If when updating the application an error occurs with the message "The application has been updated but old version files have not been removed", save your license information and reinstall the application.
If you are experiencing problems uninstalling or installing a Kaspersky application, submit a request to Kaspersky technical support by choosing the topic of your request.
Technical support is not provided for Kaspersky Free. Try looking up a solution for your problem on our Forum or create a new topic.
If you require full technical support, buy an antivirus solution for home. For example, Kaspersky Internet Security.
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