky Security Network.

Warning about applications that collect information

If an application that collects information and sends it to be processed is installed on your computer, Kaspersky Total Security may classify this application as malware. To avoid this, you can exclude the application from scanning by configuring Kaspersky Total Security as described in this document.

Warning about the creation of an application installation report

An installation report file is created when the application is installed to a computer. If application installation completed with an error, an installation report file is saved and you can send it to Kaspersky Technical Support. You can view the contents of the installation report file by clicking the link in the application window. If the application is successfully installed, the installation report file is immediately deleted from your computer.

Limitations to webcam control in the Microsoft Windows 10 Anniversary Update (RedStone 1) operating system

After installing the application in the Microsoft Windows 10 Anniversary Update (RedStone 1) operating system, control of webcam access is not guaranteed until the computer is restarted.

Limitation on online backup and restoring data from backup copies

You cannot simultaneously run a Kaspersky Total Security backup task and Kaspersky Restore Utility data recovery task on the same computer.

Firewall limitations

Firewall does not control local connections that are installed by controlled applications.

Application Control limitations

If VeraCrypt is installed on your computer, Kaspersky Total Security may terminate when working with the Application Control component. To resolve this issue, upgrade VeraCrypt to version 1.19 or later.

Limitations when the application is started for the first time after upgrading from Microsoft Windows 7 to Microsoft Windows 10

If you have upgraded Microsoft Windows 7 to Microsoft Windows 8 / 8.1 or Microsoft Windows 10 / RS1 / RS2, Kaspersky Total Security operates with the following limitations when started for the first time:

• Only File Anti-Virus (real-time protection) is running. Other application components are not running.
• Self-Defense of files and the system registry is running. Self-Defense of processes is not running.
• The application interface is not available until you restart the computer. The application displays a notification stating that some application components are not running and that the computer must be restarted after completion of adaptation to the new operating system.
• Only the Exit option is available in the context menu of the application icon in the notification area.
• The application does not display notifications, and automatically chooses the recommended action.

Warning about error adapting application drivers when upgrading the operating system from Windows 7 to Windows 10

Upgrading Windows 7 to Windows 10 may result in an error adapting the drivers of Kaspersky Total Security. Drivers are adapted in the background, which means that you do not receive notifications about its progress.

If there is an error adapting the drivers, you will not be able to use the following features of the application:

• Firewall
• Threat detection while the operating system is loading
• Protection of application processes by using the Protected Process Light (PPL) technology of Microsoft Corporation

You can use the following methods to fix the error:

• Restart the computer and restart application adaptation from the notification in the Notification Center.
• Uninstall the application and re-install it.

Limitations on scanning traffic sent over HTTPS in the Mozilla Firefox browser

In Mozilla Firefox 58.x and later versions, the application does not scan traffic transmitted over the HTTPS protocol if browser settings modification is protected by a Primary password. When a Primary password is detected in the browser, the application shows a notification containing a link to an article in the Knowledge Base. The article contains instructions on resolving this problem.

If HTTPS traffic is not monitored, the operation of the following components is limited:

• Web Anti-Virus
• Anti-Phishing
• Parental Control
• Privacy Protection
• Anti-Banner
• Secure Data Input
• Safe Money

Limitations of the Kaspersky Protection extension in Google Chrome and Mozilla Firefox

The Kaspersky Protection extension does not operate in Google Chrome and Mozilla Firefox if there is Malwarebytes for Windows installed on your computer.

Special considerations when installing the application in Microsoft Windows 7 Service Pack 0 and Service Pack 1

When installing the application in an operating system that does not support certificates with an SHA256 digital signature, the application installs its own trusted certificate.

[Topic 131689]

Other sources of information about the application

Kaspersky Total Security page in the Knowledge Base

Knowledge Base is a section on the Technical Support website.

On Kaspersky Total Security page in the Knowledge Base, you can read articles that provide useful information, recommendations, and answers to frequently asked questions on how to purchase, install, and use the application.

Articles in the Knowledge Base may provide answers to questions that relate both to Kaspersky Total Security as well as to other Kaspersky applications. Articles in the Knowledge Base may also contain news from Technical Support.

Discussing Kaspersky applications in our Community

If your question does not require an immediate answer, you can discuss it with Kaspersky experts and other users in our Community.

In the Community, you can view existing topics, leave your comments, and create new discussion topics.

[Topic 90]

Glossary

Activating the application

Switching the application to fully functional mode. Application activation is performed by the user during or after installation of the application. To activate the application, the user must have an activation code.

Activation code

A code that you receive when purchasing a license for Kaspersky Total Security. This code is required for activation of the application.

The activation code is a unique sequence of twenty alphanumeric characters in the format xxxxx-xxxxx-xxxxx-xxxxx.

Anti-virus databases

Databases that contain information about computer security threats known to Kaspersky as of when the anti-virus databases are released. Entries in anti-virus databases allow detecting malicious code in scanned objects. Anti-virus databases are created by Kaspersky specialists and updated hourly.

Application modules

Files included in the Kaspersky installation package that are responsible for performing the main tasks of the corresponding application. A particular application module corresponds to each type of task performed by the application (protection, scan, updates of databases and application modules).

Backup and Restore

Creates backup copies of data stored on the computer. Backup copies are created to prevent data loss as a result of theft, hardware malfunctions, or hacker attacks.

Blocking an object

Denying access to an object from third-party applications. A blocked object cannot be read, executed, modified, or deleted.

Compressed file

A compressed executable file that contains a decompression program and instructions for the operating system to execute it.

Data vault

A data vault is a special data storage in which files are stored in encrypted form. A password is needed to access such files. Data vaults are meant to prevent unauthorized access to user data.

Database of malicious web addresses

A list of web addresses whose content may be considered to be dangerous. Created by Kaspersky specialists, the list is regularly updated and is included in the Kaspersky application package.

Database of phishing web addresses

List of web addresses which have been defined as phishing web addresses by Kaspersky specialists. The databases are regularly updated and are part of the Kaspersky application package.

Digital signature

An encrypted block of data embedded in a document or application. A digital signature is used to identify the author of the document or application. To create a digital signature, the document or application author must have a digital certificate proving the author's identity.

A digital signature lets you verify the data source and data integrity and protect yourself against counterfeits.

Disk boot sector

A boot sector is a special area on a computer's hard drive, floppy disk, or other data storage device. It contains information on the disk's file system and a boot loader program, which is responsible for starting the operating system.

There exist a number of viruses that infect boot sectors, which are thus called boot viruses. The Kaspersky application allows scanning boot sectors for viruses and disinfecting them if an infection is found.

Exploit

A software code that uses a vulnerability in the system or software. Exploits are often used to install malware on the computer without user's knowledge.

False positive

A situation when a Kaspersky application considers a non-infected object to be infected because the object's code is similar to that of a virus.

File mask

Representation of a file name using wildcards. The standard wildcards used in file masks are * and ?, where * represents any number of any characters and ? stands for any single character.

Heuristic analyzer

A technology for detecting threats about which information has not yet been added to Kaspersky databases. The heuristic analyzer detects objects whose behavior in the operating system may pose a security threat. Objects detected by the heuristic analyzer are considered to be probably infected. For example, an object may be considered probably infected if it contains sequences of commands that are typical of malicious objects (open file, write to file).

Hypervisor

An application supporting the parallel operation of several operating systems on one computer.

iChecker Technology

A technology that allows increasing the speed of anti-virus scanning by excluding objects that have remained unchanged since their last scan, provided that the scan parameters (the databases and the settings) have not been altered. The information for each file is stored in a special database. This technology is used in both real-time protection and on-demand scan modes.

For example, you have an archive file that was scanned by a Kaspersky application and assigned not infected status. Next time, the application will skip this archive unless the archive has been altered or the scan settings have been changed. If you have changed the archive content by adding a new object to it, modified the scan settings, or updated the application databases, the archive will be re-scanned.

Limitations of iChecker technology:

• This technology does not work with large files, since it is faster to scan a file than to check whether the file has been modified since it was last scanned.
• The technology supports a limited number of formats.

Incompatible application

An anti-virus application from a third-party developer or a Kaspersky application that does not support management through Kaspersky Total Security.

Infected object

An object a portion of whose code completely matches part of the code of known malware. Kaspersky does not recommend accessing such objects.

Kaspersky Security Network (KSN)

The cloud-based knowledge base of Kaspersky containing information about the reputation of applications and websites. Use of data from Kaspersky Security Network ensures faster responses by Kaspersky applications to threats, improves the performance of some protection components, and reduces the likelihood of false positives.

Kaspersky update servers

Kaspersky HTTP servers from which updates of databases and software modules are downloaded.

Keylogger

A program designed for hidden logging of information about keys pressed by the user. Keyloggers function as keystroke interceptors.

License term

A time period during which you have access to the application features and rights to use additional services.

Phishing

A type of Internet fraud aimed at obtaining unauthorized access to users' confidential data.

Probable spam

A message that cannot be unambiguously considered spam, but has several spam attributes (for example, certain types of mailings and advertising messages).

Probably infected object

An object whose code contains portions of modified code from a known threat, or an object whose behavior is similar to that of a threat.

Protected Browser

A dedicated operation mode of a standard browser designed for financial activities and online shopping. Using Protected Browser ensures the safety of confidential data that you enter on the websites of banks and payment systems such as bank card numbers or passwords used for online banking, and also prevents theft of payment assets when making online payments.

Protection components

Integral parts of Kaspersky Total Security intended for protection against specific types of threats (for example, Anti-Spam and Anti-Phishing). Each of the components is relatively independent of the other ones and can be disabled or configured individually.

Protocol

A clearly defined and standardized set of rules governing the interaction between a client and a server. Well-known protocols and the services associated with them include HTTP, FTP, and NNTP.

Quarantine

A dedicated storage in which the application places backup copies of files that have been modified or deleted during disinfection. Copies of files are stored in a special format that is not dangerous for the computer.

Rootkit

A program or a set of programs for hiding traces of an intruder or malware in the operating system.

On Windows-based operating systems, a rootkit usually refers to a program that penetrates the operating system and intercepts system functions (Windows APIs). Interception and modification of low-level API functions are the main methods that allow these programs to make their presence in the operating system quite stealthy. A rootkit can usually also mask the presence of any processes, folders, and files that are stored on a disk drive, in addition to registry keys, if they are described in the configuration of the rootkit. Many rootkits install their own drivers and services on the operating system (these also are "invisible").

Script

A small computer program or an independent part of a program (function) which, as a rule, has been developed to execute a specific task. It is most often used with programs that are embedded in hypertext. Scripts are run, for example, when you open some websites.

If real-time protection is enabled, the application tracks the execution of scripts, intercepts them, and scans them for viruses. Depending on the results of scanning, you may block or allow the execution of a script.

Security level

The security level is defined as a predefined collection of settings for an application component.

Spam

Unsolicited mass email mailings, most often including advertisements.

Startup objects

The set of programs needed to start and correctly operate the operating system and software installed on your computer. These objects are executed every time the operating system is started. There are viruses capable of infecting autorun objects specifically, which may lead, for example, to blocking of operating system startup.

Task

The functions of the Kaspersky application are implemented in the form of tasks, such as: Full Scan task or Update task.

Task settings

Application settings that are specific for each task type.

Threat level

An index showing the probability that an application poses a threat to the operating system. The threat level is calculated using heuristic analysis based on two types of criteria:

• Static (such as information about the executable file of an application: size, creation date, etc.)
• Dynamic, which are used while simulating the application's operation in a virtual environment (analysis of the application's system calls)

Threat level allows detecting behavior typical of malware. The lower the threat level is, the more actions the application is allowed to perform in the operating system.

Traces

Running the application in debugging mode; after each command is executed, the application is stopped, and the result of this step is displayed.

Traffic scanning

Real-time scanning that uses information from the current (latest) version of the databases for objects transferred over all protocols (for example, HTTP, FTP, and other protocols).

Trust group

A group to which Kaspersky Total Security assigns an application or a process depending on the following criteria: presence of a digital signature, reputation on Kaspersky Security Network, trust level of the application source, and the potential danger of actions performed by the application or process. Based on the trust group to which an application belongs, Kaspersky Total Security can restrict the actions that the application may perform in the operating system.

In Kaspersky Total Security, applications belong to one of the following trust groups: Trusted, Low Restricted, High Restricted, or Untrusted.

Trusted process

A software process whose file operations are not restricted by the Kaspersky application in real-time protection mode. When suspicious activity is detected in a trusted process, Kaspersky Total Security removes the process from the list of trusted processes and blocks its actions.

Unknown virus

A new virus about which there is no information in the databases. Generally, unknown viruses are detected by the application in objects by using the heuristic analyzer. These objects are classified as probably infected.

Update

The procedure of replacing / adding new files (databases or application modules) retrieved from the Kaspersky update servers.

Update package

A file package designed for updating databases and application modules. The Kaspersky application copies update packages from Kaspersky update servers and automatically installs and applies them.

Virus

A program that infects other programs, by adding its code to them in order to gain control when infected files are run. This simple definition allows identifying the main action performed by any virus: infection.

Vulnerability

A flaw in an operating system or an application that may be exploited by malware makers to penetrate the operating system or application and corrupt its integrity. Presence of a large number of vulnerabilities in an operating system makes it unreliable, because viruses that penetrate the operating system may cause disruptions in the operating system itself and in installed applications.

[Topic 133451]

Information about third-party code

Information about third-party code is contained in the file legal_notices.txt, in the application installation folder.

[Topic 72033]

Trademark notices

Registered trademarks and service marks are the property of their respective owners.

Adobe and Reader are trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or elsewhere.

Apple, macOS, and Safari are trademarks of Apple Inc. registered in the United States and elsewhere.

Dropbox is a trademark of Dropbox, Inc.

Google, Google Chrome, Chromium, YouTube, SPDY, Android are trademarks of Google, Inc.

Intel, Celeron, and Atom are trademarks of Intel Corporation in the U.S. and/or other countries.

Java and JavaScript are registered trademarks of Oracle and/or its affiliates.

LogMeIn Pro and Remotely Anywhere are trademarks of LogMeIn, Inc.

Mail.ru is a Trademark of Mail.ru LLC.

Microsoft, Bing, Windows, Internet Explorer, Outlook, PowerShell, and Skype are trademarks of Microsoft Corporation in the United States and other countries.

Mozilla, Thunderbird, and Firefox are trademarks of the Mozilla Foundation.

VMware is a registered trademark of VMware, Inc. in the United States and/or other jurisdictions.

IOS is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

[Topic 71294]

Upgrade window

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Trial version

Purchase activation code

Enter activation code

[Topic 86660]

Upgrade window

Expand all | Collapse all

Purchase activation code

Enter activation code

Trial version

[Topic 71746]

Activating the application with a new activation code

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To apply a new activation code, click the Next button.

If the license has not yet expired, you can apply an activation code that has been used previously to activate the application on another computer.

To cancel activation of the application, click the Cancel link.

Cancel

[Topic 70917]

Enter activation code window

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Activation code

Activate trial version of the application

Purchase license

[Topic 70924]

Activation code corresponds to another application

Expand all | Collapse all

This window opens if the activation code entered is intended for another application. The application name appears in the Corresponding application line. You can start using this application now or after your license for Kaspersky Total Security expires.

Cancel

Continue

[Topic 191254]

How to configure DNS over HTTPS protection

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When you type a website name in the address bar, the browser sends your request to a DNS server. The DNS server determines the IP address of the website requested. Data is transferred from your computer to the DNS server using an ordinary unencrypted text protocol. Intruders can intercept information about the websites you visit and abuse it. To prevent this from happening, this information should be transferred over the secure HTTPS protocol. The server that receives and analyzes such requests is called a DNS over HTTPS (or DoH) server.

Kaspersky Total Security automatically receives data about which DoH server is used in the Mozilla Firefox browser. If you have added a DoH server manually in the Kaspersky Total Security application and you want DNS data to be transferred through this DoH server, you need to add this server to your Mozilla Firefox browser settings. For information on configuring the DoH server, see Mozilla Firefox Help.

Add a DoH server