If you have a Kaspersky Lab application activated on a different device:

1. Connect the application to My Kaspersky. See this article for instructions.
2. Sign in to My Kaspersky.
3. Go to the Licenses section and click to the right of the license.

You will see a window with detailed license information. You will see the 20-character activation code in the Activation code field.

If you have already used the license to activate an application on a different device, but are unable to connect the application to My Kaspersky, send a screenshot of the window with the the license key to Kaspersky Lab technical support. To do so:

1. In the main window of your Kaspersky Lab application, click License. 

• To learn how to open the application, see this guide.

2. Take a screenshot of the Licensing window with the 32-character license key.  

3. Send a request to Kaspersky Lab technical support via My Kaspersky and include a detailed description of the issue. Attach the screenshot of the Licensing window to your request.
   For instructions on using My Kaspersky, see the Online Help page.

If you purchased the product on the Kaspersky Lab website, contact the Digital River customer service department.

To speed up the processing of your request, please provide the following information:

• Purchase date.
• Full name and email address of the customer.
• The online order number specified in the confirmation email sent to you after you purchased the application.

If you made your purchase via a different Kaspersky Lab partner, try contacting them directly. They may be able to resend the confirmation email.