If the application was connected to your account on My Kaspersky. you can send the activation code to your email. For instructions on how to connect the application to the My Kaspersky account, see this article.

To send the activation code to your email:

1. Sign in to My Kaspersky.
2. Click your email address and select Account settings.

3. Go to the Activation codes tab. If necessary, you can change the email address to which the code will be sent. Click Send.

You will get a message with the activation codes, names of applications and devices on which the applications are installed.

This option is not applicable to Kaspersky Security Cloud and Kaspersky Secure Connection.

1. Connect the application to My Kaspersky. See this article for instructions.
2. Sign in to My Kaspersky.
3. Go to the Licenses section and click to the right of the license.

The window with the licensing information will open. In the Activation code field, you will find the 20-digit activation code.

Get the screenshot of the licensing window:

1. In the main application window, click License.

To learn how to open the main application window, see this article.

2. Click Details.

3. Take a screenshot of the Licensing window with the 32-digit license key. For instructions, see this article.

4. Send a request to Kaspersky technical support via My Kaspersky with a detailed description of the issue and the screenshot of the licensing window attached.
   For instructions on how to use My Kaspersky, see the Online Help page.

A support engineer will recover your activation code and send it to you.

• If you bought the license from the Kaspersky website:
  • Contact the Digital River customer service department.
  • If you made your purchase from a different Kaspersky retail partner, contact them directly.
  We recommend that you include the following details:
  • Date of purchase
  • Name and email address specified during purchase
  • The order number. You can find it in the confirmation email that you received after buying the code.

• If you bought the license from a third-party store, contact them directly. They may be able to send the code once again.