"Allowed number of connected devices exceeded" error when connecting to My Kaspersky
Latest update: April 04, 2023
ID: 14262
Cause
You exceeded the maximum number of connections to your My Kaspersky account.
An account has the following limitations:
- The maximum number of connected devices is 500.
- The maximum number of licenses (if applicable) added to an account is 100.
For detailed information, refer to the Terms of Use and Online Help.
Solution
- Disconnect unused devices from your account and retry the connection. To learn how to disconnect the device from My Kaspersky, see the guide in this Online Help article.
- Connect the application to your My Kaspersky account again.
What to do if the issue persists
If the issue persists, submit a request to Kaspersky Customer Service by choosing the topic of your request.
Customer Service for Kaspersky Free is not provided. You can ask a question about your issue on our Forum or look it up in the existing topics.
If you want full Customer Service, buy and install a supported Kaspersky application for home.