Problem accessing network printers or shared drives and folders caused by a Kaspersky application

 
 

Problem accessing network printers or shared drives and folders caused by a Kaspersky application

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Latest update: July 05, 2021 ID: 15504
 
 
 
 

This article concerns:

  • Kaspersky Security Cloud
  • Kaspersky Internet Security
  • Kaspersky Total Security
  • Kaspersky Small Office Security
  • Kaspersky Secure Connection
 
 
 
 

Issue

A Kaspersky application installed on your computer does not allow connection to a shared folder or drive and blocks access to a network printer.

Solution

  1. Allow connection to local ports through TCP and UDP protocols in the Firewall settings of your Kaspersky application. See the guide below.
  2. Add the network to Trusted in the Firewall settings. See the guide below.
  3. If you are using Kaspersky Secure Connection, and printing with a network printer is not working when the VPN connection is active, see the guide below.
 
 
 
 
 

How to allow connection to local ports through TCP and UDP

 
 
 
 
 

How to add the network to trusted

 
 
 
 
 

What to do if printing with a network printer stops working upon establishing the VPN connection

 
 
 
 
 

What to do if the issue persists

 
 
 
 
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