This article concerns:
If the Protected Browser works slowly:
If the issue persists, send a request to technical support in one of the following ways:
If Protected Browser starts on the website where it is not necessary, change the Safe Money settings for this website.
The website address will appear in the list.
If you cannot sign in to the website in Protected Browser, try deleting cookie files and sign in once again.
See the guide on deleting cookie files for your browser: Internet Explorer, Microsoft Edge based on Chromium, Google Chrome, Mozilla Firefox and Yandex Browser.
If the website does not open or displays incorrectly in Protected Browser:
If the restart did not help, add the website to exclusions.
The website will not be opened in the protected browser.
To help us improve the Safe Money component, send a request to technical support in one of the following ways:
Protected Browser does not have any known incompatibilities with built-in screenshot capturing tools. If you experience problems with taking screenshots using the Print Screen key, check the settings or the key combination for screen capturing or if any other screenshot-capturing tool is running.
Please note that it is not possible to take a screenshot if hardware virtualization is enabled. For more information about hardware virtualization, see this article.
If you cannot send a page opened in Protected Browser to print:
If you experience problems entering text in a page opened in Protected Browser:
Use the browsers supported by the Safe Money component:
To set the default browser which will be opened in the Protected Browser mode:
The default browser has now been changed.
Safe Money is not available in Kaspersky productsMessages "Certificate verification problem detected" and "Cannot guarantee authenticity of the domain to which encrypted connection is established" when trying to open a websiteRun error when starting Protected Browser"Website opened in another Protected Browser" message when opening Safe Money in Microsoft EdgeHow to enable the Kaspersky Protection extension in Google Chrome, Mozilla Firefox and Microsoft Edge based on Chromium
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