If the Protected Browser works slowly:

• Restart Protected Browser.
• If restarting the browser did not help, try restarting the Kaspersky Lab application.
• If this did not help, restart the computer.

If the issue persists, send a request to technical support in one of the following ways:

• Click Report a problem in Protected Browser. In the report window, select the category and describe your issue in detail. Click Send. 
• Through My Kaspersky, if you are using Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Security Cloud. For instructions, see Online Help.
• Through Kaspersky Small Office Security Management Console, if you are using Kaspersky Small Office Security. For instructions, see Online Help.

If Protected Browser starts on the website where it is not necessary, change the Safe Money settings for this website.

1. In the main window of a Kaspersky Lab application, click Safe Money.

• If you’re not sure how to open the application, see this article.

2. Click Add website to Safe Money.

3. Type a website address in the box Website for Safe Money (URL).
4. Select Do not run Protected Browser or Prompt for action.
5. Click Add.

The website address will appear in the list.

If you cannot sign in to the website in Protected Browser, try deleting cookie files and sign in once again. 

See the guide on deleting cookie files for your browser: Inetrnet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox.

If the issue persists, send a request to technical support in one of the following ways:

• Click Report a problem in Protected Browser. In the report window, select the category and describe your issue in detail. Click Send.  
• Through My Kaspersky, if you are using Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Security Cloud. For instructions, see Online Help.
• Through Kaspersky Small Office Security Management Console, if you are using Kaspersky Small Office Security. For instructions, see Online Help.

If the website does not open or displays incorrectly in Protected Browser:

• Refresh the page.
• If this did not help, try restarting Protected Browser or the Kaspersky Lab application.

If the restart did not help, add the website to exclusions.

1. In the main window of the Kaspersky Lab application, click Safe Money.

• If you’re not sure how to open the application, see this article.

2. Click Add website to Safe Money.

3. Type a website address in the box Website for Safe Money (URL).
4. Select Do not run Protected Browser.
5. Click Add.

The website will not be opened in the protected browser. 

To help us improve the Safe Money component, send a request to technical support in one of the following ways:

• Click Report a problem in Protected Browser. In the report window, select the category and describe your issue in detail. Click Send. 
• Through My Kaspersky, if you are using Kaspersky Internet Security, Kaspersky Anti-Virus, Kaspersky Total Security, Kaspersky Security Cloud. For instructions, see Online Help.
• Through Kaspersky Small Office Security Management Console, if you are using Kaspersky Small Office Security. For instructions, see Online Help.

Protected Browser does not have any known incompatibilities with built-in screenshot capturing tools. If you experience problems with taking screenshots using the Print Screen key, check the settings or the key combination for screen capturing or if any other screenshot-capturing tool is running.  

Please note that it is not possible to take a screenshot if hardware virtualization is enabled. For more information about hardware virtualization, see this article. 

If you cannot send a page opened in Protected Browser to print:

1. Save the page as a file, e.g. in the PDF format. To learn how to save a page to a file in Mozilla Firefox, see this article.
2. Open the saved page with another application and send it to print.

If you experience problems entering text in a page opened in Protected Browser:

• Restart Protected Browser.
• If restarting the browser did not help, try restarting the Kaspersky Lab application.
• If this did not help, restart the computer.

Use the browsers supported by the Safe Money component:

• Microsoft Internet Explorer 8.0 - 11.0, except Microsoft Internet Explorer 10 and 11 in the start screen app interface.
• Microsoft Edge (all versions)
• Mozilla Firefox 52.x and later
• Mozilla Firefox ESR 52.x
• Google Chrome 48.x and later

To set the default browser which will be opened in the Protected Browser mode:

1. Click . If you’re not sure how to open the application, see this article.

• If you’re not sure how to open the application, see this article.

2. Go to the Protection section and select Safe Money.

3. In the To proceed to websites from the Safe Money window drop-down list, select the browser you want to use. 

The default browser has now been changed.