Applications may work incorrectly after disabling the sound

Latest update: July 01, 2022 ID: 13521

This article concerns:

  • Kaspersky Anti-Virus 
  • Kaspersky Internet Security
  • Kaspersky Total Security
  • Kaspersky Security Cloud
  • Kaspersky Small Office Security


On Windows 10 RS1 or later with a Kaspersky application installed, if you disable audio in an application, the following errors can occur:

  • Skype does not respond for 10-30 seconds.
  • Video from the webcam cannot be recorded.
  • Recording audio with Voice Recorder is unavailable.


Restart the Windows Audio service or reboot the computer.

What to do if the error persists

If the issue persists, submit a request to Kaspersky technical support by choosing the topic and filling out the form.

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