“The application has been updated but old version files have not been removed” error

If you receive the error message “the application has been updated but old version files have not been removed” when updating and installing a new application version:

1. To save the information about your license:
   • Connect Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Security Cloud to the account at My Kaspersky. For instructions, see this article.
   • Connect Kaspersky Small Office Security to the account at Kaspersky Small Office Security Management Console. For instructions, see this article.
2. Download the new version of your application from the Kaspersky Lab website: Kaspersky Anti-Virus, Kaspersky Internet Security, Kaspersky Total Security, or Kaspersky Security Cloud.
3. Remove the existing version using the removal tool. For instructions, see this article.
4. Install the latest version of the application.
5. Connect your application to the account at My Kaspersky or Kaspersky Small Office Security Management Console (see step 1).

If you have any problems removing or installing the application, contact technical support:

• Through My Kaspersky, if you are using Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Security Cloud. For instructions, see Online Help.
• Through Kaspersky Small Office Security Management Console, if you are using Kaspersky Small Office Security. For instructions, see Online Help.