Problem accessing network printers or shared drives and folders caused by a Kaspersky application
Latest update: February 10, 2023
ID: 15504
This article concerns:
- Kaspersky Basic, Standard, Plus
- Kaspersky Security Cloud
- Kaspersky Internet Security
- Kaspersky Total Security
- Kaspersky Small Office Security
- Kaspersky Secure Connection
Issue
A Kaspersky application installed on your computer does not allow connection to a shared folder or drive and blocks access to a network printer.
Solution
- Allow connection to local ports through TCP and UDP protocols in the Firewall settings of your Kaspersky application. See the guide for the following applications:
- Add the network to Trusted in the Firewall settings. See the guide for the following applications:
- If you are using Kaspersky VPN Secure Connection, and printing with a network printer is not working when the VPN connection is active, see the guide below.
How to allow connection to local ports through TCP and UDP in Kaspersky Basic, Standard, Plus
- In the main application window, click
.
To learn how to open the main application window, see this article. - Go to Security settings and select Firewall.
- Click Packet rules.
- Select the Local Services (TCP) checkbox and click Edit.
- In the Action drop-down list, select Allow.
- Click Save.
- Click Confirm.
- Repeat steps 4–7 for Local Services (UDP).
Connection to local ports through TCP and UDP will be allowed.
How to allow connection to local ports through TCP and UDP in Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Total Security, Kaspersky Small Office Security
- In the main application window, click .
- To learn how to open the main application window, see this article.
- Go to the Protection section and click Firewall.
- Click Packet rules.
- Select the Local Services (TCP) checkbox and click Edit.
- In the Action drop-down, select Allow.
- Click Save.
- Click Yes.
- Repeat steps 4–7 for Local Services (UDP).
Connection to local ports through TCP and UDP will be allowed.
How to add the network to Trusted in Kaspersky Basic, Standard, Plus
- In the main application window, click
.
- To learn how to open the main application window, see this article.
- Go to Security settings and select Firewall.
- Click Available networks.
- Find your network in the list and click on its type. For example, Public network.
- In the drop-down list, select Trusted network.
- Click Confirm.
The network will be added to Trusted and access to it will be allowed.
How to add the network to Trusted in Kaspersky Security Cloud, Kaspersky Internet Security, Kaspersky Total Security, Kaspersky Small Office Security
- In the main application window, click .
- To learn how to open the main application window, see this article.
- Go to the Protection section and click Firewall.
- Click Available networks.
- Find your network in the list and click on its type. For example, Public network.
- In the drop-down list, select Trusted network.
The network will be added to Trusted and access to it will be allowed.
What to do if printing with a network printer stops working upon establishing the VPN connection
- Make sure the printer is visible in the local network.
- Find the IP address of the printer in its settings user guide.
- In the lower-left corner of your Desktop, search for Control Panel. Click the relevant result.
- Click Hardware and Sound.
- Click Devices and Printers.
- Click Add a printer.
- Click The printer that I want isn't listed.
- Select Add a printer using a TCP/IP address or hostname and click Next.
- In the Device type line, select Autodetect and in the Hostname or IP address enter the IP address of the printer that you have found at step 2. Click Next.
The network printer will be added to your devices, and printing with an established VPN connection will become available.
What to do if the issue persists
If the issue persists, submit a request to Kaspersky Customer Service by choosing the topic and filling out the form.
