Internet connection slowed down after installation of a Kaspersky Lab product

 
 

Internet connection slowed down after installation of a Kaspersky Lab product

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Latest update: October 23, 2019 ID: 9042
 
 
 
 

After you install a Kaspersky Lab product, your Internet connection may get slower according to some  measurement apps or websites.

All Internet traffic goes through the Kaspersky Lab product's filter, and its work can be misinterpreted when measuring traffic download or upload speed.

To measure the real Internet connection speed, try downloading a file bigger than 100 MB using either a download manager or a torrent client. Internet connection speed also depends on the Internet channel load and node location. If Internet connection speed is slower than it should be, try testing your Internet connection on different websites in different time of the day.

If the measurements still show slow Internet connection speed, please create a request to Kaspersky Lab Technical Support via My Kaspersky. Describe your problem in all details and attach screenshots showing Internet speed decrease. For information on how to use My Kaspersky, please refer to the Online Help page.

 
 
 
 
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